[March 12, 2025] Pass The Salesforce Certified Business Analyst Exam With Free Practice Questions
The Salesforce Certified Business Analyst exam is designed for professionals who analyze business requirements and improve Salesforce solutions to drive business success. This certification is ideal for those who collaborate with stakeholders, manage data-driven projects, and align business processes with Salesforce features. If you’re planning to take this exam, understanding the exam structure, key topics, and practicing with real-world questions can significantly boost your chances of passing. Test your knowledge with these sample questions before taking the actual exam.
Free Salesforce Certified Business Analyst Practice Exam
1.Which users will be able to reset a Single Sign-On User Password?
A. The SSO Manager
B. Users above the SSO user in the role hierarchy.
C. Only the Admin
D. Admin and Users with the right permission sets.
Answer: C
2.Which element of the storytelling process for UX is described here: “A hurdle that makes it difficult for your heroes to succeed on their journeys.”
A. Challenge
B. Monster
C. Victory
D. Helper
Answer: A
3.Which tool is used to create reports, incorporate filters and select the Report Type?
A. Data Loader
B. Report Builder
C. A csv file that will then get imported.
D. Report Composer
Answer: B
4.Which permission is required to create, delete, refresh or activate a Sandbox?
A. Sandbox Editor
B. Environment Manager
C. System Administrator
D. Manage Sandbox
Answer: D
5.Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?
A. Identity Only
B. Lightning Platform
C. SSO License
D. Salesforce License
Answer: A
6.When creating a new User how can the Admin make sure a temporary password is generated?
A. Select “Temporary Password and Confirmation Email Required”
B. There are no temporary passwords available for setup of new users in Salesforce.
C. Select “Generate Passwords and notify the user via email.”
D. This is a default feature, no setup required.
Answer: C
7.Which of the following User Management terms is best described by this definition: ” Record created to identify a new employee that starts accessing Salesforce”
A. Profiles
B. Salesforce characters
C. Users
D. Roles
Answer: C
8.Which of the following User Management terms is best described by this definition: ” Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem”.
A. Role
B. User License
C. Profile
D. Username
Answer: B
9.What is the storage of the Developer Pro Sandbox?
A. 300MB
B. 200MB
C. 2GB
D. 1GB
Answer: D
10.Of the following Locale Settings, select which one CANNOT be selected when creating a new user.
A. Time Zone
B. Language
C. Working Hours
D. Locale
Answer: C
11.In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.
A. Build
B. Deploy
C. Test
D. Plan
Answer: B
12.Up to how many Profiles can a User have?
A. Up to 3
B. The Administrator can have up to 3, normal users only 1.
C. As many as required.
D. Only 1
Answer: D
13.Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.
A. 2 FA
B. Single Sign-On
C. Email Proof
D. Login Link
Answer: C
14.From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
15.Which of the salesforce app providers will be able to unlock a locked user with their phones?
A. All of them.
B. iOS (App Store)
C. Only those that download the app from the App Exchange.
D. Android (Google Play)
Answer: A
16.In which of the following app markets CANT the Salesforce App be found?
A. Google Play
B. AppExchange
C. App Store
Answer: B
17.What is used to declaratively move metadata from one environment to another?
A. Data Loader
B. Change Sets
C. Import Wizard
D. Ant Migration
Answer: B
18.What are the business analyst’s responsibilities during the analyze phase of the Salesforce implementation lifecycle?
A. Complete testing, build training materials, and elicit requirements for the next iteration.
B. Create a data dictionary, write end user documentation, and review test scripts.
C. Gather business requirements; create process maps, and write user stories.
Answer: C
19.Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG’s Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
A. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
B. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
C. Understand business objectives, determine company culture, evaluate processes and user
experiences, interview stakeholders, and add improvements to the integration roadmap.
Answer: B
20.A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?
A. Validating current processes
B. Estimating the project cost
C. Building solution design consensus
Answer: A
21.Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation?
A. A business process model
B. A persona journey map
C. A collection of use cases
Answer: A
22.Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?
A. Work with Salesforce to purchase the necessary licenses.
B. Manage existing Salesforce applications and activities.
C. Understand current business processes and document existing functionality.
Answer: C
23.A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?
A. A model of a final proposed product
B. A first pass, simple sketch of an idea
C. A polished, proven solution
Answer: B
24.A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?
A. Analyze, build, operate, deliver
B. Analyze, build, deliver, operate
C. Analyze, operate, build, deliver
Answer: B
25.A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
A. Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
B. Give a perspective from a relatable persona that shows the development team can solve their business challenges.
C. Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.
Answer: B
26.Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
A. User adoption
B. Scalability
C. System downtime
Answer: B
27.Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?
A. Review future state distribution processes for CK.
B. Explore how retailers similar to CK handle distribution.
C. Shadow an operations team member at the CK distribution facility.
Answer: C
28.Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?
A. Elicit requirements, build automation, and deploy a solution,
B. Architect a solution, configure a sandbox, and build a proof of concept.
C. Elicit requirements, create flows and process diagrams, and understand business analytics.
Answer: C
29.At Cloud Kicks (CK), the marketing director’s management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?
A. Focus on the agreed upon deliverables instead of the new requests to prevent overallocation of resources.
B. Ask the project manager for an additional resource to implement the new requests.
C. Interpret the requests as guidelines to be used when determining priorities for the upcoming release.
Answer: C
30.Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it’s a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?
A. Brainstorming and prototyping
B. Observation and interviewing
C. focus groups and workshops
Answer: B
31.The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
A. Journey Map
B. Heat Map
C. Process Map
Answer: A
32.Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder’s experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?
A. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders
B. Limit participation in key project discovery, requirements, and solutioning meetings to leadership.
and engage the larger team to answer questions directly/ related to their roles when needed.
C. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success
Answer: C
33.As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.
What should the business analyst do to gain the end users’ cooperation?
A. Respond to end users with empathy and accommodate their needs; translate the end users’ needs into technical requirements; and deliver the project to the developers to implement the solution.
B. Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.
C. Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liasion between business and technical teams.
Answer: C
34.Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?
A. System admin and project manager
B. Power users and top sales earners
C. Executive sponsors and sales leadership
Answer: B
35.A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?
A. Demo prototype
B. Virtual whiteboard
C. One-on-one meetings
Answer: B
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