PCDC PEGAPCDC87V1 Certification Questions 2023 To Ensure Success

Jonnie Karnath2023-03-09T01:44:38+00:00

Want to get success in your Certified Pega Decisioning Consultant (PCDC) 87V1 exam? By using PCDC PEGAPCDC87V1 certification questions, you increase your chances of passing the exam on your first attempt. They provide valuable insights into the exam format, the types of questions you can expect to encounter, and the key concepts you need to know to succeed. The significant benefit of Pegasystems PEGAPCDC87V1 certification questions is their ability to help you achieve brilliant exam results. They provide you with the knowledge and skills necessary to perform at your best, giving you the confidence you need to ace the exam.

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1. Myco, a telco, currently promotes 24-month contracts with a free handset plus data plan, for example, MyPhone 11 and unlimited calls and data. The business structure has a sales issue/plans group that contains all actions, which are currently handsets.

Now, the company wants to introduce some new plans without handsets. So, the term handsets no longer applies to the new actions.

At what level in the hierarchy can you rename the plans to reflect the new situation?

All levels

Issue level

Action level

Group level

2. A volume constraint is configured to apply constraints to actions as a group rather than for each action individually. A customer qualifies for 3 actions, and the volume limit on the top-ranked action is above zero, the limits on the 2 lower-ranked actions have been reached.

Given this scenario, how many actions will be selected for the customer in the outbound run?

3. Reference module: Leveraging predictive model.

U+, a retail bank, wants to show a retention offer to customers who are likely to leave the bank in the near future based on historical customer interaction data.

Which type of model do you use to implement this requirement?

An entity model

A text analytics model

A predictive model

An adaptive model

4. Which statement best describes the goal of Next-Best-Action?

Balance customer needs with business objectives

Ensure that every customer receives the same action

Ensure that the customer is always given a desirable offer

Provide insight into business processes

5. Reference module: Creating eligibility rules using customer risk segments.

U+ Bank uses a decision table to return a label for a customer. Examine this decision table and select which label is returned for a customer with a credit score of 115 and an average balance of 15000.

6. In an organization, customer actions are applicable to various business issues.

What is the best way to organize them?

Into a two-level hierarchy: Group > Actions

Into a simple flat list including all actions

Into a three-level hierarchy: Business issue > Group > Actions

The business structure is organized into a three-level hierarchy

Into a two-level hierarchy: Business issue > Actions

7. CORRECT TEXT

Reference module: Testing engagement policy conditions using audience simulation.

As a Decisioning Consultant, you are tasked with running an audience simulation to test the engagement policy conditions.

Which of following statements is true when the simulation scope is Audience simulation with engagement policy and arbitration?

The number of times that an action is presented to customers is displayed

The number of customers who receive an action more than once is displayed

The number of customers who receive more than one action is displayed

The results help optimize strategies to meet specific business goals

8. An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.

If the following volume constraint is applied, how many actions are delivered by the outbound run?

75 emails 25 SMSes

75 SMSes and 25 emails

100

150

9. U+ Bank wants to introduce a new group of offers called Credit cards for all customers.

As a decisioning consultant, which two valid actions do you create? (Choose Two)

Credit card status

No annual fee credit card

1% cashback credit card

Credit card number

10. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.

What do you configure to implement this requirement?

Output template

Dynamic template

File template

Email treatment

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11. DRAG DROP

The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub™ on its website to promote new offers to each customer.

Place the events in the sequential order.

12. A bank would like to write action details to a file so that it can be shared with a third-party email distributor. The bank has instructed their consultant to ensure the action details are finalized at the end of each run.

In this context, what does finalization mean?

All data in the file is the result of the last five runs

All data in the file is the result of all the runs

All data in the file is the result of a single run

All data in the file is the result of the first run

13. Reference module: Analyzing the effect of business changes using Pega Scenario Planner.

Myco, a telco, has recently implemented a project in which data plan offers are presented to qualified customers. Myco wants to understand the impact to revenue if the business introduces a new data plan offer.

As a Decisioning Consultant, which simulation do you run to meet the requirement?

Pega Value Finder

Pega Scenario Planner

Audience Simulation

Distribution Test

14. U+ Bank, a retail bank, does not want to annoy customers by offering them a mortgage refinance option if they have less than 5% to pay off on their loan, although it would be profitable for the bank.

Which engagement policy condition best suits this requirement?

Applicability

Eligibility

Suitability

15. To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

'' .''

"Customer."

"Data."

No prefix. Use directly the property name.

16. Which two of these statements is true about Value Finder? (Choose Two)

Shows the distribution of under-served customers across different groups

Projects estimated value of the subsequent next-best-action run

Identifies opportunities for improvement

Identifies engagement policy conditions with bias

17. In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?

None, properties are available

Set Property

Data Import

Proposition Data

18. Next-Best-Action ensures that communication between the business and the customer is__________ and __________ (Choose Two)

contextual

free of jargon

timely

uniform and generic

19. U+ Bank, a retail bank, uses the Business Operations Environment to perform its Business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 operations Manager Portal.

Customers see credit card offers based on various engagement policies on the U+ Bank website. The bank wants to update the underlying decision strategy of an engagement policy condition.

In which portal do you create the change request to fulfill new business requirement?

1:1 Operations Manager Portal

Dcv studio portal

Pega Customer Decision Hub Portal

Development Manager Portal

20. 1.U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.

As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub™.

Which property allows you to use the risk segment computed by the decision table in the decision strategy?

pxOutcome

pxResu/t

pxSegment

pxRiskSegment

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21. A bank wants to present the Rewards Card offer on the top right of the customers’ account page when they log in. Select the placement type of the treatment design.

Carousel

Tile

Footer bar

Hero

22. DRAG DROP

You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.

Select each prioritization factor on the left and drag it to the correct condition on the right.

23. U+ Bank, a retail bank, uses Pega Customer Decision Hub™ for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.

Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

Business levers

Engagement policies

Context weighting

Contact policies

24. As a Decisioning Consultant, you are tasked with configuring the ethical bias policy.

Which context do you need to select to add bias fields?

Treatment

Customer

Action

Action Group

25. U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.

Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.

What is the most efficient way to meet this requirement?

Add a new Send shape in all the action flows.

Set up a secondary schedule.

Bypass action flow processing.

Update the Send shape with Finalization.

26. DRAG DROP

U+ Bank has decided to use the Pega Customer Decision Hub™ to recommend more relevant banner ads to its customers when they visit the personal portal.

Select each placement type on the left and drag it to the correct requirement on the right.

27. Reference module: Creating and understanding decision strategies. Enrichment decision components provide the ability to ________.

set a text value to a strategy property

filter actions based on priority and relevance

set customer properties

enrich a decision strategy with comments

28. U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.

What do you need to define to implement the business requirement?

Customer contact limits

Suppression policy

Volume constraints

Applicability rules

29. Which statement is true about email treatments?

You must always embed the images in the email

When you use a seed list to test an email, the personalization attributes do not appear in the received email

You can personalize the email subject, for example, Dear <customer name>

When you design emails using external tools, you cannot include Pega-specific personalization tags

30. Reference module: Creating engagement strategies using customer credit score.

MyCo, a mobile company, uses a scorecard rule in a decision strategy to compute the postpaid credit limit for a customer. MyCo updated their scorecard to include a new property in the calculation: customer annual income.

As a Strategy Designer, what changes do you need to make to the decision strategy for the updated scorecard to take effect?

Remap the <Customer.annual customer income> property in the decision strategy

Configure a new proposition filter in the strategy to filter on annual customer income

No change required

Add a Set-Property component to set the annual customer income

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31. MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.

You have decided to use volume constraint to limit the number of actions in a batch. To meet the business requirement, what Reset Interval setting do you select?

When accessed

Manual

Daily

Reset Interval does not matter for this scenario

32. A bank is currently sending promotional emails related to credit card offers to qualified customers. Now the bank wants to prevent overexposure to these offers. As a part of this effort, the bank wants to avoid sending the same promotional offer email for the next 60 days if the email was rejected twice by the customer in the last 30 days.

How do you define the suppression rule for this contact policy?

Suppress an action for 60 days if there are 2 rejects in any channel in the last 30 days

Suppress a group of actions for 60 days if there are 2 rejects in the email channel in the last 30 days

Suppress an action for 60 days if there are 2 rejects in the email channel in the last 30 days

Suppress a group of actions for 60 days if there are 2 rejects in any channel in the last 30 days

33. A marketer created a segment as the starting population for the outbound schedule. In Options and Schedule, she enabled the Refreshable Segment option.

What does this option do?

A refreshable segment is only populated when another segment refreshes it

Refreshable segments must not be used as the starting population in an always-on outbound schedule

It automatically refreshes all segments referenced by it

It allows other segments to automatically refresh the current segment when the other segments that reference it are run

34. What is best practice for designing an action flow?

Always configure an action with its own flow

Limit the number steps per channel to 3

When creating an action to be used as a flow template, set its availability to Always

When designing a flow to be reused across multiple actions, use the Specify Treatment option to configure it with a specific treatment

35. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.

Which two channels can the company use to present the new data plan to a customer? (Choose Two)

Television

Retail store

Chatbot

Billboard

36. U+ Bank, a retail bank, offers the Standard card, the Rewards card and the Rewards Plus card to its customers. The bank wants to display the banner for the offer that each customer is most likely to click; therefore, their Arbitration uses Propensity from the AI models.

If you are debugging the Next-Best-Action decision strategy, which strategy component will show you if the result of the Arbitration is correct?

Prioritize

Filter

Group By

Set Property

37. To access a property from an unconnected component, you use the____________.

dot-property value directly

property value

component-dot-property construct

customer-dot-property construct

38. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.

Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

Suppress an action for 10 days if there are five impressions for any channel in the last 14 days

Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days

Suppress an action for 10 days if there are five impressions for web channel in the last 14 days

Suppress an action for 14 days if there are five rejects for web channel in the last 10 days

39. MyCo, a telecom company, has a new requirement to track customer responses over a period of 20 days.

What do you need to create to start tracking customer responses for the given period of time?

Interaction History component

Data Join component

Interaction History summary rule

Group By component

40. U+ Bank has decided to nudge the Platinum Plus credit card to customers who visit their home page.

Which arbitration factor do you configure to implement this requirement?

Propensity

Context weighting

Action value

Business levers

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41. U+ Bank currently uses Next-Best-Action Designer to manage 1:1 customer engagement in the web channel. The bank would like to promote the same offers in email.

Which two additional configurations are needed in Next-Best-Action Designer to promote the offers in email? (Choose Two)

Setup real-time container triggers to communicate with the email server

Configure the arbitration to boost prioritization of actions meant for email

Define the primary schedule

Create a separate issue and group business structure in the taxonomy that is specific to email actions

Ensure that the email channel is enabled

42. A bank developed a scorecard to automate the loan approval process. In the scorecard rule, there is a classification implemented using three score bands: Not Approved, Refer to Manager, and Approved.

Which property allows you to use the result of this classification in a decision strategy?

pyPropensity

pxSegment

PropertyHasValue

pyOutcome

43. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.

Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.

Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.

Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.

Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.

Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.

44. Reference module: Detecting unwanted bias MyCo, a telco, has introduced mobile data packages for students. As a policy, MyCo does not want to discriminate based on gender when presenting the offers.

As a Decisioning Consultant, how do you configure the ethical bias policy to allow no bias?

0.5-2 Rate Ratio

No Detection

1 Rate Ratio

0.9-1.11 Rate Ratio

45. U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table.

The bank uses a scorecard model to determine the customer Credit Score.

As a decisioning consultant, how do you implement the business requirement?

Add the risk segmentation rules in the Results tab of the scorecard rule.

Add a decision table to a decision strategy and pass the credit score as the parameter.

Add a decision table to a decision strategy and reference it in the scorecard component.

Add three contact policies that correspond to the three risk segments.

46. MyCo, a telco, wants to offer a Fiber Optic Cable package only to customers who live in towns that have fiber optic cable available.

Which engagement policy condition best suits this requirement?

Applicability

Eligibility

Suitability

47. U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. They have unit-tests in place using persona tests. The bank has recently added new engagement policy conditions to present credit cards to qualified customers and re executed the tests. They see failures in the tests.

What do they do next?

Accept that some of the tests are failing because of the changes

Remove the failing tests to ensure everything is green

Analyze test case failures, change them and re execute until everything is green

Revert the engagement policy rules so that the persona tests not failing

48. U+ Bank realizes that customers have ignored a particular mortgage offer. As a result, the bank wants to offer the action 30% more frequently.

Which arbitration factor do you configure to implement this requirement?

Business purpose weighting

Context weighting

Action value

Action weighting

49. Reference module: Analyzing customer distribution using Pega Value Finder.

As a Decisioning Consultant, you have just implemented a project to present mortgage offers to customers on their self-service portals. The bank asks you to pull data on the distribution of the offers to well-engaged, under-engaged, or not-engaged customers.

Which simulation do you run to get the required information?

Distribution Test

Pega Scenario Planner

Audience simulation

Pega Value Finder

50. MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?

Context weighting

Propensity

Business weighting

Action value

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51. HOTSPOT

In the Answer Area, select the correct engagement policy for each condition.

52. Myco, a telecom company, has recently implemented Pega Customer Decision Hub™. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.

What artifact do you configure to translate the traditional segments used to identify the target audience?

Engagement policies and Arbitration

Contact policies

Segmentation

Audience

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