Cisco CCEA 500-442 Free Dumps 2023

Jonnie Karnath2023-04-03T21:42:05+00:00

Cisco 500-442 free dumps from Certspots is an excellent resource for anyone who is preparing for the CCEA certification exam. They are updated regularly to reflect the latest exam trends and requirements. This means that you can be sure that the questions you are practicing with are relevant to the exam you are preparing for. Using Certspots Cisco CCEA 500-442 free dumps can also help you identify areas where you need to focus your study efforts. By practicing with the questions, you can gauge your understanding of the material and identify areas where you may need additional study. You can practice our 500-442 free dumps today and get one step closer to achieving your certification goals.

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1. What does Precision Routing use to determine if an agent is part of its pool?

Skills

Attributes

Expressions

Teams

2. Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

VRU PG

Unified Communications Manager

Media Server

Voice Browser

Finesse Server

3. What are the two main features of theCisco VVB? (Choose two.)

provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

allows an agent to retrieve the required information through voice commands without interacting with a customer

supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

allows customers to retrieve the required information through voice commands without interacting with an agent

4. What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

The voice gateway may modify the digits presented to downstream devices.

The voice gateway provides IVR functionality in a Contact Center deployment.

The PSTN is responsible for delivering the inbound call to a voice gateway.

The PTSN is responsible for routing the call to the agent.

The voice gateway is responsible for routing the call to the agent.

5. What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

allows agents to re-skill to a different skill group or team

automates Text to Voice Bot Configurations

allows different groups of users to configure APIs based on their roles

obtains data from the base solution's database, known as Data Sources

customizes the visual presentation of the reports

6. Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

Configure set variable in ICM script editor

Configure Business Hours under Organizational Setup > Business hours under CCE Admin

Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.

Configure Business Hours under Organizational Setup > Departments under CCE Admin

Configure an IF node in ICM script editor

7. Which .bat file displays the status of the VXML server and the applications running?

ResumeApp.bat

Stalus.bat

Update.bat

Deploy.bat

8. 1.How many Workflows are supported by Finesse?

up to 20 Workflows with 5 per Team

up to 100 Workflows with 5 per Team

up to 100 Workflows with 20 per Team

up to 200 Workflows with 20 per Team

9. In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

ICM sends an Agent Label, which prompts a command to CV

ICM responds to the Route Request by running a Routing Script.

ICM responds to the Route Request by running an Administrative Script.

ICM sends a VRU Label, which prompts a command to CVP

10. What is the suggested mechanism to offer coaching to agents by supervisors?

TeamMessage

Desktop chat

Whisper coaching

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11. How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

the number of calls the agent has taken

the Weight of the attribute

the agent with the Most Attributes

Longest Available

12. Which two components must a script be associated with to run? (Choose two.)

CED

Media Routing Domain

Skill Target

Call Type

Dialed Number

13. Where should the RONA setting be positioned the highest?

on CVP OPS console

on the phone in CUCM

on the desk setting on UCCE

on the script in UCCE

14. WhichVVBCLI command can set an individual media file to an expired state?

setVVBcache stale_cache_entries

show setVVBcache stale_cache_entry <cache_entry_url>

OutilsVVBcache stale_cache_entry <cache_entry_url>

setVVBcache stale_cache_entry <cache_entry_url>

15. What are two channels or features supported by ECE? (Choose two.)

TSMS

Chat

Courtesy Callback

Callback

16. Which two steps are required to configure RONAfor CCE? (Choose two.)

Survivability

Auto-answer

CCE Web Admin

Scripting logic

Skill target configuration

17. In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

ICM responds to the Route Request by running a Routing Script.

CVP delivers a Route Request to the ICM Central Controller.

CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.

Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

18. In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

Routing Layouts

Workflows

Routing scripts

Skill-groups

Reason Codes

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