Cisco 500-443 Exam Questions - Best Way Towards Success

Cisco 500-443 Exam Questions – Best Way Towards Success

Jonnie Karnath2023-04-13T18:13:41+00:00

Practicing with Cisco 500-443 exam questions is an essential part of preparing for the Advanced Administration and Reporting of Contact Center Enterprise exam, and can greatly increase the chances of success. To maximize your chances of success on the 500-443 exam, it’s essential to focus on your weak areas and practice extensively. By practicing with Cisco 500-443 exam questions, candidates can also identify areas where they need to improve their knowledge, and focus their studying efforts accordingly. Additionally, by answering these questions under timed conditions, candidates can simulate the exam environment and become more comfortable with the format and pacing of the actual exam.

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1. What are two descriptions for the CUIC database? (Choose two.)

A Voice Operating System (VOS) installs a MvSQL database as part of the base platform installation.

The CUIC runs its own MvSQL database storing users, roles, permissions, and report templates.

Database purge schedule can be controlled or changed through the command-line interface.

The CUIC database sets up the enterprise replication among all participating nodes.

Data in the CUIC database is replicated every 10 seconds to sync up all participating nodes' changes.

2. What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)

Clear the database for duplicates.

Restart the Tomcat service on SQL Server.

Install a compatible ODBC driver.

Add the JNDI Context configuration.

On an SQL Server, create an SQL user for JNDI reference.

3. Which ICM component delivers Route request to ICM Central Controller?

AW/HDS/DDS

CU1C

IVRA/RU PG

4. Which protocol is used by CVP to communicate to VRU PG?

GED-125

GED-155

GED-12.5

GED-256

5. ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs.

What is the required number of conference bridge resources?

100

6. What are two conditions in which PCS legs get invoked? (Choose two.)

If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey D

This can occur if a Queue node is used and Enable target re-query is checked.

The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IV

If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey D

This can occur if a Queue node is used and Enable target re-query is not checked.

The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent’s leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IV

The correct call route is configured through the Call Manager server.

7. How many roles are available to be assigned to a CUIC user?

8. What are two stock or customized views that are available for the CUIC reports? (Choose two.)

HTML View

XML View

Gantt View

Pie Chart View

Bar Chart View

9. Which two components exchange data between Expanded Call Context Variables? (Choose two.)

CCE and Finesse

CVP and Finesse

Finesse and VXML Server

CUCM and PCCE

CCE and CVP

10. Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)

CUIC Data Source

Live Data Streaming Data Source

Real-Time Streaming Source

HDS Data Source

CVP Reporting Data Source

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11. On which server is the Bulk Import Tool run?

Primary Administration

Administrator Client

HDS-DDS

Primary Administration and Data Server

12. What are two core components of PCCE? (Choose two.)

CVP Call/VXML Server

Agent PG A and B side

Cisco ECE Services Server

CVP Reporting Server

Cisco ECE Web server

13. Which two call transfers are supported in PCCE Deployments? (Choose two.)

SRTP Refer

Release VXML Trunk Transfer

CCE Managed Transfer

CUCM Destination Transfer

SIP Refer

14. What is the role of CVP in UCCE/PCCE?

interface between CUBE and UCCE/PCCE

queuing and self-service IVR

call routing brain of PCCE/UCCE

plays IVR Prompts to Callers

15. What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

After new super users are added to the Administration console, the super user initially created during installation can be deleted.

Any user assigned to the System Application User can access the administration console.

All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAM

The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

16. What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

The "Admin* page or OAMP site is used for the daily "admin.'

The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

The Web URLs or pages are available for access, "Admin* page, "System* page, and a Reporting page.

There is a limited view of activities based on agent size.

The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

17. What is the URL to access VVB Admin?

https://<wb IP or hostname>/wb

https://<wb IP or hostname>/cceadmin

https://<wb IP or hostname>/appadmin

https://<wb IP or hostname>/ccmadmin

18. What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

drfSchedule.xml

drfDevice.xml

drfDeviceProfile.xml

drfPlatform.xml

drfSystem.xml

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