Cisco 500-445 Dumps - Shortcut Key To Success

Cisco 500-445 Dumps – Shortcut Key To Success

Jonnie Karnath2023-03-19T20:41:02+00:00

If you’re looking for a shortcut key to your success in the 500-445 Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) exam, Certspots provides up-to-date, accurate, and reliable Cisco 500-445 dumps that have been carefully crafted to help you pass your exam on the first try. These Cisco 500-445 dumps have been designed to cover all the topics and concepts that you’ll need to know to pass the Cisco 500-445 exam. Plus, they’re updated regularly to ensure that they reflect any changes or updates to the exam. They’re available in different formats, including PDF and practice exam software, which allows you to practice and test your knowledge before the actual exam.

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1. Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

Adjust the start time and end time for all shifts.

Delete the existing shift label before creating a new one for daylight saving time.

Change the timezone at the user group level.

Change the timezone at the system partition level.

Change the timezone at the department level.

2. How is Chat Watchdog Interval used?

to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE

to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

3. Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

Single-mode authentication must be enabled on the ECE Reporting server.

Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

Mixed mode authentication must be enabled on the ECE Reporting server.

Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

Mixed mode authentication must be enabled on the CUIC publisher.

4. Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

Business hours

Administrative script

Business calendars

Time of day

5. What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

80 milliseconds

120 milliseconds

240 milliseconds

300 milliseconds

6. Which feature is unable to be deleted or made inactive?

Enterprise Chat and Email

Unified CCE

Exception Queue

Supervisory Queues

7. What is the limit of concurrent agents per application server?

400

600

1200

1800

8. Which User objects in Enterprise Chat and Email are mapped in UCCE?

Agent, Supervisor

Agent

Supervisor, Administrator

Agent, Supervisor, Administrator

9. Which mode must be used for Always On Availability Group clustering?

Mixed mode

Directory Connection

Windows Authentication

SQL Authentication

10. What are three reasons aliases cannot be deleted? (Choose three.)

It is used in an inbound workflow.

It is configured as the default alias.

It is associated with the users.

It is associated with a retriever instance.

it is associated with a queue.

it is associated with the mail server.

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11. Which sequence should be followed while starting ECE?

Services server, Message server, File server, Database server, Application server

No mandatory sequence is needed

Services server, Message server, Database server, File server, Application server

Services server, File server, Database server, Message server, Application server

12. How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

60 minutes

120 minutes

240 minutes

24 hours

13. Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?

Application server, 8445

Web server, 8443

Services server, 15097

Database server, 1433

14. What are three steps in an email process flow? (Choose three.)

EAAS Instances sends NEW_TASK message to MR PI

MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentI

Rules Process executes the start and scheduled workflows.

Email is pulled in by listener instance and written to the database.

Email is pulled in by retriever instance and written to the database.

EAAS notifies EAMS of DO_THIS_WITH_TAS

15. 1.Which activities can agents pick and pull?

Agents can pick chats from other agents that belong to the same set of skill groups.

Agents can pick chat from other agents that belong to the different skill groups.

Agents can pick emails from other agents that belong to the same set of skill groups.

Agents can pick emails from other agents that belong to the different skill groups.

16. Which items must be configured before agents can reply to emails from customers?

Inbound workflows, Outbound workflows, Email aliases, Users, Queues

Inbound workflows, Outbound workflows, Users, Email aliases

Inbound workflows, Outbound workflows, Queues, DN

Email aliases, Inbound workflows, Users, Queues

17. Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

ECE_Default_Queue

ECE_activity

ECE_Inbound

ECE_Email

ECE_Chat

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