[March 8, 2025] Pass the Salesforce Agentforce Specialist Exam – Test Your Knowledge with Free Questions

Salesforce has introduced the Agentforce Specialist Exam, a certification designed to validate professionals’ expertise in Salesforce Service Cloud, agent productivity tools, and customer engagement strategies. This certification is ideal for individuals working with Salesforce’s AI-driven customer service solutions, enhancing contact center efficiency, and streamlining case resolution. If you’re aiming to boost your credentials and showcase your knowledge in customer service automation and AI-powered agent support, this exam is an essential step in your career growth. Test your knowledge with these sample questions and check how prepared you are for the exam:

Free Salesforce Agentforce Specialist Exam Practice Questions

1. Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?
   A. Create Account Plan
   B. Find Similar Deals
   C. Create Close Plan
   Answer: C
2. Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?
   A. Recreate the flow using the Agentforce agent user.
   B. Assign the Manage Users permission to the Agentforce Agent user.
   C. Assign the Run Flows permission to the Agentforce Agent user.
   Answer: C
3. What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?
   A. Deploy agent components without a test run in staging, relying on production data for reliable results. Sandbox configuration alone ensures seamless production deployment.
   B. Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production. Plan for version management and post-deployment activation.
   C. Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment.
   Answer: B
4. What is true of Agentforce Testing Center?
   A. Running tests risks modifying CRM data in a production environment.
   B. Running tests does not consume Einstein Requests.
   C. Agentforce Testing Center can only be used in a production environment.
   Answer: B
5. Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?
   A. Leverage the Agent Large Language Model (LLM) UI and test UC’s agents with different utterances prior to activating the agent.
   B. Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness.
   C. Create a CSV file with UC’s test cases in Agentforce Testing Center using the testing template.
   Answer: C
6. Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an Agentforce Specialist implement to meet this requirement?
   A. Create an autolaunched flow and invoke the prompt template using the standard “Prompt Template” flow action.
   B. Create a template-triggered prompt flow and invoke the prompt template using the standard “Prompt Template” flow action.
   C. Create a screen flow to collect the sales order number and invoke the prompt template using the standard “Prompt Template” flow action.
   Answer: C
7. Universal Containers deploys a new Agentforce Service Agent into the company’s website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company’s Salesforce Knowledge articles. What is the likely issue?
   A. The Agentforce Service Agent user is not assigned the correct Agent Type License.
   B. The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
   C. The Agentforce Service Agent user was not given the Allow View Knowledge permission set.
   Answer: C
8. An Agentforce Specialist wants to troubleshoot their Agent’s performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?
   A. Plan Canvas
   B. Agent Settings
   C. Event Logs
   Answer: C
9. What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?
   A.Activities such as tasks and events are excluded.
   B.Empty data, such as fields without values or sections without limits, is filtered out.
   C.Email addresses associated with the object are excluded.
   Answer: A
10. Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the businessrequirements?
    A.Save as New Template and edit as needed.
    B.Clone the existing template and modify as needed.
    C.Save as New Version and edit as needed.
    Answer: B

Get Full Salesforce Agentforce Specialist Exam Preparation Material

The above sample questions give you an idea of what to expect in the Salesforce Agentforce Specialist Exam, but comprehensive preparation is key to passing on your first attempt. For more practice questions, detailed explanations, and expert study guides, check out the full version of the practice exam and ensure you’re fully prepared.

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