[Feb 26, 2025] Ace the ACP-420 Atlassian Managing Jira Projects for Cloud Exam with These Free Practice Questions

Are you gearing up for the ACP-420 Atlassian Managing Jira Projects for Cloud exam? If so, you’re in the right place! Whether you’re a seasoned project manager or someone just stepping into the world of Jira Cloud, this certification will validate your ability to configure and manage Jira projects in the cloud, a skill that’s crucial for businesses using Atlassian’s powerful tools.

The ACP-420 exam is designed to assess your understanding of how to set up, manage, and configure Jira Cloud projects. With the growing use of cloud-based project management tools, especially in agile environments, this certification can boost your credentials and open doors to more opportunities in project management.

In this blog, we’ll walk through some sample questions that will help you test your knowledge and prepare for the exam. Ready to dive in? Let’s go!

Sample ACP-420 Practice Questions

1.How can agents efficiently use the feature to share articles as comments with customers?

A. By copying and pasting the URL

B. By using the ‘Share as comment’ feature

C. By emailing the link separately

D. By asking customers to search the help center

Answer: B

2.What is the main benefit of grouping customers into organizations?

A. Easier global permissions management

B. It automatically assigns them to all projects

C. Simplifies communication and management of permissions

D. None; it’s merely for sorting purposes

Answer: C

3.Which of the following is not a part of managing project roles?

A. Assigning users to roles

B. Creating new roles at the project level

C. Managing role permissions

D. Setting up global permissions

Answer: D

4.What is a key difference between internal and external comments?

A. Internal comments can be seen by all users

B. External comments are visible only to project admins

C. Internal comments are only visible to team members within your organization

D. There is no difference

Answer: C

5.What is an effective strategy for setting up notifications for team members?

A. Enable all notifications for transparency

B. Customize notifications based on role and project involvement

C. Disable all notifications to avoid distraction

D. Only enable notifications for project leads

Answer: B

6.How can you create a new issue in a Jira Service Project?

A. Right-click on the dashboard

B. Use the ‘Create’ button on the top menu

C. Send an email to the project admin

D. All of the above

Answer: B

7.Categories help _______ articles in a way that makes them easier to find.

A. hide

B. delete

C. organize

D. duplicate

Answer: C

8.When might an administrator choose to unlink a Confluence space from a Jira service project?

A. When the project is completed

B. When the linked space is no longer relevant

C. When there is too much traffic on the site

D. All of the above

Answer: B

9.What is the main functionality provided by integrating Jira Service Management with Halp?

A. Automated SLA tracking

B. Creating tickets from Slack conversations

C. Managing project resources

D. Real-time customer feedback analysis

Answer: B

10.A portion of the permission scheme used by project HELP is shown:

Mike viewed and commented on issue HELP-5, but complained that he cannot see the SLA information. Others can.

What does Mike definitely need?

A. Project Role (Administrators)

B. Project Role (Users)

C. Project Role (Service Desk Team)

D. Project Role (Managers)

E. Jira Service Management product access

Answer: E

11.To ensure users have the right access, _________ must be properly configured in Confluence.

A. space settings

B. project roles

C. link settings

D. access permissions

Answer: A

12.What happens when a customer changes their language setting in the portal?

A. It changes the language for all users

B. It only affects the user’s own view

C. It resets the portal to default settings

D. Language settings cannot be changed by customers

Answer: B

13.What is the purpose of configuring a report series in JSM?

A. To create a sequence of reports with common data sources

B. To schedule report generation

C. To secure reports by role

D. To integrate external data

Answer: A

14.What is the first step in configuring a new SLA in Jira?

A. Determine the conditions for starting and stopping the SLA timer

B. Create a new calendar for the SLA

C. Set the SLA goals based on customer expectations

D. Assign the SLA to specific request types

Answer: A

15.What is the benefit of grouping request types in the Customer Portal?

A. Improves navigation and usability for customers

B. Increases the portal’s loading speed

C. Decreases the overall security

D. Groups cannot be created in the Customer Portal

Answer: B

16.How do you assign a request from the queue to a team member?

A. By dragging and dropping the request to the team member’s name

B. It is automatically assigned by Jira

C. By selecting the request and choosing ‘Assign’

D. Requests cannot be assigned

Answer: C

17.How does integrating Jira with Slack benefit a service team?

A. By providing a platform for social interactions

B. By facilitating real-time collaboration and issue updates

C. By automating code deployments

D. By tracking time spent on issues

Answer: B

18.Where can translations be added and edited in Jira Service Management?

A. Directly within each project

B. In the system dashboard under general configurations

C. Through external translation services

D. Translations are not supported

Answer: A

19.What is a critical consideration when configuring dashboards for team use in JSM?

A. Ensuring all team members have edit rights

B. Customizing the dashboard for each team member

C. Selecting gadgets that provide real-time data

D. Including only default gadgets

Answer: C

20.Which two reports are included by default in Jira Service Management?

A. Time to resolution

B. Code deployment frequency

C. Workload per agent

D. Customer satisfaction

E. Number of bugs reported

Answer: AC

Don’t leave your success to chance! Click here to get the complete ACP-420 exam preparation package, which includes a full set of practice tests, exam tips, and detailed study guides. Sharpen your skills, build confidence, and get ready to pass the ACP-420 Atlassian Managing Jira Projects for Cloud Exam with flying colors.