Salesforce Education Cloud Consultant Practice Exam

Jonnie Karnath2023-06-26T07:13:27+00:00

Salesforce Education Cloud Consultant certification is designed for professionals who specialize in implementing Salesforce Education Cloud solutions. This certification demonstrates an individual’s expertise in Salesforce Education Cloud and their ability to optimize the technology for their clients. To achieve this certification, candidates must pass the Salesforce Education Cloud Consultant Exam. Certspots offers a comprehensive Salesforce Education Cloud Consultant practice exam that simulates the actual certification exam. With the Salesforce Education Cloud Consultant practice exam, candidates can assess their readiness for the actual exam, identify areas of improvement, and gain the confidence needed to pass the certification exam. Certspots Salesforce Education Cloud Consultant Practice Exam features realistic questions that cover all the topics and objectives in the actual exam.

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1. The Recruitment and Admissions office has an existing Salesforce environment they wants to expand to include all of the school's operations and service. The school has asked the consultant for recommendations to ensure the expansion is efficient, ..........., and will meet the need of new existing user.

Which should the consultant recommend to meet the requirements?

Create a Trailmix for new users.

Build a Center of Excellence.

Grant System Admin access for each department leader.

Encourage users to post ideas on Chatter.

2. The Advancement department wants to extend its Salesforce environment to support event management, including registration pages, ticketing, and agenda-building functionality.

Which solution should the consultant recommend?

App on the AppExchange

Elevate and Giving Pages

Gift Entry Manager

Event Monitoring

3. A law school wants a recruitment and admissions system with a multichannel marketing tool, Admission officers want an application portal they can brand. Marketers want an integrated social listening tool.

Which solution set should the consultant recommend?

Education Cloud, MuleSoft, Anypoint Platform, Pardot

Education Cloud, Elevate, Experience Cloud

Education Cloud, Experience Cloud, Marketing Cloud

Education Cloud, Nonprofit Cloud, Marketing Cloud

4. A university's strategic goal is to improve its MBA program rankings. A data point that influences the MBA program ranking is acceptance percentage. The school has asked a consultant to help it reach the goal, and increase prospective student engagement across multiple channels.

What should the consultant recommend?

Leverage Advisor Link to advise them on the application yield.

Use Education Cloud to replicate the current systems and processes.

Implement Marketing Cloud to manage recruitment campaigns.

Implement Pardot Lead Scoring to find well qualified students.

5. A system admin has an idea for a custom solution for their org and thinks it might be useful to others as well. The system admin discusses it with colleagues from two other schools. They are excited about the system admin's idea and offer to help.

What should the system admin consider doing as a next step?

Post the idea in the Trailblazer Idea Exchange.

Download and install the project from GitHub.

Ask colleagues to sign a nondisclosure agreement.

Join the Open Source Commons & Community Sprints group

6. An elementary school wants to implement an out-of-the-box solution to track enrollments by grade.

Which solution should the consultant recommend?

K-12 Architecture Kit

Nonprofit Success Pack

Education Data Architecture

Program Management Module

7. 1.International Programs wants to track the emergency contacts for students who are studying abroad.

Which functionality should a consultant implement to meet this requirement?

Relationships

Household Accounts

Affiliations

Success Teams

8. The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives.

Which solution should the Marketing team consider that will enable former students to update their email address?

social Studio

experience Cloud

Salesforce Engage

Salesforce Anywhere

9. A large online university uses Salesforce with the Education Data Architecture (EDA) to manage its operations. Its Salesforce environment has a large volume of records and it takes a long time to search and generate list views.

Which feature should the consultant use to resolve the issue?

MuleSoft Anypoint Platform

Custom Index

Data Loader error logs

Table-Driven Trigger Management

10. The International Studies office is using Salesforce to manage admissions and scholarship awards programs. The office needs to electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.

Which solution should the consultant recommend?

Salesforce reports

A third-party app

Salesforce Files

Extended Mail Merge

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11. A university has a Study Abroad office that is required to collect student documentation such as visa, passport, vaccinations, and other information. The university is using a spreadsheet to manage this information, and wants to track it in Salesforce.

Which EDA object should a consultant use to meet this requirement?

Program Plan

Success Team

Attribute

Affiliation

12. What should a consultant recommend to a university that wants a successful Data Governance committee?

Create a Center of Excellence queue.

Set up a Salesforce Adoption Dashboard.

Refer committee members to Trailhead.

Use RACI matrix to define member roles.

13. A higher education institution has used Salesforce for many years and has Person Accounts enabled. The institution wants to install the Education Data Architecture (EDA) in their existing Salesforce environment.

What are two considerations the consultant should discuss with the institution? Choose 2 answers

Use EDA record types for student contacts and lead management.

Person Accounts are unsupported in ED

Person Accounts can only be merged with Administrative Accounts.

A support ticket is required to disable Person Accounts.

14. A university plans to use Salesforce to manage its recruitment and admissions process. A prospective student goes through four maturation stages: Suspects, Prospects, Applicants, and Matriculated. IDs are assigned by the Student Information System (SIS) at the Applicant stage.

Salesforce is the system of record in which two stages? Choose 2 answers

Matriculated

Suspect

Prospect

Applicant

15. A university wants a Salesforce solution that manages student applications and application reviewer assignments.

Which solution should the consultant recommend?

Program Management Module

Case Management

Admissions Connect

Student Success Hub

16. The Dean of the Business school has a dashboard that displays the application yield by program, geographic distribution of applicants, and recruitment pipeline. The Dean wants the same reports for program directors. Sharing settings have been configured so program directors can only see recruitment and application information for their own program.

How can the consultant meet the business requirement?

Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard.

Set View Dashboard As to the Dean and share it with program directors.

Add a dashboard filter to the Dean's dashboard and save it to All Folders.

Set View Dashboard As to the dashboard viewer and share it with program directors.

17. A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.

Which solution should a consultant recommend?

Salesforce Identity

Digital Engagement

Einstein Next Best Action

Service Cloud

18. The director of retention wants to use Advisor Link to track early alerts, help students schedule appointments with their advisers, and create program plans.

Which two options are required to use Advisor Link? Choose 2 answers.

Person Accounts

Customer Community Plus

Lightning Scheduler

Education Data Architecture

19. The director of finance needs a solution that aligns pledges and donations captured in Salesforce with Gift Entry Manager (GEM) with the institution's finance system.

Which solution should the consultant recommend to meet the requirement?

Use the Bulk AP

Use Salesforce Connect.

Install Accounting Subledger.

Install Outbound Fund Module.

20. Recruiters at an institution are evaluating tools to enhance their email. They want to see when a student has opened an email or clicked on a link. Recruiters also want to insert time slots directly from their calendar into an email and allow students to choose the meeting time.

Which solution should the consultant recommend?

Gmail Integration

Custom automation

Einstein Activity Capture

Salesforce Inbox

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21. The system admin has asked for training so users can learn basic Salesforce functionality at their own pace and track lesson completion. The IT department budget for paid training is very low.

What should the consultant recommend?

Power of Us Hub

Trailblazer Community

Trailhead

Salesforce Einstein

22. During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout.

What is the impact of creating a Contact without a parent Account?

Contacts are private only to the record owner, and inaccessible to other users.

Contacts are at risk of ownership data skew, which may result in performance issues.

Contacts will require manually creating a related Affiliation record to enable sharing, adding more complexity.

Contacts are public to all users, potentially sharing sensitive data.

23. A consultant for university has built customizations in a sandbox environment that is a different version from the production org.

What should the consultant do first to avoid any issues?

Package the customizations, refresh the sandbox and reinstall the customization.

Manually update the production org by installing the release update from Github.

Submit a case to Salesforce Support to update the production org.

Deploy the customizations into the production org via change sets.

24. A business school will implement Salesforce for its MBA recruitment and admissions.

Which two roles should participate in the Salesforce Center Excellence? Choose 2 answers

President of the university

University technology vice president

Recruitment and admissions leader

Salesforce system admin

25. A college wants to create a resource for its Center of Excellence (CoE) where users can vote on suggestions and ...............................

What should a consultant create to meet the requirement?

Public Group

Success Team

Chatter group

Queue

26. The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users.

What should the consultant discuss with the client?

Unlimited Edition requires a full Salesforce license.

Education Data Architecture requires a Community license.

The business user case requires a Lighting Platform Plus license.

The business user case requires a full Salesforce license.

27. Recruitment Staff want to use their university login when accessing Salesforce.

Which identity management feature should the consultant use?

Named Credentials

Two-factor Authentication

Social Sign-On

Single Sign-On

28. A university plans to implement Advisor Link for approximately 90,000 students. The university needs to populate data from the student information system (SIS) to Salesforce. The data exported from SIS needs to be automatically modified to correspond to values in Salesforce.

Which integration approach should the consultant recommend?

Lightning Connect

Salesforce Data Import Wizard

ETL tool

Salesforce Data Loader

29. A consultant is working on an Advisor Link implementation for the undergraduate Advising departments. Advisors must be able to view a student's classes, track milestones, set student meetings, and integrate meetings with their Outlook calendar. The Advising department wants to know which functionality is included with Advisor Link and whether a third-party application is necessary.

Which function may require a third-party app?

Success Plans

Calendar syncing

Degree visualization

Appointment scheduling

30. The Dean of the Business school has a dashboard that display the application yield by program, geographic distribution of applicants, and recruitment pipeline. The Dean wants the same reports for program directors. Sharing settings have been configured so program directors can only see recruitment and application information for their own program.

How can the consultant meet the business requirement?

Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard.

Set View Dashboard As to the dean and share it with program directors.

Add a dashboard filter to the Dean's dashboard and save it to All Folders.

Set View Dashboard As to the dashboard viewer and share it with program directors.

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31. A university is migrating its legacy system to Salesforce Education Data Architecture (EDA) environment. The existing system groups students by colleges within the university. The system admin has selected the Educational Institution record type in the EDA Default Account Model in EDA setting.

Which consideration should the consultant discuss with the university?

The recommended default Account record is the Administrative Account record type.

A new Program Enrollment record will automatically be created when a new Contact is created.

Multiple address management can only be enabled for the House Account record type.

Contact are private only to Administrative Account record type.

32. The International Student Services department manages the needs of international and study-abroad students in Salesforce using the Education Data Architecture. The residence hall address information must be associated to the international student Contact and Account record.

What account model should the consultant select?

Standard Account

Person Account

Household Account

Administrative Account

33. A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org.

What should the consultant advise?

Work.com Command Center operates in a separate org.

Install Work.com Command Center in existing org.

Leverage Student Success Hub.

Use third-party app from AppExchange.

34. How should a consultant prepare for a successful Education Cloud discovery session with an institution?

Create an Education Cloud storyboard.

List the current challenges in education.

Build the institution's technology roadmap.

Review the institution's strategic plan.

35. The new director of Admissions plans to use Salesforce for its recruitment and admissions process. The director wants to increase the school's ranking and application yield by 15%. The President's Office and dean are supportive and ready to launch the project.

What should the consultant confirm?

The director has end-user support for the project.

The director has leadership support for the project.

The project has a specific vision.

The project has a measurable goal.

36. The Executive Education department uses Salesforce to track sales of custom education programs to corporations and organizations. The department director needs to know the pipeline of custom programs.

How should the consultant meet this business requirement?

Create custom report type.

Use an Opportunity report.

Set up an Affiliations report.

Configure a list view.

37. The Student Services department wants a way for students and advisors to picture academic options more clearly and visualize degree requirements.

Which two components should the consultant recommend to meet their needs? Choose 2 answers

Success Plans

Path

Pathways

Plan Requirements

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