ServiceNow CIS-SAM Exam Questions - Best Way Towards Success

ServiceNow CIS-SAM Exam Questions – Best Way Towards Success

Jonnie Karnath2023-03-13T22:12:56+00:00

Practicing with ServiceNow CIS-SAM exam questions is an essential part of preparing for the Certified Implementation Specialist – Software Asset Management exam, and can greatly increase the chances of success. To maximize your chances of success on the CIS-SAM exam, it’s essential to focus on your weak areas and practice extensively. By practicing with ServiceNow CIS-SAM exam questions, candidates can also identify areas where they need to improve their knowledge, and focus their studying efforts accordingly. Additionally, by answering these questions under timed conditions, candidates can simulate the exam environment and become more comfortable with the format and pacing of the actual exam.

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1. Which of the following are valid Remediation Options on the License Workbench after reconciliation has been run? (Choose five.)

Create Entitlements

Remove Metric Attributes

Purchase Rights

Remove Unallocated Installs

Remove Unlicensed Installs

Create Allocations

Remove Allocation

2. License metrics can be defined for which of the following? (Choose four.)

Publishers

Users

Cores

Devices

Metric Types

Operating Systems

Processors

3. Which of the following remediation options can be performed on an individual user or device basis? (Choose three.)

Remove Unallocated Installs

Remove Unlicensed Installs

Create Allocations

Remove Allocations

Purchase Rights

4. By default, which ServiceNow role can run on-demand reconciliation?

sam_user

sam_reconcile_user

sam_cmdb_user

sam_admin

sam_manager

5. If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

Reject

Create

Delete

Ignore

6. Which of the following is not a core Software Asset Management function?

Financial Management

Reclamation

Rights Allocation

Inventory Management

7. Maintenance entitlements can be associated with what types of entitlements (for non-Microsoft publishers)? (Choose three.)

Upgrade

Perpetual

Perpetual + Subscription

Perpetual + Maintenance

Subscription

8. When importing entitlements, a record generates the error, “Publisher Part Number not found”. However, the record is for an expired entitlement that is no longer needed.

Which is the best UI action to select?

Create Entitlement

Delete

Create Part Number

Reject

9. For products monitored by System Center Configuration Manager (SCCM), what usage data point(s) are imported for reclamation analysis?

Number of Times Used

Average Use Time

Last Used and Total Usage Time

Last Used Only

10. Which SAM role must be a trained ServiceNow administrator?

sam_admin

sam_developer

discover_admin

entitlement_manager

model_manager

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11. Which of the following are available publisher packs? (Choose three.)

NetSuite

Citrix

Oracle

IBM

12. When receiving software related to a purchase order in ServiceNow, which data point is mandatory?

Serial Number

Assigned To

Cost

License key

Asset Tag

13. ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration.

In which phase is the software running on a device identified?

Classification

Scanning

Exploration

Identification

14. By default, which persona is responsible for loading asset management data from integrations and discovery tools into SAM Pro?

ServiceNow process owner

SAM manager

SAM administrator

ServiceNow administrator

SAM user

15. Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?

Manually set Allocations available on the entitlement to Zero (0)

Expire identified active software entitlements

Run the Software Model Lifecycle Report

Revoke all current allocations

Recover the identified software entitlements

16. When loading a medium amount of data, which is the best method to use?

Use Discovery to find software on the network

Modify a workflow

Manually add through ServiceNow forms

Import data

Create a business rule

17. Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

Service Mapping

HP UCMDB

Microsoft SCCM

ServiceNow Discovery

18. 1.Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

Expand and collapse tree links

List of all publishers

Software model compliance icons

Filter products

Compliance toggle switch

List of all publishers out of compliance

19. Using end-of-life/end-of-support software exposes your organization to security threats.

What report can you run to gain visibility to these products?

Software Models with deactivated discovery maps

License Position Report

Software Model Lifecycle Report

Software Product Lifecycle Report

License Workbench Report

20. Which of the following reasons could apply when a remediation option has an ‘In Progress’ status? (Choose two.)

Workflow(s) or process(es) have been initiated to allocate software rights

Rights are now available and can be consumed during reconciliation

Workflow(s) or process(es) have been initiated to purchase software rights

Workflow(s) or process(es) have been initiated to harvest software rights

Customer instance is pending updates to CDS Server

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21. Which related list is NOT available from the software model on the License Workbench?

Unlicensed Subscriptions

Unlicensed Software Products

Removal Candidates

Remediation Options

License Metric Results

22. A software model can have up to how many catalog items?

Unlimited

23. What product must you procure a separate license for in order to utilize Workflow and Client Software Distribution (CSD) to automatically install software on devices.

ITSM

Asset Management

Orchestration

Discovery

Deployment management

24. An allocation is automatically created in which of the following scenarios? (Choose two.)

After receiving the rights for software from a purchase order

After a Create allocation remediation option has been taken

After reconciliation runs and identifies that rights are ‘Not allocated in use’

When a software installation is discovered

After successfully sourcing a request via an existing entitlement

25. To run an on-demand reconciliation, which module would you navigate to?

Software Asset > Discovery > Run Reconciliation

Software Asset > Reconciliation > Run Reconciliation

Software Asset > Discovery > License Workbench

Software Asset > Reconciliation > License Workbench

Software Asset > Reconciliation > Run License Position Report

Software Asset > Discovery > Run License Position Report

26. A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

Nothing happens.

The user’s manager must approve or decline the reclamation.

The reclamation candidate is removed from the candidate list.

The software is reclaimed since it was not in use.

27. Which ServiceNow plugin is used by Software Asset Management (SAM) Professional and configured during SAM Professional setup?

Vendor Procurement

Asset Cost Management

Normalization Data Services

Asset Management

ITSM Software Asset Management

28. What is the definition of Partially Normalized?

A discovery model normalized based on publisher field alone.

The software discovery model has not yet completed its run through the normalization process.

A discovery model was normalized based on publisher and product fields only.

A discovery model was normalized based on publisher, product, version fields.

29. By default, which ServiceNow role can only view reconciliation results?

sam_reconcile_user

sam_user

sam_viewer

sam_cmdb_user

sam_manager

30. Which statements are true in regards to ServiceNow’s Client Software Distribution (CSD)

functionality? (Choose two.)

Removes software daily utilizing a scheduled job.

ServiceNow does not have Client Software Distribution.

The first stage in the CSD process flow is configuration.

CSD can automatically distribute and reclaim software without a license for Orchestration.

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31. Mechanism for mapping data from the import set table to the permanent table in

ServiceNow is called:

Mapping Assist

Transform Map

Reconciliation Map

Discovery Map

32. Which of the following are required to import usage data using the System Center Configuration Manager (SCCM) data? (Choose three.)

Reclamation Candidate

Software Product

SCCM Application

Software Models

Product Process

Reclamation Rule

33. Additional Software Model Lifecycles phases can be added as.

Options

Items

Choices

Selections

34. What list can include manual creation, remediation options, and reclamation rules?

Software Models Results

Blacklisted Installations

Removal Candidates

Software Usage

35. The license metric field is by default, displayed on which record form within ServiceNow?

Software Model

Software Allocations

Software Entitlement

Software Types

36. How are the Software Asset Management Professional Plugins activated?

They are requested from and activated by an admin user

They are activated by the sam_developer user

They are activated by the sam_admin user

They are requested from and activated by ServiceNow support

They are activated by default in the base ServiceNow system

37. What are three ways to get software asset data into ServiceNow?

Clone, Background Script, Discovery

Import Data, Plugin, Clone

Discovery, Import Data, Manual

Plugin, Background Script, Manual

38. Which license metric would be used for software that is only allowed to be installed on one computer per license right?

Per Processor

Per Named Device

Per Named User

Per Core

39. How often is the scheduled job for the normalization process run?

Nightly

Weekly

Every time Discovery is run

Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized

Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized

40. What are the available actions associated with the Normalization Suggestions feature? (Choose two.)

Accept C updates the discovery model with suggested values

Reject C ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously

Save C allows you to save the suggestion to review again later

Ignore C ignores the suggestion. All fields are updated to read only until the next time the job is executed with the same package or rule that was ignored previously.

Create C creates a discovery model with suggested values

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41. What is the purpose of an external audit?

To ensure your users are not running any blacklisted software

To determine compliance with internally-defined vendor processes

To determine compliance with signed vendor agreements/contracts

To ensure your entitlements do not exceed your allocations

To determine compliance with licensing agreements regarding who, how, and when freeware software is being used

42. Which of the following features enables organizations to easily upgrade a standard version of their software to an enterprise version?

Software Entitlement

Software Edition

Software Assurance

Software Allocation

43. Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)

Purchased rights should be greater than 0

The end date must be greater than the start date

Publisher Part Number and Software Model not found

Duplicate entry

Publisher Part Number already exists

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