Project Management Professional PMP Practice Exam Questions Updated

Jonnie Karnath2023-03-16T00:58:41+00:00

PMI PMP practice exam questions are an invaluable resource for anyone preparing for the Project Management Professional exam. They are regularly updated to reflect the latest exam changes, help you study and prepare with ease, increase your chances of passing on your first attempt, and ultimately achieve brilliant exam results. With PMP practice exam questions, you’ll be well on your way to become certified. They are designed to help you study and prepare for the exam with ease, ensuring that you’re confident and ready when the exam day arrives.

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1. A project manager and project team have brought a project back on track after mapping and removing impediments During the current sprint the team reported that an impediment that previously caused major delays has appeared again. The team tried implementing the same mitigation tasks that worked previously However, the tasks are not having the same result with the impediment

What should the project manager do?

Escalate the issue with an impediment to the project sponsor

Use the contingency budget to implement schedule compression

Implement the mitigation plans listed in the organizational process assets (OPAs)

Reassess the issue as part of monitoring and controlling

2. A project manager has a team of shared resources from other projects who are working on a client project Three days before the project is due. The team informs the project manager that the project will be delayed because a component was not delivered on time Competing priorities of the shared resources are delaying delivery of the component

What should the project manager have done to prevent this delay from happening?

Updated the risk management plan and registered lessons learned for the project

Reorganized the team for the project based on the work breakdown structure (WBS)

Maintained constant communication with the stakeholders of the other projects

Used the resource management plan to identify the impacts of the other projects

3. A project manager has been assigned to an emergency project that must be completed within the next few weeks. The project manager realizes this will have an impact on the local community. As the work is near a school, the project manager has engaged with them to understand their needs

How should the project manager ensure the work continues smoothly?

Postpone the required work on the project until school holidays begin

Advise the school to close (or the duration of the project work

Continue the work as planned and inform the school when the project team arrives on-site

Liaise with the school to include nonworking project hours during school start and finish times

4. The project manager of a large construction project discovers that the blueprints received from the client appear incomplete .

What should the project manager do first?

Reschedule the project execution date.

Continue project execution using the current blueprints from the client.

Escalate this issue to the project sponsor

Consult with the client to determine if project execution should be continued.

5. A team needs to implement a mandatory compliance regulation in a product, which is required for its release. While nearing the product release, when completeness was being verified, it was found that the compliance part was not implemented in the project.

What should the project manager do next?

Get an exception approval from the legal team.

Request the team to implement the compliance.

Ask the stakeholder to descope the compliance.

Obtain approval from management and release.

6. for a project has reported the potential for a delivery delay due to a technical issue with the sub-supplier To stay on schedule, the vendor proposed replacing the sub- supplier's component with a similar part that is different from the one that is stipulated in the project specifications.

What should the project manager do next?

Accept the proposed replacement in order to keep procurement activities on track

Insist on using the component per the project specifications and air freight the equipment to mitigate the delay

Instruct the vendor to use the part that is compliant with the project specifications and update the schedule

Consult with a subject matter expert (SME) to see if the proposed change is acceptable

7. The project manager of an agile project has been asked to reduce the budget by 30%.

Since this is a small project team, the budget is primarily allocated to resources.

What strategy should the project manager use in order to keep delivering value in a restricted environment?

Prioritize the product backlog looking for high business value and low effort, and adjust the project budget and staffing to account for those items.

Balance the project team in order to accommodate the budget challenges, and provide training to mitigate the risk of low performance.

Restrict the project scope only to basic critical features, and run the project with the current staffing level until all of the budget is consumed.

Reduce the project staff and adjust the scope and timelines accordingly in support of the budget reduction

8. After a project learn has been working on a project for several months, the project Is cancelled. The project sponsor Is putting pressure on the project manager to perform closeout duties as fast as possible so that the project team can move on to other work. The project sponsor has instructed the team not to waste time archiving the project artifacts for the cancelled project.

How should the project manager handle this situation?

Comply with the project sponsor's request to not archive the project artifacts.

Document the project sponsor's instructions as the archived project artifacts.

Archive the project artifacts on the project manager's local computer for future reference

Consult with the project management office (PMO) for guidance on project artifacts.

9. A product company is transforming the way it develops and releases products in the market Executives believe that this is a high-risk initiative, and this initiative must be successful

What should the project manager do in this scenario?

Develop a business case with assumptions for the new model

Develop a communications management plan to inform the employees about the new business model

Adopt an iterative rollout approach that delivers the highest business value earlier

Develop a detailed sprint plan with clear deliverables

10. A team member misses a project meeting without it being approved and has been penalized as defined in the ground rules. This team member, as well as other team members, insist that it is the first time they have seen this rule regarding the project and they do not agree with the penalty

What should the project manager have done to avoid this situation?

Ensured the team charter was developed by the team members

Ensured the team members are fully supportive of all decisions.

Distributed the project charter to all team members.

Used a charismatic leadership style

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11. A project manager just completed the planning phase when a new stakeholder was assigned to the project. The deliverables were discussed with the customer, but the new stakeholder is still concerned about the benefits of two of the deliverables.

What should the project manager do next to address this stakeholder’s concerns?

Review the benefits realization plan with the stakeholder.

Provide the stakeholder with regular updates on project progress.

Add the stakeholder to the stakeholder engagement plan.

Review the prior analysis results with the stakeholder.

12. A project manager is starting a new project, and the project team is located in different countries. The team was going to use a specific tool to hold virtual meetings.

However, that tool is not available in one team member's country.

How should the project manager deal with this situation?

Contact the project sponsor to have the team member removed from the project.

Ask the team member to move to another location where the tool is available.

Start the project and use email to communicate with the team member until the tool is available.

Investigate alternative tools for virtual meetings that are available to all team members.

13. One of the main inputs required for a deliverable is missing due to a miscommunication between the vendor and project manager Because of the missed deliverable, the critical path of the project is extended

What should the project manager do next?

Start an audit of the vendor's processes and procedures

Review lessons learned from previous projects with this vendor

Make a detailed analysis on vendor issues during the project

Execute a contingency plan to address the issue with the vendor

14. A research and development department is planning to develop a product that will introduce a new line of business for the organization.

What should the project manager do to increase the project's chances of success?

Plan a working session focusing on the scope, vision, and mission of the initiative

Start developing the project management plan based on a previous project template from the project management office (PMO).

Conduct benchmarking to determine the business viability of the initiative

Conduct an impact analysis of the new initiative to determine how the project should be rolled out

15. During the development of a product, the project manager observes conflicts between project stakeholders, resulting in deliverable and output approval delays On which area should the project manager focus?

Revisiting the project management plan to ensure deliverables are on time

Increasing the frequency of project update meetings to keep stakeholders informed

Revisiting the stakeholder engagement plan, focusing on specific overlooked stakeholders

Reviewing the business case and identifying gaps within scope

16. A project manager receives a request for proposal (RFP) from a client. The client is very clear about the requirements. A requirements analysis must be done in the first month of the project, and the client wants to see a demo of the work completed every two weeks.

What project approach should the project manager use?

Iterative for the requirements analysis and delivery phases of the project

Agile for all of the phases of the project, including the requirements analysis and delivery

Predictive for the requirements analysis and agile for delivery of the project

Predictive for the requirements analysis and delivery phases of the project

17. A project manager is working on a project with three virtual teams. Team A is in a different time zone than teams B and C. The project was going well, but recently team A has started feeling left out. Information reaches team A late or is sometimes missed, and teams B and C give preference to each other's problems over team A. The project manager has already set project guidelines, but realizes they need to be improved.

Which two things should the project manager do to help the teams collaborate better? (Choose two)

Schedule weekly progress meetings with all three teams and have them take turns as key players.

Plan for team members to temporarily work at each other's locations to better provide a sense of community.

Update the communications management plan and encourage the teams to review it promptly and proactively.

Create a status reporting template and share it with all team members before the day ends.

Schedule daily meetings with each team to understand their progress and concerns in detail.

18. During the design phase of a project the project manager notices that the schedule performance index (SPI) is 1 8 and the cost performance index (CPI) is 0 1 In a weekly meeting with top management, the project manager reports concerns about these indicators However the most concerned person was the project sponsor who said that if the trend continues, they will be forced to prematurely close the project

What should the project manager do?

Monitor the project sponsor but understand that it is normal to spend more money in the design phase of a project.

Stop crashing the schedule

Manage the project sponsor closely and revise the project's resource management plan to improve indicators

Use a resource-levelling technique

19. A project manager is nearing completion of an automation project. One of the key stakeholders requests a meeting to discuss some new ideas that would make the project even more appealing to end users. As a result, the stakeholder suggests that the project manager does not close the project.

What should the project manager do first?

Update the project charter with the new requirement.

Add a risk to the risk register.

Add it to the issue log as an ongoing issue.

Review and validate the scope management plan.

20. During the execution phase of a project a new project manager is assigned to replace the previous project manager As the project manager starts managing the project, they discover that team performance is significantly decreasing, which is impacting the project's key performance indicators (KPIs). This team has delivered good performance on similar projects in the past

What should the project manager do next to improve this situation?

Call for a team meeting to identify the root cause for the declining performance

Estimate the baseline impacts and submit a change request.

Implement compression techniques to bring the project back on track.

Review the resource management plan and organizational assets

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21. A system migration project is in its closing stage. The project manager is being pressured to close the project. The project manager communicated to all stakeholders; however, the last department to migrate indicated that they have not received the notification

What should the project manager do?

Report the issue during the next status meeting at the end of the week

Escalate the issue to the project sponsor and upper management

Close out the project and tell the manager to open a service desk ticket

Log the issue and assign it to the project team member(s).

22. The portfolio management office wants to cut costs by suspending some ongoing projects that do not directly support the organizational strategy. The project manager has invested too many resources into one of the projects to be suspended, but the portfolio management office has not backed down on their plan.

What should the project manager do to continue the project?

Meet with the project team and revise the project goals.

Update the project charter to make it align with organizational strategy.

Demonstrate the project alignment to the organizational strategy.

Escalate the issue with the project sponsor to request support.

23. Vendor A submitted a bid for US$500,000. There is a 65% probability that the vendor will deliver behind schedule with a cost overrun of US$ 100,000. The vendor will come in ahead of schedule for a savings of US$50,000.

What should the project manager determine as the value of the vendor's bid?

US$650,000

US$452,500

US$547,500

US$582,500

24. A project team has been formed and the tasks have been assigned to each team member All team members have agreed to follow a hybrid protect approach .

What should the project manager do to ensure the team performs as an organized unit?

Advise the team to adjust their work habits and behaviors to allow for better conflict resolution

Call a team meeting to discuss team members' strengths and weaknesses

Establish rules and regulations for team members with consequences if the goals are not reached

Establish team behavior and develop an understating of how to work together

25. An experienced project team member always points out the issues of other team members during meetings. The other team members feel that the experienced team member is deflecting their own issues in meetings.

What should the project manager do?

Arrange separated group meetings to allow everyone to express their opinions.

Review the communications management plan with the team and enforce its implementation.

Prepare an agenda for all future team meetings and facilitate the discussion.

Speak with the experienced team member to discuss the issues in a supportive way.

26. During a retrospective review, many project team members say they are not completing tasks during the iterations because of interruptions and requests for help from other teams.

As a team facilitator, what should the project manager do to avoid this?

Identify the problem's root causes and define the ground rules with all project team members to minimize interferences

Hire a coach to help all project teams to improve their abilities to solve problems on their own.

Reunite with the project team members affected and tell them not to reduce the team's capacity

Recommend to the project team members that they should improve their planning and make their stones smaller

27. A project team is engaging a development team in another country to develop software. During progress reviews, the project manager identified completion date delays due to rework because there were different interpretations of the client's needs.

What should the project manager do?

Set up a meeting with key stakeholders to clarify requirements

Escalate to the project steering committee and request additional time

Travel to the development team's office to push the schedule

Create prototypes with the development team to confirm requirements

28. A project manager is in rapid development mode on a joint application development module. The company wants delivery to occur in two weeks. The module needs to be integrated with other modules on a similar timeline, but release management has a three-week backlog

What should the project manager do?

Push the team to deliver more so that the modules are developed and rolled out according to management's request

Speak to the stakeholders to resolve the bottleneck and see how the entire process can be streamlined

Have the team work toward the tighter deadline so that integration will be easier.

Speak to the team and slow the current pace to ensure the team is in alignment with the release date

29. A project manager is leading a hybrid project. The self-organizing teams are continually late in delivering their demos, resulting in low morale. The steering committee is familiar with the reporting and planning associated with a predictive approach and is concerned about the project because it is unclear if the expected value will be delivered.

What should the project manager do?

Emphasize to the teams the importance of reaching the agreed deadlines and value.

Request to coach the team to ensure motivated project team members are on board.

Update the project schedule with a buffer to reflect the expected delays being incurred by the team.

Suggest to the teams to limit the scope of work per iteration so they will start to deliver more reliably.

30. A new team member on a self-organizing team is finding it difficult to deliver due to the new technology being used in the project .

What should the project manager do in this situation?

Request the team member to move to another team.

Delegate other team members to complete this team member's tasks.

Mentor the team member and provide the necessary training.

Include this team member in an improvement program through a human resources request.

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31. An organization's management system is being upgraded by an agile team. Although the project was scoped thoroughly, the functional requirements were handed over to the project team and there is no subject matter expert (SME) available to work on the project continuously. The project manager is concerned that the team's progress will be hindered by their lack of knowledge.

Which two project events will assist the project manager to ascertain if this is the case? (Choose two)

Requirements analysis

Retrospective

Sprint planning

Standup

Backlog refinement

32. After a project status meeting, the project manager realizes that the project is under budget, quality checks are positive, and the schedule variance is negative .

How should the project manager qualify the project status?

On schedule

Ahead of schedule

Stopped

Behind schedule

33. DRAG DROP

Drag the organizational characteristics on the left to the correct scenario on the right

34. A new project manager is assigned to a project that will deliver a new and optimized credit system. The project manager is allowed to use a hybrid approach which is new to the organization to manage the project and new tools

In order to deliver the project successfully, what should the project manager focus on as part of the plan?

Align with the organization's project management office (PMO) to inform and make them aware of the new approach

Explain and communicate the new approach to the project sponsor and key stakeholders

Develop a detailed schedule for the entire project m the planning phase and communicate that to the stakeholders

Communicate with other project managers to see how they manage hybrid projects

35. An organization is embarking on the deployment of a new digital solution that will revolutionize purchasing services. The project manager has created all the necessary plans and activities to ensure a successful integration and solution launch There is a risk of a partner’s system being unavailable which could impact the project negatively

What key activity is needed to ensure the project's success?

Communicate to the project stakeholders that full integration may not be possible and that the project will potentially be delayed as a result.

Eliminate the risk by mandating the partner to change the system settings to facilitate an easier integration with the new solution

Continuously monitor the risk of the partner system's unavailability, and put the proper resolution plans in place in case the risk materializes into an actual issue

Mitigate the risk by developing alternative plans to make the solution ready and available without full integration capabilities

36. During the third iteration, the team encounters a major delay that has not had significant improvements over the last few weeks.

What should the project manager do?

Retrospect frequently and suggest improvements.

Incorporate a predictive approach for this element.

Implement mitigation strategies for this element

Request additional team members to help with improvements

37. A company is undergoing a digital transformation and is changing its project portfolio to an agile approach. As a result, the leadership is looking to update the performance measuring system for the workforce.

What should the project manager propose?

Keep the performance management as is and focus on the achievement of scope, cost, and schedule indicators.

Propose an approach based on value measurement, such as the use of objectives and key results.

Maintain focus on cost indicators, but remove scope and schedule as they are flexible with an agile approach.

Maintain the focus on schedule indicators, but remove scope and costs as they are flexible with an agile approach.

38. During the executing phase, a project manager is reviewing the issue log and finds there are outstanding high-priority issues that are still open. Most of the open issues require effort from external domain experts who are not on the project team.

What should the project manager do?

Ask the issue reporter to close the issues, because there are no project team members who have the required domain knowledge.

Review the open issues with the issue reporter and issue a change request to hire an external domain expert.

Request that the project team members learn the required domain knowledge and resolve the open issues in a short time.

Reduce the project scope to ensure that the project team has the knowledge to deliver the system on schedule.

39. A team is having a hard time completing work due to unclear requirements. They have not been able to complete an iteration successfully in several months.

In order to help the team, what should the project leader do?

Recommend that the product owner reviews the backlog refinement processes.

Recommend that the team reviews the length of the iteration with the stakeholders.

Recommend limiting the work in progress to improve the team’s focus.

Recommend a review of the team members’ individual performances.

40. A junior project manager was recently hired to lead a complex project scheduled to kick off in 2 weeks. The junior project manager was introduced to another project manager for mentoring.

Which two benefits will the junior project manager realize by being assigned to a mentor? (Choose two)

The junior project manager reports administratively to their mentor so that human resource (HR) questions can be answered quickly.

The junior project manager can discuss certain problems with their mentor without fear of retribution.

The mentor will be immediately available to take over the project if there are problems or project delays.

The mentor will be involved in the decision-making processes implemented by the junior project manager.

The mentor can provide past project documentation with early warning indicators that potential problems could occur.

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41. A project manager finished reviewing the project deliverables for the current iteration with the customer A new key stakeholder who just joined the customer's team, complains that the results do not provide the capabilities the business anticipated

What should the project manager do to address this issue?

Create a change request and update the scope management plan

Conduct stakeholder identification and a project objectives review session

Update the stakeholder list and fix the deliverables

Update the project management plan and lessons learned

42. A lead project manager for an agile project needs to prioritize requirements define the scope of the initial product and deliver the approved scope in a series of multiple versions .

What should the project manager do next?

Work with the product owner to evaluate and prioritize the requirements

Ask the lead developer to run a meeting with the stakeholders to agree on an ordered list

Determine the expected benefits of each requirement to maximize the overall business value

Prioritize the requirements based on the hierarchical level of the requesting stakeholders

43. A project is delayed. The project manager added extra resources to some activities and approved overtime for several team members.

What technique is the project manager applying?

Fast tracking

Resource leveling

Critical chain method

Schedule crashing

44. A project manager is assigned to a project within a program. The high-level requirements of the project are known, but the priorities of some of the requirements are uncertain as they are interdependent on some other pipeline projects within the program.

How should the project manager prepare for the next steps of the project?

Escalate to the management team to increase the timeline based on the complexity of the project

Wait for the other project estimates before planning the schedule

Prioritize and estimate the milestones for the high-level requirements based on historical data

Ask the project management office (PMO) to estimate the tasks for all the projects and share the project management plan

45. A multimillion-dollar project has started and is in the execution phase. A local regulatory authority has just announced changes to the requirements that will need to be implemented in 6 months, prior to completing the project execution phase.

What should the project manager do next?

Add the new requirements to the project scope immediately since they are mandatory changes.

Review the new requirements with the compliance department to determine if a change request is needed.

Ignore the new requirements as the current budget and schedule do not allow for any changes.

Proceed with the defined project requirements and delay implementing the new requirements.

46. During a regular review, the project manager of an agile project realizes that a key stakeholder is missing critical information about some features being developed. In order to improve communications and reduce the risk of deploying the wrong features, what should the project manager do?

Assess the stakeholder's needs and communication style and propose a tailored approach with regular status reports and progress meetings.

Invite the stakeholder to the regular "show and tell" sessions so the stakeholder is aware of project progress and feedback can be gathered.

Conduct stakeholder remapping, evaluate stakeholders by their level of influence and interest on the project, and communicate accordingly.

Include the stakeholder on regular project communications so that decisions can be followed up closely.

47. A global petroleum crisis has affected the distribution of crude oil in the region where the construction project is underway Materials are not being delivered on time and this phase of construction is already behind for what was initially planned.

What should the project manager do first to prevent the project from going further off track?

Perform a risk assessment and define a risk response action plan.

Proceed with the project using management reserves to cover any delays or losses.

Propose a pause in this phase to save labor costs and asset depreciation.

Establish new partnerships with other suppliers in anticipation of any delays.

48. A project sponsor has approved the project charter and business case. The project manager has reviewed the artifacts to initiate the project and is unclear if the intended benefits of the project align with the strategic objectives of the business.

What should the project manager do first?

Start executing the project since leadership is responsible for the business strategy.

Meet with the project sponsor to better understand the strategic benefits of the project.

Propose an updated business case and project charter that are more aligned with the business strategy.

Conduct qualitative and quantitative risk analysis and record the results in the risk register.

49. At a recent steering committee meeting, the project sponsor asked the project team to add a major feature to the final product. After consulting with the project team, it is determined that the change will cause significant impacts to the original project delivery date and budget.

What should the project manager do to assess the priorities and meet the new objective?

Submit a change order request with the new project objective to the project management office (PMO).

Initiate a crashing routine to gain extra time for the added feature.

Communicate the results and negotiate the needed resources and time with the stakeholder.

Ask the project team to work overtime in order to accommodate the new changes.

50. An engineer working on a project team has tasks that require an additional skill that the engineer does not have a designer on the team is experienced with this skill from previous jobs and is willing to teach this skill even though it is not part of the current work

What should the project manager do?

Escalate the situation to the engineer's manager

Request external training for the engineer

Request external training for the engineer and designer

Allow the engineer and designer to cross-train with each other

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51. A new privacy law will go into effect at the beginning of the next calendar year. The project manager realizes the project needs to be compliant with the new law .

What should the project manager do next?

Inform the project steering committee of this constraint.

Inform the project team and create a spike for the next Iteration.

Inform the legal department that the project scope will be updated.

Inform the product owner that the project will continue as planned.

52. A company is implementing a project with team members located in different countries and time zones. Individual performance is satisfactory, but the team's performance as a whole is low, especially in terms of group activities.

What should the project manager do?

Negotiate for new team members.

Review and update the communications management plan.

Review and reassign team assignments.

Facilitate communication and team building.

53. A team member has very strong technical skills and is interested in a leadership role. A leadership position opens up outside of the team in the organization. The project manager has observed that the team member has a major gap in communicating in a professional manner.

What should the project manager do?

Suggest the team member focus on positions with technical aspects and possible technical career opportunities.

Recommend the team member for effective communication training and support their career development interests.

Encourage the team member to stay in their current role as they are important to the project.

Ask the team member to refrain from pursuing new opportunities as they are not a suitable fit for a leadership position.

54. A group has been working together for one month. During daily meetings a team member continues to express issues in completing their tasks.

What should the project manager do?

Wait for the team to identify and solve the problem independently.

Move the team member to another task that is more skill appropriate

Have a confidential discussion with the team member to identify the root cause

Start a discussion with all team members to help resolve the issues

55. During daily calls team members share task progress One team member does not usually communicate many details and has critical tasks to be completed All team members are located in different countries and critical work is about to start.

Which two options will help the project manager in this situation? (Choose two)

Encourage all team members to use a virtual workspace

Ask the team to send emails with detailed task progress

Talk to the team member about their engagement and take appropriate action.

Reassign the work to a resource who participates in the daily calls

Report the team member’s poor performance to the functional manager

56. An agile project is starting and the assigned team is new to agile During the first daily meetings, the project manager observes that the team is having problems meeting goals.

What should the project manager do?

Plan an outdoor activity tor the team to get to know each other

Ask the team to review agile protect management approaches.

Ask the human resources department for an experienced agile team

Conduct a meeting to help the team define the team charter

57. The project manager has finished all the tasks of the project and immediately starts on a new project. A few months after beginning the new project, the accounting manager asks for confirmation of previous projects because the budget is still open with no further cash flows.

What should the project manager have done?

Conveyed task completion information to accounting

Closed the procurement process properly

Completed the transition process

Performed administrative closure of the project

58. A global program is being kicked off, and various distributed teams are Involved in delivering the initiative. Besides planning and executing the scope for the initiative, team interactions must be considered.

How should the project teams interact in their meetings?

Phone conversations

Encrypted emails

Videoconterencing

Chat conversations

59. A project manager is leading a hybrid project for the development of denial equipment with live team members A dentist, who is also one of the major investors attends a sprint review meeting and raises questions and doubt about the concept and expected performance of the equipment

What should the project manager do?

invite the investor to a sprint retrospective meeting to discuss the improvements of the concept and expected performance of the equipment with the team

invite the protect sponsor to the sprint review meeting and nave a QSA session about the concept and expected performance of the equipment

invite the product owner and the team to a discussion about the concept and expected performance of the equipment

invite the investor to the design review meeting to present the concept and expected performance of the equipment and include a QSA session m the meeting

60. A bank has decided to initiate a project to transition from serving small businesses and entrepreneurs to mid- and large-scale businesses. The country's economy is struggling, and some stakeholders cannot agree on this transformation need

What should the project manager do'?

Escalate the issue to the sponsor and ask for stakeholder engagement

Review the project business case and update it periodically

Plan for strategic program management

Implement a communications management plan

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61. During project execution, a key team member has to be moved to another critical project for the company. Currently, there is no other team member who can fill that role.

What should the project manager do first?

Communicate the problem to the sponsor to force the key member to be maintained on the project.

Initiate a change request and replace the key member as soon as possible.

Explain to the company the importance of maintaining the key member on the project according to the vision of the project.

Evaluate the impact of the key team member's removal from the project, look for alternatives, and submit a change request if required.

62. A project manager finds that there are knowledge gaps in the project team relating to the core competencies required to deliver the desired results .

What should the project manager do to achieve the desired results?

Communicate the situation to the team and plan for the necessary training and coaching arrangements

Report the situation back to upper management and request to have the scope changed

Plan to hire more experienced team members and lay off a few of the existing team members.

Communicate the situation to the customer and inform them about potential delays in delivery.

63. An organization is transitioning to an agile environment. The project manager finds that most of the team members are not familiar with an agile environment.

What should the project manager do to address this concern?

Change the approach with the team.

Meet with an agile coach to handle this issue.

Analyze the level of the team's agile maturity.

Support the team members' growth and development.

64. The project team follows a hybrid framework for its delivery. During the execution of a project, the team learns of a new compliance requirement that has to be delivered before any other requirements

How should the project manager address this situation?

Ask the team to include the compliance requirement in the current sprint and deliver it.

Add the new compliance requirement to the backlog as the technical team does not have any capacity.

Include the compliance lead in the stakeholders list and wait for the next status meeting

Collaborate with the compliance team member to review and prioritize the requirement’s delivery

65. A project manager is working on a cost-reimbursable contract from the client's side. During project execution the project manager notices a major deliverable is missing. The project manager raises this with the seller but the seller advises the project manager that the subject deliverable is not part of the contract. The project manager remembers negotiating and agreeing to this deliverable during the tender process but cannot find it in the contract

What should the project manager do?

Request a change in the contract in order to add the deliverable

Add this deliverable to the requirements traceability matrix

Terminate the contract and commence the closeout process

Look to see if the deliverable is described in the statement of work (SOW)

66. During the course of a project the project manager's immediate director is communicating directly with the client to approve changes without the project manager's knowledge This is causing confusion in the project team where the scope is changing in the background, but only being mentioned in project meetings

How should the project manager handle this?

Communicate directly with the director and inform them of the communications management plan

Communicate directly with the client stating that any scope changes must go through the project manager

Review the stakeholder engagement plan and put in place any existing actions accordingly

Discuss the issues with the project team and let them know that the project manager will handle scope changes

67. A company is developing a new product. During project planning, a stakeholder from the legal department does not attend any of the project meetings and is not interested in the product design.

How should the project manager deal with this situation?

Escalate the issue to the project sponsor and seek assistance.

Engage the project stakeholder and ensure all requirements are captured.

Review the stakeholder engagement plan and communication strategy.

Review the product requirements and update the stakeholder register.

68. A high-tech borehole protect was initiated with the goal of providing water for a rural community of 1500 villagers located in an arid region. The project was completed with a cost performance index (CPi) of 1 09 and a schedule performance index (SPl) of 0.93 Six months after its completion it is determined that the villagers could not access water

What caused this situation to occur?

The risk analysis was inadequate

The project was completed behind schedule

The requirements gathering was inadequate

The project was delivered above budget

69. After a performance review, a team member approaches the project manager and asks for feedback. The project manager mentions anecdotal information about this team member being a positive team player and generally getting their work done on time, even though they have been late with work once or twice. The team member expresses frustration at not having better information included in the annual performance review.

What should the project manager do to prevent this frustration going forward?

Request the human resource (HR) department to provide the key performance indicators (KPls) that were defined for this project.

Set team performance goals and explain how the team receives the same performance scores.

Review the key performance indicators (KPIs) for this team member and remind the team member how they are determined.

Provide the team member with velocity tracking tools and explain how the team member can see and track performance.

70. A project manager is working on a product development project. When the product is delivered, there are major issues that require rework and delay new feature development.

Which action should the project manager take to resolve the quality issues?

Plan for continuous validation of the product.

Discuss adding business scenario tests with the customer.

Discuss adding additional test cases with the product owner.

Add more test scenarios based on the issues found.

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71. A company initiated a departmental transformation project improving the processes for the organization using a predictive approach, This is a critical project for the organization and, in the middle of the project, the project manager noticed that one of the deliverables cannot be produced due to a missing technical skill.

What should the project manager have done to avoid this?

Planned all required training for the team during the onboarding process

Identified all required skills after the kick-off of the project

Identified all required skills during the planning of the project

Asked the sponsor to identify all required skills during the planning of the project

72. A company is leading a project to develop a new product using an agile approach. A supplier was contracted to provide a solution for one of the product features based on mandatory scope, stable requirements, and fixed-price contract. During a meeting with the supplier, the project manager was informed that the company's business analyst also asked the supplier to add a solution for another feature as part of their deliverable.

What should the project manager do?

Add the feature to the supplier's requirement list so they can deliver it.

Ask the supplier to accommodate the additional scope under the current agreement.

Ensure the project team understands the agreement and contract in place with the supplier.

Monitor the work the business analyst is performing to avoid scope creep.

73. A project sponsor asks the project team to add an enhancement to the project.

How should the project manager address this request?

Check if the budget can cover the enhancement

Accept the request because it came from the project sponsor

Refuse the project sponsor's request because it is out of scope

Validate the proposed change's impact on the project.

74. During a project gate review meeting, it is identified that one of the project deliverables will require corrective actions to meet the project quality requirements .

What should the project manager do first?

Update the risk register and implement the approved risk response plan for quality deviations.

Identify the resources that were responsible for the deliverable and request a team development plan.

Update the issue log, identify the involved stakeholders, and assign resources to the corrective actions.

Submit a change request to update the project quality requirements for the involved project deliverable.

75. A project manager has been assigned to a project that is in progress. The project manager is looking for information regarding why the project is being completed.

What should the project manager do first?

Evaluate the project exit criteria in the project charter.

Reach out to the senior executive sponsor for the project.

Understand the project success criteria and objectives.

Review the project status reporting for the latest information.

76. An agile team is working on a project that will be launched in six countries. Each country has specific requirements in addition to the base offering. The estimates indicate it will take six months to develop the base offering and an additional month to finalize each country’s unique requirements. The expected revenue for the product is the same for each country.

Which release strategy should the project manager recommend?

A risk-based strategy to maximize the perceived value of the product by launching it to the countries with the lowest technical complexity

An iterative-based strategy to maximize value by releasing the product to each country as it is finalized and ready for release in that country

A quality-based strategy to maximize post-market adoption by releasing the product to the countries with the lowest probability of reporting field issues

A financial-based strategy to reduce the roll-out effort and costs by planning a single, bundled release to all countries at the same time

77. A project manager has been assigned to an important project that will help set the future of the company. Meanwhile, the project management office (PMO) is implementing adaptive tools in a mostly predictive environment and has requested that the project manager follow this process as well. However, the functional manager has expressed concerns about the use of new tools on such an important project.

What should the project manager do?

Review the adaptive tools' impact and obtain agreement from the functional manager.

Follow the functional manager's recommendation to implement only predictive tools in the project.

Make the decision on which project approach to use that would best fit the project.

Follow the project management office's (PMOs) request to implement the adaptive tools in the project.

78. A supplier is hired to provide information security services for a project. The supplier has decided not to provide this service any longer since they have not been paid on time. Their services are critical and this decision will affect the outcome of the project.

What should the project manager do to address this issue?

Negotiate the payments with the supplier and remind them of their long-term association

Penalize the supplier according to the contract's service level agreement (SLA)

Hire another information security supplier and incentivize them for speedy delivery

inform the relevant stakeholders of this challenge and seek their support

79. During a regular project progress meeting, the CEO informed the project manager that a major stakeholder has been unaware of recent developments on the project. The project manager is sure that the stakeholder was duly identified and classified in the stakeholder register.

Which project document should the project manager review in order to determine the reason for this issue?

Requirements traceability matrix

Stakeholder register

Stakeholder engagement assessment matrix

Issue log

80. A project manager has been authorized to begin a project and realizes that an effective high-performing team is needed to finish the project successfully .

What should the project manager do next?

Select members for their skill or potential.

Establish the project scope and set clear team objectives.

Set performance standards and direction.

Hold early kick-off meetings and regular weekly meetings.

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81. At the end of a workshop to review project deliverables, a number of follow-up action items were generated .

What should the project manager do next?

Defer all actions until the next workshop to keep the team focused on other higher priorities

Follow up on each item as soon as possible to ensure timely completion and report the status to management.

Review the critical path and update the project schedule with the newly identified tasks.

Prioritize the actions with the team, assign individuals who will be responsible for completion, and monitor progress.

82. A project manager presented the project schedule to the mam stakeholders They have requested that the project be completed two months earlier than the scheduled date

What should the project manager do?

Hold a stakeholder meeting to align timelines and scope expectations.

Crash the schedule to shorten the timeline while keeping the scope unchanged

Update the cost management plan to allocate more resources to the project to finish the scope earlier.

Reduce the scope of the project by removing activities and shortening the timeline

83. A project manager must manage a virtual application control software team that is culturally and geographically diverse. The project manager wants to promote open collaboration in a Realtime manner.

What should the project manager do?

Provide a software for instant messaging.

Document all information on the team wiki.

Promote the use of remote site syndication.

Facilitate regular conference calls.

84. A high-performing team member’s performance has been consistently increasing over the past year, leaving other peers behind. The project manager has been reluctant to publicly recognize the team member’s contributions for fear of discouraging others. The project manager is also concerned that the team member may leave if not rewarded for the contributions made.

What should the project manager do?

Promote the higher performing team member to a higher position

Request the high-performing team member to mentor the other team members

Remind the high-performing team member to focus on shared rewards rather than individual rewards

Reward the high-performing team member privately to avoid team disruption

85. The main project stakeholder was fired and replaced by another stakeholder. The new stakeholder reviewed the project scope and requested numerous changes, arguing that the stakeholder's team is unhappy with the results to date.

What should the project manager do?

Put the new requirements in the backlog with high priority and implement the requested changes.

Put the new requirements in the backlog and submit a formal change request for approval.

Put the new requirements in the backlog and let the product owner check their value and priority.

Put the new requirements in the backlog with low priority and implement the requested changes.

86. How should the project manager develop the project management plan to ensure that the project continually delivers the expected benefits?

Clarify project benefits with the sponsor.

Identify the goal of each work product

Perform integration testing of each release

Include the entire project team in testing

87. A project engineer in country A is complaining about the sample received from the supplier in country B because the sample is not the correct length. During a telephone conference, the supplier checked the drawings and insisted that the measurement was accurate.

What should the project manager do next?

Escalate the issue to the purchasing department for review.

Evaluate the procurement contract to determine the agreed-upon specifications.

Hire a company in country B to perform a quality check before shipment.

Add an additional task to cut the received part according to the specifications,

88. In a highly politicized organizational environment, the stakeholders are driven by their own operational or business goals, which results in conflicting interests regarding the project .

What should the project manager do to steer the stakeholders toward the collective project goal?

Anticipate, alert, and follow the risk management process.

Detect, track, and follow the issue management process.

Promote, inspire, and follow the stakeholder engagement process.

Discuss, educate, and follow the communications management process.

89. A project manager has recently joined a small company. The company's chief operating officer (COO) asked the team to skip some steps in the process in order to work more quickly. The project manager wants to ensure that these steps are not skipped in the future.

What should the project manager do?

Notify all team members that all steps in the process must be completed.

Escalate the issue to the other executive leadership members.

Schedule a review of the process steps with the team and the CO

Redesign the process so the team can move more quickly.

90. An agile project is 25% complete when the product owner changes. The new product owner does not show interest in the project s success, and one of the sprints 901 delayed as the deliverable was not approved on time

What should the project manager have done to avoid this delay?

Updated the stakeholder engagement plan to reflect a change in the product owner

Communicated the status of the project more frequently with the product owner

Updated the communications management plan to reflect a change in the communication needs

Reevaluated the new product owner's needs for better engagement

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91. A project manager has joined a company m an unfamiliar industry and has been given a strategically important project Being new, and not fully understanding the interdependences of the various departmental work items, the project manager is unsure of how to plan the project

How should the project manager proceed?

Consult the project sponsor and request their feedback

Consult the product owner and request a complete prioritization session

Consult a senior project manager within the organization and request their expert judgement

Consult a senior developer within the organization and request their input.

92. During the initiating phase of a project, a key stakeholder requests frequent changes to the project scope.

What should the project manager do to improve the stakeholder's engagement?

Discuss the work breakdown structure (WBS) with the key stakeholder and refine the requirements

Update the project backlog and discuss it with the key stakeholder

Update the project charter and discuss it with the key stakeholder.

Discuss the project scope statement with the key stakeholder and build prototypes

93. A software project using an agile approach is facing quality issues with every release, generating many production problems .

What should the project manager do to fix the problem and improve the quality?

Seek extra funding approval with the sponsor to replace junior team members for more experienced ones

Create a reward system granting incentives to the team members who are able to catch more defects

Hire an external company to add an additional layer of testing, making sure that the final product is well inspected before releasing.

Use the retrospective meeting to better understand the root cause of the quality problems and put together a plan with the team to address the problems

94. A project manager has been assigned to lead a project to deploy a new system. The stakeholders disagree on the project objectives and approach.

What should the project manager do?

Create a roles and responsibilities matrix based on the project charter and ask the sponsor to share it with all stakeholders to provide credible authority

Conduct scoping workshops with the project team to create a work breakdown structure (WBS), assign tasks to various entities share this with all stakeholders, and ask the team to complete their tasks as scheduled

Conduct a general meeting with all stakeholders and review and address a list of activities for each of them

Breakdown the situation to identify the root causes for the disagreement and then work with each stakeholder and participating entity on their exact roles and responsibilities

95. A risk was identified at the beginning of a project, and a response plan was established. Unforeseen consequences resulted in a higher level of risk. The project manager has an idea that could address the new risk in an efficient way, but the response is different from the original risk mitigation plan.

What should the project manager do?

Submit the new response plan to the stakeholders for their review.

Obtain management approval prior to implementing the new risk response.

Use the management reserve to mitigate the risk.

Implement the new response to address the risk.

96. A project manager finds that team members In an agile project are involved in several different projects due to budget constraints .

What should the project manager do?

Request the project sponsor prioritize and if necessary, allocate additional budget so the team can work on a single project

Provide an incentive plan so the team members will work more unaccounted hours on multiple projects

Brainstorm with the team members on how they can deliver on multiple projects within the given budget

Instruct the team members to spread evenly across projects so mistakes will not occur within the current budget.

97. A project team has been together for a long time and has been led by three different project managers. Lately, the performance of one of the team members has been declining and has affected the project delivery.

What should the current project manager do to ensure that team performance is improved and sustained?

Liaise with the functional managers to replace the team member.

Engage with the team member and draw up a development plan.

Organize quarterly team-building events.

Request that a new team member be added to the team

98. A project team delivered a critical deliverable to the customer. The customer complained that the maintenance manual was not included.

What should the project manager do next?

Submit a change request to include the manual.

Add the needed manual and update the risk log.

Review the stakeholder engagement plan.

Review the terms and conditions of the contract.

99. A few new team members working on a public housing project are unfamiliar with the system. They do not understand how to evaluate residents applying for a subsidy to build a house, including the rules and criteria for applicant approval.

What should the project manager do?

Plan a training session for the new team members not familiar with the system.

Communicate the rules and criteria to the team members through email.

Work only with the team members familiar with the system

Document which rules and criteria the new team members are not familiar wit

100. In a hybrid project, 100 new base stations are being added to a 4G mobile network every month. At the end of the first month, the team is behind the target and the operator is losing money. The stakeholders are requesting information on when the base stations can go live and begin to bill.

What should the project manager do to take the schedule back and accelerate the return on investment (ROI) of the project?

Change the project approach to predictive.

Increase reporting to the business.

Clarify the agile and predictive modules.

Reconsider necessary schedule reserves.

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101. A project to implement a new online landing platform has started After the first sprint, the project sponsor requested a change .

What should the project manager do next?

Escalate the change request to the sponsor

Validate the work completed

Inform the stakeholders of the change

Facilitate the update of the product backlog

102. A project team identified a low-cost software product available for purchase that would drastically reduce the scope of development. The development manager has confirmed that this tool would fulfill the business need.

What should the project manager do?

Remind the team that their primary responsibility is software development.

Add a user story to the product backlog to test the software product.

Discuss the Option in the next daily standup meeting to finalize the decision.

Recommend the option to the product owner for consideration.

103. During the execution phase of a large project there is an extremely high number of change requests Because of this the project manager realizes that there is a greater risk for rejection of the deliverables

How should the project manager mitigate this risk without compromising the completion date?

Review the integrated change control process to restrict the number of changes

Focus on delivering incremental value through multiple smaller deliveries

Request sponsor support to get buy-in from the users and stakeholders

Restart the stakeholder engagement process by collecting user requirements again

104. A geographically distributed project team has development issues between the collocated and virtual teams causing productivity to decrease .

What should the project manager do to address this issue?

Force the team members to work from one location.

Develop protocols for resolving conflicts between team members

Obtain special expertise to advise the team members

Set up face-to-face meetings with project team members

105. A project manager recently joined the company. At the interview, the project manager demonstrated experience with agile delivery, and the project management office (PMO) manager asked for assistance in implementing agile.

What should the project manager do to initiate the adoption of agile within the company?

Organize agile workshops with the developers and testers to gain their support in using agile approaches for their projects.

Request that all the project managers and business managers receive training in the agile framework used previously by the project manager.

Advise the PMO manager to continue with the company's current predictive approaches until all the projects in execution are closed.

Assess the organization's culture to determine if agile can be used in project delivery and determine the practices to be used.

106. A project manager is assigned to an important company project. While reviewing the lessons learned from a similar, previous project, the project manager finds that the biggest challenges were related to learn motivation.

What should the project manager do to avoid these challenges?

Increase the project budget by 10% for team-related activities and awards.

Plan to implement team-building strategies throughout the project.

Ask the functional manager to motivate the team outside of the project.

Colocate the team to encourage more motivational team activities.

107. During the execution phase of a healthcare IT project, stakeholders made a change request regarding user requirements There is no remaining budget available to cover that change request.

What should the project manager do next?

Discuss approval of the change request in the next project meeting

Perform a risk assessment on the required change request.

Evaluate the change request against the project scope statement

Ask the sponsor for more funds to cover the change request

108. While following up on a deliverable, a team member expresses concern to the project manager about working with another team member. This team member states that the other team member, who is a functional manager, is often defensive and aggressive during meetings.

How should the project manager handle this situation?

Suggest that the team member ignore the disruptive team member and focus only on the work.

Encourage both team members to meet as soon as possible and resolve the problem

Monitor the situation for a few weeks to determine if the disruptive team member's attitude changes.

Report the disruptive team member to the human resource (HR) department.

109. A project manager has been assigned to a new project. There is one team member who never says anything during meetings. After meetings, however, the team member sends detailed emails with very good suggestions that help with project execution.

How should the project manager guide the team members?

Review the communications management plan with the team members.

Remind the team members to follow the team charter.

Motivate the team members to speak freely in the meeting.

Arrange a team-building activity to involve all team members.

110. A project manager is asked to implement a hybrid approach that will replace a predictive approach on an upcoming project.

How should the project manager adjust their responsibilities accordingly?

Become a servant leader by supporting team collaboration and removing impediments

Delegate coordination activities to the product owner so the project manager can locus on managing collaboration

Request a scrum master to focus on the collaboration while the project manager focuses on the coordination

introduce new communication tools to the project team members

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111. A key project stakeholder has started to escalate all issues and main requirements to the project sponsor. The project manager is concemed about the team not receiving direct communications from this stakeholder.

Which two actions should the project manager take to improve the relationship with the stakeholder? (Choose two)

Schedule regular meetings with the key stakeholder to provide updates and receive feedback,

Share weekly status reports with detailed information about the project and team performance.

Submit performance reports and task assignments to keep the stakeholder informed.

Promote an adaptive and transparent environment where the team can easily communicate with the stakeholders.

Provide training to the team on emotional intelligence and status reporting techniques.

112. A project manager is working with a colocated agile project team that has worked together long enough to be in the performing phase of team development. An unforeseen event has caused the team to be dispersed and they are now unable to colocate.

What should the project manager do to keep the team performing as effectively as possible?

Ask the project sponsor and executive stakeholders to encourage the team to maintain their performance,

Transition the team from an agile approach to a predictive approach for better performance cantral.

Provide the team with virtual collaboration software and training on the software to minimize disruption,

Evaluate project performance and step in if performance decreases to. an unacceptable level,

113. An equipment vendor will implement a new production line for a client company. The year-long project will include 2- to 4-month long iterations; however, the client's project manager has no agile experience.

How should the project manager ensure that the client is effectively represented in the daily meetings?

Recommend agile training programs that best suit the client project manager's schedule.

Realign the project to a predictive approach to ensure optimal collaboration between the teams.

Propose a session tor essential agile Knowledge transfer for the client team to align with the daily meeting goals

Provide the client project manager with agile best practice documents and web resources.

114. A team member is hosting an event and invites several colleagues through their work calendars Another team member, who was not invited to the event, is noticeably distracted during several standup meetings

What should the project manager do?

Ask the individual who is hosting the event to use private communication methods.

Set up a meeting with the distracted team member to discuss any issues

Add a social events section to the charter to handle these situations

Ask the individual who is hosting the event to mark it as private

115. A project manager has been authorized to begin a project and realizes that an effective high-performing team is needed to finish the project successfully.

What should the project manager do next?

Establish the project scope and set clear team objectives

Set performance standards and direction

Hold early kick-off meetings and regular weekly meetings

Select members for their skill or potential

116. A project manager is reviewing the requirements of a large program .

Which requirements should the project team prioritize to avoid getting fines?

Developing new product lines

Complying with new regulations

Establishing company processes

Certifying sustainable products

117. Development team members are located in three different time zones It is difficult to find a suitable time to hold the daily standup for all team members

What should the project manager do?

Encourage frequent small team meetings with two or three team members.

Give up the daily standup and replace it with a daily report

Let the team members decide themselves if they want to join the meeting.

Require all team members to join the daily standup regardless of the meeting time

118. DRAG DROP

A project manager in an automotive company is scheduling activities for a complex project Some of the project requirements are fixed and some are flexible

Match the items on the left with the methodology on the right that the project manager is using.

119. The project management office (PMO) has recently adopted some agile practices. During an iteration a key stakeholder in the business is concerned with the benefits management plan in the project document repository and mentions that some benefits have not been updated.

What should the project manager do first?

Update the risk register in order to add the issue.

Review the issue log regarding the concern

Revise the benefits management plan

Assess the repository to check for inconsistencies.

120. Five agile teams working together on a product recently performed release planning Midway through the project, each team showed that their progress was on track When all of the teams integrated at the product level, many integration issues were observed. The overall product release progress declined with predictions showing the committed content will not be able to be accomplished

What should the project manager have done differently?

Formed a separate quality assurance team to test all items coming from each team at the end of each sprint

Performed a Scrum of Scrums on a regular basis to help the teams remove impediments

Ensured frequent and continuous integration of work to obtain early feedback and continuous learning

Arranged an online session on the integration concept and suggested tools to the teams

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121. A project learn member identified a defect in the initial solution design for a project. The stakeholders are not sure whether to deploy the system or not .

What should the project manager do?

Propose a solution redesign for the project

Perform risk analysis against the issue.

Revise the project's quality control measurements

Develop a mitigation based on the solution design

122. A highly skilled team resource received a job offer and is leaving the project soon.

What should the project manager do to maintain project performance while a new team member is being onboarded?

Log a risk in the risk register and work with the new team member to mitigate it

Motivate the new team member to perform.

Share project documents with the new team member.

Offer cross-training and mentoring to the new team member

123. A company is moving to a hybrid approach and conducted capacity activities for all of the project managers. During these capacity-building activities, the focus was on agile approaches and team facilitation skills. When starting the implementation phase, the project managers faced issues motivating the newly hired agile staff.

Why are the project managers having issues motivating the agile staff?

The capacity building activities missed the servant leadership concept transfer.

Transitional periods normally cause this type of problem.

The agile staff is not used to being led by a project manager.

Project managers are expected to become coaches in agile teams.

124. A major project is unable to access the US$12 million funding allocated for the project. This prevents the start of the procurement process and is already leading to costly delays.

What should the project manager do?

Escalate to the project steering committee.

Invite the finance department to the next project demo.

Review the project requirements.

Use the currently available resources.

125. A project manager is managing a megaproject. The project stakeholders are from different geographical areas and have diverse cultural and social backgrounds. The project manager wants to improve team productivity to realize more effective and efficient results.

Which action should the project manager take?

Empower team members to participate in decision-making and take ownership of actions.

Implement a flexible work schedule policy to eliminate the time zone problems among stakeholders.

Encourage team members to network so that they know each other's cultural backgrounds.

Provide a relaxed work schedule policy and encourage team members to work from home.

126. In a software project using an agile approach, there have recently been work overruns. After assessing the situation, the project manager concluded that the overruns are occurring because of insufficiently refined product backlog items.

What should the project manager do to correct this issue?

Work with the sponsor to revise the product vision.

Create a definition of ready (DoR) for the backlog items.

Discuss the issue with the service request manager.

Refine the product backlog items with the stakeholders.

127. A global company is executing a strategic project to upgrade a legacy enterprise system. The company uses a hybrid approach to project management and has just completed the first sprint A team member provided ideas to improve the testing process during the sprint retrospective.

What is the next step for the project manager?

Document the lessons learned and implement improvements in the next sprint

Facilitate a daily standup with the team to track the implementation of changes

Organize a demonstration of the changes in the enterprise system

Request that all team members think of ideas to improve processes.

128. A project manager is working in a company that has several global offices. During resource planning for a new project, the project manager realizes that the company requires projects to include team members from different continents.

What should the project manager do to ensure a successful project execution?

invite all resources to the project manager's location to form a cohesive team until all deliverables are completed,

Send emails with information about the project deliverables on the first day of the project.

Connect with every location and check their preferred methods of communication.

Plan for a meeting with the project sponsor to discuss the possibility of utilizing only local colleagues.

129. A project manager is involved with a project to remodel a long-used product. There are no proper records for the original design and execution of the original product. The stakeholders doubt that the remodel can be accomplished without this information and are hesitant to provide support for the project.

What should the project manager do?

Acknowledge the stakeholders’ concerns with open dialogues and realign the project with stakeholder requirements and past lessons learned.

Solicit a larger reserve for cost and time and manage the stakeholders’ expectations.

Create a plan to inform stakeholders on the progress so they are able to see that the project can succeed,

Share the threats of not updating old solutions and ask stakeholders to be patient with any inconveniences.

130. An agile team wants to maximize the work delivered for the upcoming project that involves considerable product complexity .

What should the project manager do to help improve the team's collaboration approach?

Meet with the human resources (HR) department to ask for team support.

Follow the process of the most successful team in the organization.

Compare the team's velocity with other teams in the organization.

Focus on the team's engagement during the next retrospective meeting.

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131. A project using a hybrid approach to migrate from a current system to a new and enhanced system is underway. The plan is to migrate the system in stages. However, the operations team is complaining that they are not ready to start supporting the new system.

How should the project manager effectively approach this situation?

Create a lessons learned register to include operations team training for future projects.

Include knowledge transfer sessions between the project and operations teams at every stage.

Change the project management plan to add a final stage for product handoff to the operations team.

Prepare detailed documentation to be shared with the operations team during project closure.

132. A project manager's customer is new to agile approaches. When the customer found out that the project was going to use an agile approach, the customer became concerned that the product quality will be sacrificed.

What should the project manager do?

Ensure that the customer and the delivery team agree on the definition of done (DoD) in the beginning of the project.

Invite the customer to join the daily standup meetings to better understand the product design and progress.

Ensure the team demonstrates product features to this customer regularly to collect feedback and improve as needed.

Invite the customer to join the regular sprint planning sessions to better understand the project's progress.

133. A project team is executing a megaproject, and several contract requirements have been identified. In the planning phase, the project team agreed that a contract would be required 3 months prior to the project's finish date. During project execution, it was determined that the contract was required immediately.

What should project manager do?

Seek management's approval for executing the contract earlier than planned.

Request the team to initiate a change request to execute the contract.

Support the team's request and allow for early contract execution.

Challenge the project team to identify the reasons for early contract execution.

134. A typically high-performing team member has started to demonstrate a performance drop as well as some aggressive behaviors toward other team members in meetings.

The project manager has worked with this individual for many months on this project and has not seen this type of behavior before.

What should the project manager do?

Discuss the project manager's observations with the individual to determine why they are behaving this way.

Discuss the individual's behavior with the other team members to determine if they have noticed and know what is going on.

Attend more team meetings to observe the team more closely to determine the root cause.

Discuss their performance with the team member's functional manager as well as human resources (HR) and discuss next steps.

135. A project manager is working on an agile project. The organization decided to implement the Scrum framework. The project manager organized a workshop to explain the differences between traditional project artifacts and the Scrum approach. The most frequent question raised is what artifact will replace the project schedule.

What should be me project manager's response?

Sprint plan and product roadmap

Product roadmap and sprint backlog

Product backlog and scrum board

Sprint backlog and scrum board

136. An established project team with a good track record has been working on a project for one year. The project manager trusts the team and the work they produce .

Which term describes the project manager's management approach?

Laissez-faire

Transactional

Transformational

Charismatic

137. Close to the end of a project, a customer claims that some deliverables have not been met and starts initiating change requests .

What should the project manager do next?

Refer to the requirements traceability matrix.

Revise the project scope baseline.

Escalate the change request to the project sponsor.

Review the approved project charter.

138. A project manager has been assigned to a project where collaboration with the business is a critical key factor. The project manager is not sure about which approach to use. A senior project manager has been assigned to help the project manager.

What advice should the senior project manager provide?

Provide a project management template for the project manager to follow as a guide.

Suggest using an agile approach since customer and team collaboration is critical for project success.

Work with the project manager to develop a new approach that will bring benefits to the project.

Establish a project management methodology that requires the customer to provide daily updates to the team.

139. A project team is executing a large regulatory project comprised of a multitude of internal and external stakeholders. An initial impact analysis revealed several systems, including an enhancement to existing modules as well as new builds. After completion of the initial design workshop, the team conducted a brainstorming session to better understand the types of likely users.

Which technique will best serve this purpose?

Personas

Power influence grid

Power user grid

Salience model

140. A contract has fust been awarded for an automation project that was supported by the local community. The project manager was warned by the elected officials that the project cannot proceed.

Why did this action occur?

Inadequate funds for the automation project

Inadequate engagement of the political stakeholders

Lack of competence to manage the automation project

Lack of a proper legal framework in place

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141. In the middle of an iteration, the product owner tells the agile team that the government has updated legal requirements. This will result in some changes in the product definition.

How should the project manager handle this situation?

Review the iteration backlog because the product definition has changed and needs to be reassessed before continuing the project.

Continue work and ask the product owner to assess the changes and add/remove the stories as needed in the backlog.

Ask a business analyst to assess the changes and then add/remove the stories in the backlog and prioritize them by business value.

Ask the product owner to add new changes to the bottom of the backlog in order to handle the modifications as a change request.

142. A company is implementing a project with team members who are located in different countries and lime zones Performance assessments show that team performance is low because the team doesn't have a common understanding about task distribution

What should the project manager do?

Colocate the team members

Perform team-building activities

Review and reassign tasks

Revisit the communications management plan

143. A company is implementing a growth strategy by constructing a new production facility, which will soon move into the operation phase. Although a governance policy was already in place, the company must comply with new financial regulations that have been recently implemented. Compliance with the regulations will cause a major change in project scope.

How should the project manager respond to this requirement?

Proceed with the existing company governance policy.

Perform an analysis to assess the impact on the project.

Directly comply with the financial regulations.

Escalate the issue to upper management and let them decide.

144. A project manager has been assigned to a hybrid project. The project manager needs to ensure all team members are collaborating and are aware of the project's ongoing changes.

What should the project manager do?

Send out daily emails with the project status and task lists to all team members.

Meet daily with the project team and include a monthly report on the risks and issues.

Distribute a project newsletter that includes any project changes and required project information.

Encourage collaboration on a daily basis, facilitating different communication channels.

145. Experienced team members assigned to a critical project are also supporting several other projects and this is delaying the critical project. If this critical project is not delivered, the company could receive a fine from the government .

What should the project manager do?

Discuss the issue with the project sponsor.

Review the resources required for the tasks on the critical path.

Review and update the risk management plan.

Allocate resources to develop the competencies of the other team members

146. A company that is introducing a new product into the market by the end of the year requires a storage and distribution facility to be built. During the monthly stakeholder meeting, it is discovered that the location for implementation is a government-owned area

What should the project manager do first?

Identify an alternative site.

Update the issue log

Issue a change request

Update the risk register.

147. CORRECT TEXT

Drag the communication event on the left to the main subject discussed during the event on the right.

148. A project manager has just been hired by a company without a project management governance structure. During the kick-off meeting, a key stakeholder emphasizes the importance of the project meeting the company's strategy, investment, and compliance requirements.

What should the project manager do?

Replicate the organizational governance to the project governance.

Put into place a project governance model in line with the requirements.

Create an organizational project management governance.

Ask the organization to create a project portfolio governance.

149. The project manager started a new project and must ensure that the team members and stakeholders are adequately trained. After an interview with the team, the project manager discovers that all resources have experience in different agile methodologies

What should the project manager do?

Make sure the project team is aware of all agile techniques

Skip the training because the team already understands agile

Ensure the team has a common understanding of agile

Teach one agile methodology fully and completely

150. A company just started managing a project using an agile approach Due to this change the general manager is worried about the scope definition process for upcoming projects

What should the project manager do to ensure the project scope is completely defined?

Meet with the general manager and convince them to return to using predictive approaches to avoid any risk.

Ask for a budget increase to implement a double-check process to ensure every business need is included in the requirements

Help sponsors and stakeholders craft the product vision, and bring the team and product owner together to clarify expectations

Ask the general manager to review every requirement to ensure all projects will deliver the requested products

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151. A project manager is managing a hybrid project After attending an iteration review, a stakeholder tells the project manager that they are very busy and asks why these reviews are held so frequently.

How should the project manager respond?

Negotiate a reduced review attendance with the stakeholder and update the stakeholder engagement plan to reflect this reduced attendance

Discuss with the stakeholder the benefits of the hybrid project and how frequent reviews lead to greater value and less rework

Record the issue in the issue log and escalate the conflict to the project sponsor for assistance

Explain to the stakeholder that the stakeholder engagement plan requires their attendance at all reviews

152. A project manager is assigned to a dental equipment development project that is in the middle of its design phase. After reviewing the project prototype, it is identified that a couple of requirements specifications are missing.

Which action should the project manager take next?

Discuss with the team and build a workaround plan to immediately deliver the pending requirements specifications.

Ask the team to wait until they are able to update the requirements specifications.

Prepare a change request for the change control board (CCB) to remove the missing requirements specifications.

Meet with the development team to review and assess the requirements specifications.

153. A project manager is working on a highly complex project. During the execution of the project, the local government changed certain environmental regulations, which could potentially delay the project.

What immediate action should the project manager take?

Update the issue log.

Update the project baseline.

Update the risk management plan.

Update the change request log.

154. A new building project is in the middle of its life cycle. The municipality informs the project manager that due to new regulations, the parking lot around the project has to accommodate twice the number of cars than was initially planned.

What should the project manager do next?

Request the project sponsor to fund this change as it is a new regulation, then order the materials in order to start working.

Assess the impact of the required change and consult with the executive sponsors to determine the best course of action.

Ask the designers to start designing a solution for this new requirement while the project is running and determine the funding for this change.

Have the company's lawyers write to the municipality and reject the change as it was not part of the scope approved by the municipality.

155. A project manager for an iterative project received feedback from an on-site team member that the virtual team was not meeting the deliverables on time. The project manager gathered details on what the status report should contain m order to track deliverables

What is the remedial action the project manager should take?

Perform stakeholder engagement with the virtual team

Add status reports to the communications management plan

Convene an on-site meeting for both of the teams

Add status report creation as a product backlog item

156. A company has decided to implement a new archiving system A data breach occurred during the implementation of the project

What should the project manager do first?

Implement the planned risk response to handle the issue.

Review possible alternative documentation methods with team

Update the risk register with the risk and proposed impact.

Ask the team to fix the system to resolve the issue

157. A project manager is meeting with the project sponsor regarding a new project.

The project manager tells the sponsor that, as part of the communications management plan, a weekly email will be sent with the status of the project, so the sponsor can be informed of the progress. The sponsor indicates that the email is not necessary because they will ask for a status update whenever it is needed.

What should the project manager do next?

Advise the project sponsor to request a 15-minute meeting, whenever necessary, with prior notification.

Agree to the project sponsor's request, but continue to copy them on the weekly email so they can be informed of progress in case it is needed.

Tell the project sponsor that if they prefer to not receive the communication, there is no problem in removing them from the email distribution.

Ask the project sponsor what sort of information is needed and agree on a frequency for the communication.

158. A company is initiating a project to decommission inefficient sales channels. Several stakeholders argue that one channel that indicates a downturn in generating value is still more efficient than some of the channels that are planned to remain.

What should the project manager do?

Plan for incremental and iterative delivery based on feedback from the marketing and sales team.

Review and update the success criteria to ensure that the channel is not decommissioned.

Inform the stakeholders that the list of channels to be decommissioned was approved by the CE

Escalate the objection to the steering committee and human resources (HR) as a personal intimidation incident.

159. A project is almost completed, and both the sponsor and the project management office (PMO) are happy with the project manager's performance reviews. The project manager is under budget and ahead of schedule. However, a team member asks to add a feature to the product that will make the product more impressive and acceptable to the end users.

What should the project manager do first?

Accept the feature.

Determine if the feature is within the scope.

Submit a change request! for the feature.

Reject the feature.

160. A project manager is assigned to an ongoing complex project. The team is delivering value each iteration However, the deliverables are internal and the customers are unaware of the deliverables.

Which action should the project manager take?

Ask the internal sales team to keep the customer informed of the delivered value

Evaluate various delivery options in order to immediately demonstrate value to the customer

Inform the customer about the progress and update them on the final deliverables

Wait for an important milestone to complete and then inform the customer of the progress

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161. A protect manager has just finished planning for a project when the client adds a new project team member. The project manager Knows that the new team member only works remotely and is not in the main office. In addition, the new team member engages with decisions quickly in a face-to-face environment, but is slow to respond otherwise.

How should the project manager reflect this in their planning?

Send out recurring onsite project meeting invites to ensure the team member's presence.

Update the project charter to include the new team member for this project.

Monitor the new team member's input to gauge their value to the project.

Include the team member in the stakeholder register and update the communications management plan.

162. A project manager notices that one of the marketing executives in the firm always appears stressed. The project manager observes that the executive's performance is gradually declining and is affecting the project deliverables.

What should the project manager do?

Assign the marketing executive's tasks to another project team member

Review the executive's declining performance with human resources (HR)

Show empathy and praise the marketing executive's strengths

Make the marketing executive accountable for their work and output

163. A project manager is attending a progress meeting with a client. The client requests a design change which might potentially add value to the project.

What action should the project manager take?

Accommodate the change request to serve the client's needs

Consult with team members and allow them to make a decision

Convince the client not to make changes to the project

Make transactional decisions focusing on the project goals

164. An unforeseen event has shut down public works projects for 4 weeks. Activities on the critical path will fall behind based on the project schedule.

What should the project manager do?

Add 4 additional weeks to the schedule and request additional resources.

Ask the sponsor to obtain a special work permit to continue work.

Review the project management plan to see the impact of the possible delay.

Crash the resource management plan to keep the schedule on track.

165. A government agency is developing a new connectivity policy. The assigned project manager is a famous economist with international recognition. The team is eager to work with the project manager, but feels intimidated. The project manager realizes that a junior economist, whose tasks are behind schedule, is especially intimidated by the situation.

What should the project manager do first?

Evaluate the performance of the junior economist in the upcoming months.

Reassign some of the junior economist's tasks to other economists.

Request to replace the junior economist with a more experienced economist.

Consider organizing paired work sessions for the junior and senior economists.

166. A project manager is assigned to a critical software development project. The team is using a hybrid approach and has divided development into four sprints. At the end of sprint three, the project manager discovers that the earned value (EV) is US$500,000 and the planned value (PV) is US$550,000.

What should the project manager do?

Introduce a float.

Adjust the budget.

Adjust the project time line.

Fast track the project.

167. A project manager is working on a large project with a very difficult client. During the course of the project, the project manager realizes that if the project team had a little more time and funding to make some minor changes, the client could realize the benefits of 25% of the project outcomes early.

How should the project manager approach this?

Concentrate on the current project milestones.

Update the project management plan for this new work.

Develop a business case and submit it to the client.

Make all the changes and then show the client the results.

168. A project team has recently finished a sprint for developing two features for a fleet management system Although the team delivered the required features, they encountered several issues and conflicts during the sprint. Team members were upset about this experience and are now showing a lack of motivation due to what has occurred.

What can the project manager do to help increase the team's motivation and engagement with the project?

Review sprint progress with the project team members

Set up one-on-one meetings with the project team members

Review sprint planning procedures with the project team members

Perform a sprint retrospective with the project team members

169. A project manager has just completed a fixed-price project and the stakeholder is unhappy with the result.

What should the project manager do?

Explain to the stakeholder that any modifications require additional budget

Review the missed program deliverables with the project team

Review the project charter for the project approval criteria

Speak with the team's manager to get extra hours from the team

170. A team averages 100 story points per iteration. The team estimates there are about another 2,000 points remaining and about 20 iterations remaining. One of the team members suggests estimating by feature because the large stories are difficult to break up.

What should the project manager do?

Meet with this team member.

Review this method with the team.

Accept this task-based estimation.

Reject this task-based estimation.

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171. A project manager has two projects that are being executed at the same time. The duration of the critical project must be reduced, but the project manager does not have enough resources to achieve this goal. In addition, the schedule does not have activities that can be overlapped.

What should the project manager do?

Apply fast-tracking techniques to compress the schedule of the critical project

Analyze both projects to determine the most effective use of common resources

Use resource optimization to justify requesting more resources for the critical project.

Provide schedule optimization training to the project teams to improve their skills.

172. A project manager is leading a large-scale project that involves 70 stakeholders. The project manager has heard various comments and expectations from the customers, some of which are contradictory Consequently, some requirements are not clear.

What should the project manager do to build consensus regarding the requirements?

Escalate the issue to the management team for their review and guidance

Create a survey template to collect feedback from stakeholders to reach an agreement

Organize a face-to-face meeting with all stakeholders to understand their interests and concerns.

Leverage expert judgment to determine the requirements that should be considered

173. The testing backlog for a hybrid project has increased significantly and is becoming a bottleneck. The team has researched a tool that could resolve the bottleneck, and the project manager has been informed.

What should the project manager do next?

Add developers to remove the backlog.

Escalate the issue with the product owner.

Reduce the testing scope of the backlog.

Enroll team members in training on the tool.

174. A company is planning a digitization project .

Which action should the project manager take first when defining the project scope?

Assess the current state process to define the scope of the digitization.

Digitize the current state process exactly as defined.

Redefine the current state process to scope the supporting software.

Develop the software that will support the current state process.

175. During project execution, a global project team was using a video conferencing tool to support the daily meetings. However, during these meetings, only a few team members were actively participating As a result lots of misunderstandings occurred

What should the project manager do to address this issue?

Book one-on-one meetings with the team members who are not speaking up during the daily meetings to get their updates

Check the ground rules of the meeting to review the initial agreement with the team members

Identify one team representative to speak up during the daily meeting and share the team updates

Use round-robin check-ins to facilitate the meeting so all participants have the opportunity to speak

176. A project to develop a large hydropower plant is in the implementation phase and is managed using a hybrid approach .

What should the project manager do to ensure full compliance of quality requirements during the execution phase?

Analyze the quality requirements.

Plan quality management

Continually survey the quality of the deliverable

Set up quality policies and procedures

177. A project manager for a strategic initiative realizes a new stakeholder is interested in the project and wants to ensure the stakeholder is fully aware of the goals, objectives, benefits, and risks of the project .

What should the project manager do to enhance the success of the project?

Add the new stakeholder to the communications management plan

Share the project status reports with the new stakeholder.

Update the stakeholder engagement plan

Schedule a meeting with the new stakeholder

178. A team has just adopted an agile approach. During daily standup meetings, the team expressed concerns about task delays. The project leader worked with the product owner to get clarity on the features. The project leader asked the team to fast-track all product features to ensure delivery. Sprints are being completed but with either fewer features or low quality.

What should the project leader have done to ensure success?

Directed teams to possible solutions that help in removing the impediments and contribute to a timely delivery

Suggested to the team to add impediments as work items in the product backlog to be fixed in the next sprints

Asked the team to create an impediment log and keep it updated for use in the next sprint planning

Empowered the team to improve their processes, tools, and interactions to be more effective in delivery and removing impediments

179. Project A is critical for the company and must be completed within nine months. The project charter has been signed but the project scope statement has not been prepared Management asks the project manager to move forward with the project without an approved project scope statement

What should the project manager do next?

Escalate the issue to the project sponsor and add it to the risk register

Refuse to work on the project because management is not following standard project management practices

Meet with management to explain the potential problems with running a project without a project scope statement

Start the project with inputs from the project charter to save time

180. A project manager is leading a project that has been in execution for 1 year. An experienced team member is performing well, but often disagrees with the project manager and refuses to implement their decisions. Part of the team supports the team member's defiance, while the other team members do not.

What should the project manager do?

Conduct a performance review and define and document the goals for the team member.

Clarify decisions and request that the project team follows the project manager's decisions.

Understand what the team member wants and find possible opportunities to address it.

Remove existing ground rules and create new ground rules that support the project manager.

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181. A project team's performance is being impacted by impeding internal procedures that are affecting the progress of activities and team autonomy .

What should the project manager do first to address this situation?

Try to remove the barriers and empower team members.

Ask the organization to improve the internal procedures.

Train the team members on the organization's procedures.

Discuss the issue in the next sprint review meeting.

182. A project manager is building a team that will be comprised of subject matter experts (SMEs) from two different divisions of the same company.

The project team will be virtual and will include members from different countries around the world.

What should the project manager do to ensure effective team building occurs?

Coordinate with team members to define and communicate ways of working, roles and responsibilities, scheduling, time zone, and cultural observance information.

Explain to the team that since they are all SMEs and know one another, they are expected to immediately collaborate and deliver effectively.

Update the communications management plan and determine an issue resolution process for when furture conflicts arise.

Colocate the team members at the beginning of the project to explain the expectations for team interaction, meeting schedules, and overall project governance.

183. A project manager is part of a global project team and is in charge of managing the scope defined by their country. There is a clear division regarding which pieces of the scope should be treated by global and local teams. During the last sprints, the project manager has been receiving requests that the global team should handle.

What should the project manager do in this situation?

Reject the workload back to the global team.

Assess the team's capacity to absorb the workload.

Evaluate and understand the cause of the conflict.

Escalate the situation to the project sponsor.

184. A project manager is managing a project aimed at providing incremental deliveries to the market every three months. The team has been assigned, and the product backlog was created and prioritized by the product owner. After four iterations, the product owner escalates complaints to the CEO because the product does not meet the product owner's expectations.

What should the project manager have done to prevent this situation from happening?

Implemented sprint reviews with the product owner and retrospectives with the team to minimize gaps

Performed risk management analysis during daily scrums

Reviewed the organizational process assets (OPAs) and lessons learned from similar projects

Performed backlog grooming to ensure that acceptance criteria were being met

185. A project manager is leading a project with a predictive approach for a governmental body with strictly defined requirements. In the middle of the project, the sponsor requires a significant new feature to be included. This feature was not in the original plan, nor was it part of the planning process,

What should the project manager do?

Descope low-priority features that were not explicitly requested and add this feature as a high priority.

Inform the senior manager that they will need a new project management plan for this feature,

Complete the most current feature and release the resources for the new feature.

Analyze the impact of this change and present the options to the senior manager.

186. A project manager Is working on a project using a hybrid approach. The project Is scheduled to be completed in three more sprints. One of the team members notifies the project manager that they are leaving the company which was approved by their functional manager

What should the project manager do first in this situation'?

Ask the functional manager why a decision was made without consulting them

Use soft skills to influence the team member to slay until the project is completed

Ask the functional manager for an immediate replacement for the team member.

Review the risk management plan and mitigation plan to understand the impact of this issue

187. A project manager realizes that a project is becoming delayed because some key decisions are affected by contradicting views between the organization's senior management and external stakeholders .

What should the project manager do?

Review the stakeholder register and ensure that communications are being followed in line with the communications management plan.

Isolate the project team from external factors such as senior management and stakeholders so that decisions can be made more quickly

Review the remaining scope and rebaseline the project’s schedule to take into account delays in decision making

Review the adequacy of the project's governance and ensure that an appropriate structure is in place

188. During the execution phase of a project, all project team members were forced to work from their homes rather than in person During this time, the project manager discovered that 0.-10 team member has made disrespectful remarks about another team member to other team members.

How should the project manager handle this situation''

Instruct the team members involved to resolve the issue among themselves

Discuss the issue with the steering committee to determine the proper course of action.

Coordinate a video conference with the offending team member to resolve the issue

Reassign the offending team member to a different project

189. A telecommunications company is doing a national network rollout involving continuously changing technical requirements. To address the situation the company has recently adopted a hybrid project life cycle. During a retrospective some team members complain that me majority of me stones are ready to test but have not advanced because they are waiting for the project manager's approval.

What should the project manager do?

Update the issue log and review the lessons learned register for options

Implement conflict resolution to accommodate the team's needs

Implement decision-making techniques to advance the stones

Empower the team to self-organize and make their own decisions

190. In the past, the project manager and the project team performed well using predictive methodology. However, the organization recently decided to adopt agile approaches, and the project sponsor wants to use an agile approach in an upcoming project.

Before initiating the project, what should the project manager do?

Prepare a risk report that captures the probability and impact of risks, and then share it with the project sponsor.

Share the organization's decision with the team and make plans to adopt an agile approach in the upcoming project.

Make a request to human resources for new team members who have agile experience.

Ask the project sponsor to change the approach back to predictive as that is the team’s strength.

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191. A project manager is closing a project and preparing to hand it over to the operations team. During handover, a delayed invoice was submitted with a higher-than-planned cost against the project work. Consequently, project handover was delayed and the project's reported completion costs were increased.

What should the project manager have done to avoid this situation?

Captured and reviewed all of the project work and related costs regularly

Notified all vendors about the invoicing and nonpayment deadlines

Reviewed the total committed cost against the cost invoiced at project closing

Involved the finance team and discussed the issue with the vendor

192. A major national company known for quality products has just selected a small subcontracting firm to assist with a project. The project manager from the subcontracting firm is meeting with the project team to ensure that the project is delivered according to the customer's standards

in order to ensure this, what should the project manager define and document?

Quality

Estimates

Objectives

Requirements

193. A team member in an agile project informs the project manager they might not be able to finish an assigned task on time, which could generate an obstacle for the rest of the team .

What should the project manager do?

Move the task to the next sprint.

Ask the team member to bring up the concern in the next daily meeting.

Send an email explaining the issue to all team members.

Reassign the task to another team member.

194. A project manager is managing a new development program to automate some technical functions. During project kickoff, the project manager expresses the need for a technical architect to support the project for a moderate amount of time. The project sponsor informs the project manager about an existing technical architect who possesses valuable knowledge but is already assigned at the portfolio level.

What engagement model should the project manager use for the technical architect role to ensure project success?

Hire a new technical architect who would be solely dedicated to the current project.

Share the existing technical architect so they can be allocated to the current project and other projects.

Hire a new technical architect who would be shared between the current project and other projects.

Assign the existing technical architect to solely be dedicated to the current project.

195. A company is working on a project and is using a hybrid approach to streamline a customer service process. At the end of the second iteration, a business analyst joins the team to learn about the financial and scheduling aspects of project management.

What should the project manager do to support the business analyst?

Assign resources to coach the business analyst

Ask the business analyst to focus on their work allocation for the needs of the project

Create reports to inform the business analyst about the schedule and project cost

Provide the business analyst with access to the financial and scheduling information

196. During a meeting to define project scope a stakeholder tells the project manager that the main requested feature in the contract is not applicable, and this is documented m the lessons learned .

What should the project manager do?

Check with the team to learn what can be done, and consult an expert

Ask the sponsor to close the project and pay the contracted penalty.

Check that this information was documented correctly

Meet with the sponsor to ask for their support

197. A software system is being built for a company. Once the system is in production, the team would like to collect usage data to evaluate the delivered value.

Which evaluation practice should the project lead use to obtain accurate usage data?

Send out a questionnaire to all users regarding the most useful features.

Embed a feedback form into the system for users to respond.

Interview a sampling of users to obtain the usage data.

Build the functionality in the software to collect the operational usage data.

198. A new agile team is forming and the project manager notices that the team is struggling in many areas. The team is experiencing both the inability to meet iteration commitments and team member conflicts

What should the project manager do next?

Raise the issues in the retrospective and propose solutions

Inform management that commitments will not be met.

Involve management to help resolve the conflicts

Coach the team both as a whole and individually

199. Early in a project, a team member failed to effectively communicate the reason for their absence from three team meetings .

How should the project manager handle this situation?

Reaffirm the required project obligations directly with the team member. oy

Ask the team member to explain the reason for the absences.

Assess the impact of the team member's absence on the task involved.

Send a formal letter to the team member stating that their absences are noted.

200. A business improvement opportunity to reduce energy usage has been identified.

The project manager has assembled a team that includes site engineers to deliver this project.

However, due to production imperatives, the site engineers may not be fully focused on the project.

How should the project manager manage the team?

Develop an approved responsibility assignment matrix (RAM) to confirm internal and external resource requirements.

Commit each team member's time and deliverables and aim for overall project completion.

Continue the project implementation without the site engineers to ensure the schedule is maintained.

Contract external resources to fulfill the role of the site engineers who cannot support the project.

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201. A project manager is working with the same project team as in the last two construction projects. The project manager managed this team on a micro level for the last two projects. However, now the project manager would like to use a different leadership style to allow the team to make their own decisions.

What kind of leadership style should the project manager utilize for the current project?

Transformational

Interactional

Laissez-faire

Charismatic

202. A project manager is assigned to a new water treatment plant project that has been delayed for many years. It is revealed in the project charter that the sponsors of this project are from three different business units. This is the first time the sponsors have ever implemented such a project.

What should the project manager do?

Establish mentoring and coaching sessions.

Review the knowledge repository for similar projects.

Schedule the project kick-off meeting immediately.

Meet with the project sponsors to align expectations

203. A project manager just started managing agile projects. The project manager realizes that due to the lack of a clear definition of project objectives and definition of done (DoD) their colleague's projects have had many difficulties Sponsors keep asking for more features and the projects have yet to be completed

What should the project manager do to avoid these issues?

Arrange meetings to ensure every necessary task to complete the project is included in the project management plan

Convince the project sponsor to incorporate quality experts so the product can be tested and accepted as completed.

Convince the product owner to approach the team and look for options to find a solution to the problem

Schedule meetings with key stakeholders to build the agile project charter and set clear expectations for the project

204. A project manager /s planning a project and identifies that legislation requirements for specific project tasks will be changing. This will occur half way through the project execution phase and will affect a few key workers’ licenses, which will become noncompliant.

What should the project manager do?

Start scheduling the training for key workers now to ensure compliance.

Maintain the current key workers since the project has already started.

Update the project charter to ensure the new legislation is addressed,

Start a recruitment drive for new workers with the licenses required.

205. A project manager is leading a hybrid project. The work breakdown structure (WBS) and the schedule were developed, but the project manager is having difficulty assigning specific resources to all of the project tasks.

What should the project manager do?

Escalate the issue to the project sponsor and seek their immediate intervention.

Assign the unallocated tasks to the functional role and then reallocate when the resources are available.

Assign the unallocated tasks to the project management office (PMO) manager and reallocate when the resources are available.

Ignore the unallocated tasks for now and reallocate when the resources are available.

206. During the development of a project in a dynamic market environment, new unforeseen legal requirements have come into effect. The project manager is not sure if some of the project deliverables will be fully compliant with the new

requirements.

What should the project manager do?

Stop the project until someone in the organization can identify all the new requirements and how they impact the project.

Request the project management office (PMO) to assign a dedicated resource to monitor the external environment to enable more reaction time.

Agree with the project team that the new requirements will be applied to the next project, not the one already under development.

Evaluate the consequences of noncompliance with relevant stakeholders and update the risk register with agreed actions.

207. A project manager works for a large manufacturing company with diversified domains. The project team often participates in change requests Recently, the change control board (CCB) deferred some requests and the project manager wants to communicate these requests to the stakeholders

What document should the project manager use to communicate these requests?

Risk log

Change log

Backlog

Issue log

208. A project manager is having difficulty acquiring final acceptance of some deliverables from a stakeholder for reasons that seem to be outside of the project acceptance criteria .

What should the project manager do?

Persuade this stakeholder using emotional intelligence skills to obtain acceptance.

Obtain final acceptance from another stakeholder who is also familiar with the project

Escalate this issue to the project sponsor and ask for support in obtaining final stakeholder acceptance.

Create a project acceptance waiver noting the stakeholder’s concerns so they can be addressed later

209. A project manager for a software development company faces a number of financial risks in their project. The project manager needs to frequently check the strength and efficiency of the risk management process.

What should the project manager use to accomplish this?

Stakeholder register

Brainstorming session

Audit meeting

Assumption log

210. A company has made multiple staff and operational changes over the last several years, significantly improving the company culture. A project manager was recently assigned to report to a new project supervisor. The project manager notices the supervisor's style of leadership is about getting the job done in the shortest possible time regardless of operational and worker impacts. This is causing some complaints from workers.

How should the project manager handle this situation?

Discuss the company culture with the supervisor to clarify expectations.

Review the overall organizational culture of the company again.

Request that the new supervisor be assigned to another project.

Explain to the workers that they need to listen to the supervisor.

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211. A project is assigned to two different project teams to develop product features. One team uses a predictive approach and the other team uses an agile approach to complete the work. Senior management is concerned about the success of the project.

What should the project manager do?

Advise the teams to follow the company’s existing project management approach.

Allow the teams to continue using their approaches and gradually adapt to a hybrid model.

Let a senior team member select the approach that is appropriate.

Insist the teams both follow either a predictive or agile approach.

212. An agile team completes a deliverable that is to be certified by another expert team. The second team does not take the deliverable for many months.

What should the servant leader do?

Review the process and remove the impediment

Escalate this to the project director for a resolution

Remove the certification need from the project scope

Escalate this to the agile lead of the second team

213. An organization uses a predictive approach but is open to using some agile practices. The project manager was asked to recommend an agile practice to provide business value throughout the project.

What should the project manager recommend?

Time-boxed iterations to allow the testing team to thoroughly test the product increments

Incremental delivery and frequent backlog refinement based on user feedback

Iterative development and collection of frequent feedback from project team members

Frequent retrospectives to ensure that lessons learned and improvement actions are implemented

214. Which two actions should a project manager consider while launching a new virtual team? (Choose two)

Recruit the best resources within the organization to be part of the virtual team

Evaluate the project manager’s own strengths and weaknesses as a virtual team leader to identify avoidable pitfalls

Identify the types and quantities of resources required for each work package or activity

Establish in the beginning, how progress will be monitored and the best means for communicating progress

Verify if team members are on more than one team and cannot devote enough time to this team

215. A scrum team's daily meetings are conducted by teleconference between three teams, each located in different countries. The meetings typically last 45 minutes with many misunderstandings due to language barriers.

How should the project manager resolve this issue for the next iteration?

Transfer half of the backlog items to the next iteration to allow more time to complete the meetings.

Extend the meeting to 1 hour and request that all of the participants bring up all of the issues.

Instruct the meeting participants to speak only about blockers during the meeting.

Train the three team leads to conduct a local meeting, then run an overall status meeting.

216. A quality Issue that requires a change to the quality standard Is encountered In a project Currently, there Is no budget available for the required changes .

What should the project manager do?

Check the change management plan

Document the issue in the scope management plan.

Conduct a team brainstorming session to resolve the issue

Check the quality management plan

217. A project manager is implementing an enterprise-wide software project. The project has a great business impact and is fully supported by senior management However, the project manager is facing difficulties gelling the support of several key departments.

What should the project manager do?

Ask senior management to communicate with these departments.

Hire a project management consultant to help resolve the issue

Convince senior management to introduce rewards to resisting departments.

Understand the user concerns and revisit the stakeholder engagement plan

218. Organizational downsizing has resulted in the key subject matter expert (SME) resource leaving a multiyear project .

What should the project manager do?

Update the stakeholder register.

Refer to the resource management plan.

Consult the project sponsor.

Modify the statement of work (SOV).

219. As part of a temporary assignment, a project manager is leading a business project During a daily status meeting, it is discovered that the project manager's former department has not completed a task This is delaying the current iteration.

What should the project manager do?

Create an entry in the impediment board and assign it.

Invite the project team to a swarming session to define a solution

Leverage the network of the former department and ask for help

Escalate the issue to the product owner to define the next steps

220. During a project review meeting, the project sponsor is worried that the protect may not be delivering results as planned Based on that the project manager is evaluating the project status .

What information should the project manager use as an indicator that the project is actually delivering value?

Stakeholders are satisfied with the current status.

The project is under budget and on schedule

The project is aligned with the project charter

The protect is aligned with the benefits management plan

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221. One of the team members is consistently absent in team meetings, but always completes their assigned tasks on time. Other team members think this member should attend the meetings.

What should the project manager do?

Assign this member to facilitate the next meeting to ensure project team collaboration.

Allow each team member to submit their required tasks on time and reduce the number of scheduled meetings.

Review and update the project ground rules to make meeting attendance mandatory.

Understand the reason for the team member's absence and encourage them to attend future meetings.

222. A project leader of an agile team realizes that one team member is unmotivated, which is affecting the whole team .

What should the project leader do to improve the situation?

Invest in developing the team's emotional intelligence.

Ask the unmotivated team member to take a short leave.

Reduce the number of daily and retrospective meetings.

Send the unmotivated team member to another team.

223. An agile project is in its early iterations, but the project manager already realizes that more resources will be needed to achieve the expected time lines. There are no internal resources. available.

What vendor strategy should the project manager use to maximize project delivery?

Use compression techniques to break down the scope and assign the scope pieces to different vendors with a fixed-price contract.

Use the contingency budget for hiring additional vendor resources to mitigate any project risk.

Engage in a time and materials (T&M) contract and hire a local vendor to support development.

Establish a solid view of the scope and requirements and engage a vendor with a fixed price contract.

224. At the end of a project, one of the suppliers is facing financial difficulties and is pushing the project manager to obtain financial, legal, and administrative approval in order to communicate formal project closure and ensure the transfer of liability .

What should the project manager do next?

Compare the achieved results to the contract requirements.

Make the final payment as the project is completed.

Transfer the remaining variances and close the project.

Escalate to higher management to expedite the approval.

225. A project started 12 months ago and is currently on iteration 12 of 14. The team has performed well and completed all deliverables on time. However, some team members are starting to complain about the length of the project, creating a risk for lack of performance at this critical stage.

What should the project manager do as a servant leader to mitigate this risk?

Meet with the team to reinforce their responsibilities and the consequences if the project deliverables are not completed on time.

Apply additional controls to the project deliverables to ensure that all milestones are achieved on time.

Contact the functional manager to ensure that team motivation remains high until the end of the project.

Schedule a team event with the project sponsor to highlight the importance of the project and recognize the work of the team.

226. A project manager is starting a project using a hybrid approach and notices some team members only have knowledge of predictive approaches.

What does the project manager need to do first in order to have good project performance?

Coach those team members lacking hybrid knowledge to learn on the job.

Change the team to include hybrid experts

Assess the required training per team member.

Deliver hybrid training to all team members

227. A research and development team is finishing up a two year initiative. The project manager is focused on the closing activities for the project.

Which activity should be considered as a priority?

Mark the product backlog completion status and update the communications management plan.

Ensure that knowledge transfer activities are executed as planned

Release the resources and plan for a project completion celebration.

Hold a steering committee meeting to inform them of the project completion

228. A healthcare company requires all new employees to attend mandatory computer-based training courses, Because some of the employees work with highly sensitive patient data, the training covers various aspects of data security. In spite of this training, data breaches continue to occur in one of the project teams.

What should the project manager do?

Apply a root-cause analysis on the data breaches.

Ensure that all team members complete the training.

Redesign the training courseware to make it interesting.

Retrain the team members responsible for the breaches.

229. A large project is affecting the neighborhood in which it is located. The neighbors are not satisfied with the project and their resistance to the project may affect the project deadline

What two actions should the project manager take'? (Choose two)

Send letters to the neighbors and ask them kindly not to disturb the project.

Set up a meeting with neighborhood representatives to win their cooperation

Analyze the situation and find out what is causing the neighborhood's negative attitude.

Ask the customer to extend the project deadline to allow time for conflict resolution

Ask the mayor of the city to use their authority to stop neighborhood resistance

230. The start of a 12-month project has been delayed by 2 months. The project has a fixed budget, deadline and product specifications .

What should the project manager do next?

Schedule a time to negotiate a trade-off regarding the quality of the product with the customer

Meet with the risk manager to identify potential threats related to the schedule delay.

Set up a meeting with the project sponsor and submit a change request to the scope of the product

Start the project plan for the scope and quality and identify options to deliver and meet stakeholders expectations

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231. A team is assembled for a new project that will be using a predictive approach through requirements gathering and an agile approach for development and testing Not everyone on the team has experience working in agile. The schedule has started slipping due to the unclear structure of the agile development approach.

What should the project manager have done to avoid this situation?

Established daily standup meetings to track and report on team progress and escalated delays to stakeholders as they occurred

Set up weekly status meetings to review team progress, prepared weekly status reports to track progress and regularly escalated delays

Met with the team, allowed team members to make decisions about what to do and established performance goals

Conducted routine meetings and identified team members who are under performing

232. A project manager is assigned to an automotive product development project in me middle of the pilot phase. According to the test lab. a durability test was completed with good results 6 weeks ago but there were no reports left behind by the test engineer who left the organization the previous month.

What should the previous project manager have done to prevent this issue?

Built a pair-engineering environment so that experienced engineers always work with junior engineers to assist in knowledge transfer

Contracted with a third-party test lab to outsource all testing processes and required that they produce all test reports

Led a technical benchmark workshop every month to share state-of-the-art technology trends and ask all team members to attend the workshop

Built a shared repository for the project in the internal server and asked the team to create record and save all project deliverables to the server

233. At the end of a project, the project manager is asked to submit project documentation for an internal audit in response to regulatory requirements .

What should the project manager have done at the beginning of the project to ensure that project documentation would fulfill these requirements?

Conducted a document review

Confirmed documentation requirements with stakeholders

Updated the project templates

Implemented a new change control policy

234. In a multinational project, stakeholders are in different time zones. The project manager has regular project update meetings with the stakeholders. However, a group of stakeholders who has never attended project update meetings is complaining to the project sponsor that they know very little about the project.

What should the project manager do?

Discuss the issue with all stakeholders and work on a communications management plan to meet all stakeholder requirements.

Ensure that the stakeholders who are complaining are present for the next project update meetings.

Record the regular project update meeting and share it with all stakeholders after the meeting is completed.

Change the meeting time to the working time zones of the stakeholders who are complaining.

235. A project manager notices that the team lacks a subject matter expert (SME) in a specific area. This expertise will be required for many future projects.

What should the project manager do?

Seek help from the project sponsor to get an SME from another team in the organization.

Provide an opportunity to one of the existing team members to become an SM

Hire a contractor from outside of the organization to continue with the project.

Ask team members to document the issue and address it in the next project meeting.

236. A company has always acquired very specialized services from local companies for its projects. During the planning stage for a regulatory project, the project manager is informed that local vendors would not be able to operate due to an unexpected major event. There is an option to hire the same services from companies in other countries.

What should the project manager do in this situation?

Plan to execute the procurement tasks in a virtual environment.

Review organizational process assets (OPAs) for similar projects.

Create a change request to extend the duration of the project.

Ask the project sponsor to put the project on hold.

237. A project manager is managing multiple teams. One team member complains to the project manager about the favoritism shown by a team lead to another team member and cites multiple instances.

Risk Response Strategies Analyze if someone else could contribute Record the observations and move ahead Check for options to exclude the stakeholder

What should the project manager do to resolve the team member's concerns?

Use the withdraw/avoid technique to allow the individuals to resolve the issue between themselves.

Use a problem-solving approach and set up a discussion with the team lead and team member.

Establish guidelines for team leads to ensure that all team members are appropriately treated.

Provide direction to the team lead on how to resolve the issue with the team member directly.

238. A project manager works in a startup company and is in charge of a key project that has critical and time-sensitive delivery objectives. One of the project team members missed completing an assigned deliverable on time, despite repeated assurances from the team member that it would be completed on time

What should the project manager do next?

Record the issue then refocus the team's efforts on delivering the next set of deliverables

Give the team member a formal warning for the negative impact due to failure to delrver and not meet deadlines

Hold a team meeting to discuss team member commitments and communications

Meet with the team member and work on a development plan for them to avoid missed deliverables in the future

239. A company Is helping their client launch an Innovative product. During the sprint review, the product owner identifies that the product does not include key features that were previously prioritized as part of the product backlog.

What should the project manager do next?

Extend the sprint timeline so the learn can work on the missing feature.

Inform the product owner that this issue needs to be escalated to the executive level.

Collaborate with the product owner and the team to plan the following sprint

Initiate the change request process to include these missing features.

240. DRAG DROP

A project manager is managing a project that is going to deliver a new risk platform. This platform will enable data-driven and new risk market models to ensure compliance with new regulations. The regulatory requirements for the models are released continuously and are not fully fixed yet. The project manager is reviewing the risk register and added a few new Hems

Match the risks on the left lo the correct category on the right.

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241. A new agile project manager is trying to determine how the team is performing against the schedule for a release .

Which tool will provide a deeper look into the team's progress?

Release plan Sy

Product roadmap

Kanban board

Burndown chart

242. HOTSPOT

As a result of updated external regulations a project manager has been asked to upgrade the operation system tor a call center. The project manager is beginning to meet with and segment the stakeholders involved

How should the project manager categorize the call center staff? Click on the correct section of the power/interest grid.

243. The operations director complains to the CEO about the outcome of a project's first sprint. The operations department will not be able to support a new product due to poor performance indicators. The project team facilitator asks for feedback from the project team and is informed that performance information is available in the application server log

How should this complaint be addressed?

Request that the issue be included in the next board of directors meeting to explain all of the needs

Add the complaint to the product backlog to be addressed in the next sprint

Ask the operations director to define the acceptance criteria to make clear the delivery is correct

Invite a member of the operations team to be part of the validation and sprint meetings

244. A project manager receives information in preparation for reporting the project's monthly performance to the project steering committee,

* Actual progress = 2 units

* Planned progress = 3 units

* Actual cost (AC) = 2 units

* Budgeted cost = 3 units

What statement should the project manager make to the project steering committee?

The project is currently behind schedule with a corresponding lower cost, and every effort is being made to expedite the delayed activities.

The project is currently behind schedule with a corresponding cost savings, and no further actions should be taken.

The project is currently behind schedule but at a lower cost, and an application for a time and budget extension will be submitted.

The project is currently behind schedule but is under the planned expenditure, and the project manager is pleased to declare a project cost savings,

245. A project manager is leading a project that is on time and under budget. In the weekly meeting with the team, the project manager finds out that one of the tasks due next week does not have an assigned resource available for it. The resource is currently assigned to another project.

What should the project manager do to manage the situation?

Ask the procurement department to supply a different resource.

Change the schedule according to the availability of the resource.

Ask the sponsor to obtain the resource as originally planned.

Contact the other project manager to request the resource.

246. An organization is transitioning to agile and a project has been chosen as a pilot. The assigned project manager only has experience using predictive approaches but the project manager is now required to use agile approaches with the help of an agile coach During the retrospective of the fifth sprint, the project team complains that many obstacles exist with the organization that are creating project delays and rework

What should the project manager do in this situation?

Include impediment resolutions during daily standup meetings

Perform a root cause analysis during the standup meetings

Create a dedicated sprint to solve the obstacles with the team

Promote collaboration to help remove the obstacles for the team

247. A project is approaching its project closure phase, and the project manager receives an email from a key stakeholder who complains that the project documentation and artifacts have not been updated. The project manager assigns a project specialist to support the project management office's (PMO) effort to update the project documentation and artifacts.

Which three actions should the project manager ask the project specialist to take? (Choose three)

Create a quality assurance plan for the documentation.

Identify the components of the project documentation.

Archive only the initial and draft versions of the documents.

Ensure that the documents are in an easily retrievable form.

Collect the documents at the time of their creation.

248. A company wants to increase the commercial value of one of its products in a highly competitive market In order to do this, the company commissions a project to create a prototype. The team constructs the prototype incrementally.

Which action should the project manager take as a priority?

Emphasize the use of Kanban methodology.

Ensure the project sponsor is aware of the go-to market date

Deliver business value as soon as possible

Implement a plan-do-check-act (PDCA) cycle

249. A project team has transitioned to full-time remote working. The project manager started noticing that some team members have not been completing their assigned tasks by the planned dates despite reminders during weekly team meetings. This has the potential for delaying the project delivery.

How should the project manager resolve this situation?

Communicate the delivery dates twice a week to the team members to ensure timely delivery.

Set up review sessions with each of the team members to identify the root cause of delays.

Mentor the team members to work in a remote work environment to ensure productivity.

Talk to the resource managers regarding the delay and request additional resources

250. A newly formed project team includes team members who have been working in the company for a long time as well as team members who are new to the company. The project team members discovered that there is a gap in communication between these two groups, and they are finding it hard to collaborate with one another.

What should the project manager do?

Ask the experienced members to lead the junior members to facilitate skill transfer.

Encourage team members to focus on delivering results with their specialized skills.

Organize networking sessions to allow the team members to get to know one another.

Ask the team to self-organize and escalate any issues to the project manager.

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251. A project manager is about to start a large-scale project with unclear requirements, a fixed deadline, and a fixed budget. The client is unable to provide a product owner, as they do not have enough capacity and they want to be involved only a few times during the project.

How should the project manager plan and manage the project?

Refuse to manage the project as there is too much risk in developing this kind of project without a product owner.

Define the project's requirements, prepare a long-term detailed plan, and manage the project according to it.

Convince the client that a product owner is needed, as the project manager is not able to run an agile project without all the relevant roles in place,

Agree up front on a minimum viable product (MVP), establish deadlines for review, and run the project with a backlog and weekly sprints.

252. Anew systems project requires feedback from the accounting manager at the beginning of solution discussions and before meeting with other functional managers. The project manager knows the accounting manager will not be available until a few days before the deadline for the solution document.

What should the project manager do to avoid a delay in the project?

Ask the accounting manager to delegate a team member who can support the project.

Wait for the accounting manager to be available while identifying subsequent tasks that can be compressed,

Request that the sponsor direct the accounting manager's supervisor to provide a replacement resource,

Begin discussions with other functional managers and meet with the accounting manager later.

253. A project team has missed the delivery date for the West milestone of a large software development project protect governance dictates that formal communication be sent to project stakeholders including the project manager's supervisor when a milestone is missed. The project manager is concerned that this wilt reflect poorly on the team

What should the project manager do?

Send a formal communication regarding the missed milestone

Delay sending a formal communication until the project team catches up

Ask for a meeting with the sponsor to decide whether to send the formal communication

Forego the formal communication and have a conversation with the supervisor

254. A project manager has been working with the same group of stakeholders for 3 years using a predictive approach. The stakeholders have invested in many projects and are familiar with the approach Recently the organization has strongly encouraged all project managers to adopt an agile approach. This was announced 2 weeks before the project manager planned to kick off a large complex project with the same group of stakeholders.

What should the project manager do?

Use the agile approach in the new project and schedule agile training for those stakeholders who are new to this approach

Continue to use the predictive approach m the new project since it is the approach the stakeholders are familiar with using

Share the pros and cons of adopting an agile approach for the new project only with the team and ask them to decide which approach to use

Share and discuss the pros and cons of adopting agile with the stakeholders and choose the approach they prefer for the new project

255. Early prototypes developed in a project show an unacceptably high detect rate. The quality management plan calls for a cause-and-effect analysis to address quality problems as they arise.

What is the protect manager's first step in addressing the problem?

Communicate the issue to the change control board (CCB) and relevant stakeholders identified in the stakeholder engagement plan

Create a problem-solving team from quality assurance subject matter experts (SMEs) experienced in this type of analysis

Form a brainstorming team from project team members selected for their relevant technical analytical and management knowledge

Form a brainstorming team with stakeholders from all of the functional departments involved in the project

256. DRAG DROP

A project manager gas been asked by the project manager office (PMO) to select the appropriate project management approach for three upcoming projects.

Match the projects on the left with the approach that should be used on the right.

257. A project manager is managing a hybrid project A stakeholder has directly contacted a team member and has requested a change Due to the request, the team member was distracted from their work, which caused a loss in productivity.

What should the team member do?

Inform the stakeholder that the correct procedure for new requirements is to provide it directly to the project manager.

Inform the scrum master regarding the stakeholder's request for a change and the impact this has had on productivity.

Inform the stakeholder that the correct procedure for new requirements is to provide it directly to the change control board (CCB).

Inform the scrum master so that the change can be discussed directly with the stakeholder.

258. A project manager is managing a project to develop a new tool Because of the nature of the project, the project manager decides to use an agile approach One of the identified risks becomes an issue when the project manager finds out that another company patented a very similar tool.

What should the project manager do to address this issued

Schedule a meeting with critical stakeholders to review the issue and decide on the next steps

Put the project on hold and release the resources until the issue is resolved

Inform the product owner and log the issue in the risk register to monitor closely for next steps.

Contact the company that owns the patent of the similar tool to compare the similarities and differences with the current project.

259. The tables show the requirements for an agile project with the anticipated return on investment (ROI) and identified project risks, along with the analysis details.

What should be the priority order in the product backlog?

Risk3, Risk 1, Risk2, Requirements, Requirement 1. Requirement2

Requirement 3, Risk 3, Requirement 1, Requirement 2, Risk 2

Requirements, Requirement 1, Requirement2

Requirement 3. Requirement 1, Risk 3, Requirement 2, Risk 1, Risk 2

260. A newly assigned project manager is reviewing the project management plan and realizes that the project is running behind schedule .

What should the new project manager do to address this situation?

Modify the project management plan and get approval from relevant stakeholders

Add more resources to recover the schedule without making changes to the baseline.

Issue a change order to the change control board (CCB) and rebaseline the schedule.

Negotiate with the project sponsor immediately and establish a new project charter.

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261. A project manager finds out that the required project status reports have not been filled out by most team members. These status reports are urgently needed to compile a comprehensive status report for the project sponsor.

What should the project manager do to address this situation?

Reprimand the team members who did not fill out the status reports.

Justify the team members' behavior to the project sponsor.

Quickly put together a report that will satisfy the project sponsor.

Discuss the issue with the team members at fault.

262. A project is successfully delivering its product outcomes, and the customer satisfaction rating is high. However, during an internal audit, it is discovered that certain essential process documents and approvals are missing, and the project is evaluated as being noncompliant.

What should the project manager do next?

Review the latest project management standards with the project management office (PMO) and make changes to the quality management plan.

Perform quality assurance to review the processes against the quality management plan and identify gaps.

Review and update the project document repository with the missing documents and approvals.

Change the quality management processes to align with the project objective.

263. Due to a recent company merger, a project manager from company B has been assigned to a team that is comprised of team members from company A. At the start of the project, conflicts arise due to a lack of clarity on processes and the project manager's relationship with company B.

What should the project manager do to resolve this conflict?

Avoid the conflict as the customer feels comfortable with using processes from company

Review the historical information and make the decision based on the return on investment (ROI).

Ask the team to use company B's processes since they are more familiar with these processes.

Work with the team to analyze which processes are suitable to use and define them in the ground rules.

264. A project manager is managing a very important business transformation project. The goal of the project is to extend a desktop application with a mobile application module.

The marketing department believes that a main competitor is working on a similar product.

Which delivery approach should the project manager use for this project?

Traditional delivery, to ensure high quality and that the product meets market demands

Extreme Programming (XP) delivery, to mitigate the high risk related to a new product

Iterative delivery, to ensure that user feedback is incorporated into the second iteration

Incremental delivery, to ensure that mobile capability is released fast to the users

265. A company has assigned a project manager to the initial task of determining the resources required for a new project.

What should the project manager consult?

Company's historical organizational project artifacts

Company's project responsibility assignment matrix (RAM)

Company's resource management plan

Company's resource calendars

266. A product owner is invited to a sprint review meeting. At the end of the review, the product owner says that the increment is ready to be delivered to the customer.

What conclusion should the project manager come to with regard to the product owner's statement?

The product owner does not have visibility into what the team has done in the product increment.

The product owner trusts the team and is marking the product as complete.

The product owner has evaluated the product against the definition of done (DoD).

The product owner will release the product to customers without showing them a demo.

267. DRAG DROP

Match the project situation on the left to the meeting on the right where the situation could occur.

268. A project manager's new employer decided to use an agile delivery approach to implement a new accounting system. The chief financial officer (CFO), who is also the project sponsor, is committed to a new way of working but does not have experience as a product owner. The project manager's background includes a couple of years’ experience as an agile practitioner working as a scrum master.

What should the project manager do at the start of the project?

Collaborate with the development team to help the project sponsor acquire the relevant skills.

Assume the product owner role until the project sponsor is ready to take over the product owner role.

Delay the build of the system until the project sponsor is ready to take over the product owner role.

Work with and assist the project sponsor in building and prioritizing the product backlog.

269. During project execution, a conflict occurs between the project manager and one of the team members at every project team meeting. The ongoing conflict is preventing tasks and deliverables from being completed. The project manager contemplates changing their leadership style

What should the project manager do?

Review the set of responsibilities with the team member

Avoid the team member to prevent further conflicts

Escalate the situation to the project sponsor

Review the personnel skill documents

270. A project manager just finished a meeting to identify the main stakeholders of the project .

What should the project manager do next?

Monitor all stakeholders.

Keep all stakeholders informed.

Analyze the stakeholders.

Engage the stakeholders.

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271. During the execution of a financial project, a project manager met with the project team weekly to evaluate the project's progress. However, the sponsor requests that project performance be checked daily. The key team members disagree with this requirement and argue that they do not have enough time to go to daily meetings because they are at an executive level.

What should the project manager do first?

Negotiate with the key team members to send a daily report and let the sponsor know that the project cost will increase. ty

Recommend to the sponsor that performance of the project be reviewed once per week.

Review the communications management plan and submit a change request if required.

Evaluate the capacity of each team member to attend daily meetings in person or virtually and reduce the time of each meeting.

272. A project manager is leading an agile team. The daily standups and iteration meetings are currently facilitated by the product owner. A team member contacts the project manager and mentions that they are looking to improve their facilitation skills.

How should the project manager respond to this request?

Ask the team member to review the lessons learned on facilitation from previous projects.

Suggest that the team member facilitate an upcoming iteration and review the outcomes in the iteration retrospective.

Engage their functional manager to determine if there is alignment to their development plan before agreeing.

Add new elements to the project backlog to account for the training needs of the team member.

273. There is frequent conflict between two project team members working on a project. This has caused a negative impact on the project.

How should the project manager handle this situation?

Counsel both team members and caution them with a final warning.

Escalate the issue to the human resources (HR) manager before a larger problem develops.

Help cultivate self-awareness between the two team members through emotional intelligence (El).

Relocate the two project team members into different project teams.

274. To estimate the costs of a new project that is similar to a project that was implemented last year, the project manager meets with a group of experts from the previous project. The group uses a three-point estimating technique. The project manager submits the estimated budget to the project sponsor for approval. The project sponsor, who is new to the company, is concerned because the budget exceeded their expectations

What should the project manager do?

Review the organizational process assessment to determine if a contingency reserve was considered in the budget estimate

Review the historical information and lessons learned from last year’s project to justify the new budget estimate

Change the budgeting technique to a more accurate, bottom-up cost estimation.

Use soft skills to convince the project sponsor to approve the new budget estimate

275. A project manager has received an updated earned value analysis report.

The following are the key findings from the report

• Budget at completion = USS1 million

• Earned value = US$0 7 million

• Actual cost = US$0 75 million

• Cost performance index = 0 933

Based on this information, what should the project manager conclude about project performance'?

The project will be completed exactly as planned

The project will be easier to complete than planned

The project will be difficult to complete as planned.

The project will not be completed as planned

276. In a newly formed project team one experienced team member is overwhelmed by the complexity of the tasks and is not happy with the project team .

What should the project manager do?

Ask the team member to enter this potential schedule delay in the risk register.

Explain that the tasks are unavoidable and ask the team member to find a solution to overcome the challenges

Actively listen to the team member and identify ways to support their needs in completing the tasks.

Set up team-building activities with the project team members to reduce tension

277. A customer wants to launch a new product in the market and an agile team is set up to work on this project for 9 months After 1 month the customer feels that it would be better to release the product 2 months earlier than the planned date. The task is now assigned to the most talented resource in the organization to this project tor an early finish.

Which risk management strategy has been adopted in this scenario?

Shared

Accepted

Enhanced

Exploited

278. UESTION NO: 519

An important email from a project sponsor states that a backlog item should be immediately prioritized .

What should the project manager do with many tasks still open on the Kanban board?

Decompose the item immediately and begin work.

Discuss the impact of starting the item with the team.

Finish the small tasks in progress before decomposing the item.

Communicate the impact with the project sponsor.

279. A project manager invites the company CEO, sponsor, team members, and an external client representative to a meeting to review the project management plan. The project manager starts to present the budget but the CEO suddenly asks to end the meeting

What should the project manager have done to avoid this situation?

Reviewed the communications management plan before inviting an external client representative to the meeting

Reviewed the cost management plan with internal participants and CEO prior to inviting an external client representative to the meeting

Performed a root cause analysis with the external client representative and documented the findings in the lessons learned register

Sent the presentation slides to internal participants first and then to the external client representative prior to the meeting

280. A project manager was recently assigned to a project that is in the execution phase and is experiencing roadblocks. During a review of the processes and procedures, the project manager notices similarities to a previous project that experienced similar roadblocks. The project manager reviews the task schedule and finds that certain tasks are well behind expectations. In speaking with the project team, the project manager confirms that the team is following the processes exactly.

What should the project manager do?

Update the schedule to account for the unexpected delays in the project tasks.

Review the resources allocated to the project and change accordingly.

Review and amend the processes to ensure only value-adding activities are present.

Update the variation register to account for the extended project time.

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281. DRAG DROP

An agile team is geographically separated across multiple continents, and the project manager of identifying the tools to manage the communication among the virtual teams.

Drag the appropriate tool on the left to each project task on the right

282. A key challenge that a project manager is facing is the lack of discipline by various team members and their inability to harness energy to achieve the project objectives .

What should the project manager do to overcome this challenge?

Meet with each team member separately and apply an appropriate approach with each one.

Approach the project sponsor and request help in discussing the project deliverables with team members.

Explain to the team that the project manager is ultimately responsible for the delivery.

Assign multiple managers to the various teams and delegate all of the tasks to them.

283. An agile project team is building a new product. The stakeholders require ongoing illustration of project business value.

How should the project manager proceed?

Prepare performance value reports for the business on an ongoing basis.

Include demonstrations of the built portion of the product at the end of every sprint.

Prepare a project report for the stakeholders and distribute it weekly.

Confirm the minimum viable product (MVP) and demonstrate it to the business when it is ready.

284. A project team is implementing a hosted system for a third party. Just before going live, the customer asks the project team to include additional functionality. The project team identified risks to the delivery date and informed the project manager that some of the requested functions are in conflict with the agreed scope.

What should the project manager do?

Discuss with the team, estimate the effort, and raise a change request.

Discuss with the customer the risks identified and team's concerns.

Ask the team to deliver the functionality on the agreed go-live date.

Ask the customer to go live and add the new functionality in the backlog.

285. During the execution of a construction project, the project sponsor asks to make changes to the floor plan by adding a minimal storage room. The sponsor insists on making this last-minute change, but they would like to avoid delays to the project.

Which document should the project manager refer to first?

Change management plan

Schedule management plan

Scope management plan

Cost management plan

286. A team member has encountered a technical issue similar to the one faced in a successfully closed project However, the team member did not know about the previous project arte would like to resolve the issue on their own

What should the project manager do?

Improve the risk management strategy and risk monitoring

Reach out to the project manager of the previous project for assistance

Allow the team member to work through the issue as a training opportunity

Share the lessons learned from the previous protect with the team member

287. A project management office (PMO) has been trying to implement an adaptive approach for the project management framework. The project manager has been asked to use adaptive tools in the next project. Awareness of adaptive tools is very low in the company, and many stakeholders are concerned about moving to a hybrid approach.

What should the project manager do?

Recommend to the PMO that it is not the right time to start implementing new tools for projects.

Include the use of tools and monitoring of their benefits in regular status reports and the communications management plan.

Prepare a change request and seek approval from the steering committee regarding the new project framework.

Bring in a third-party company to develop and implement a hybrid framework for this specific project.

288. A medium-sized company has been exploring new marketing tactics with regard to launching a new product. New product creation is no small task. In the end, it was too big of an expenditure for the company to undertake.

What should the project manager do in the future when working on new product projects?

Make use of kanban boards so all stakeholders have a clear view of the project and provide their help accordingly.

Increase the contingency reserve and prepare the team for applying fast-failing techniques when the estimates veer from the initial plan.

Adopt a chain management approach, developing products based on the same platform and infrastructure.

Train the team to first find the minimum viable product (MVP) that will deliver value to the customer.

289. DRAG DROP

Drag the items on left side to the matching term within the correct project.

290. A new agile team is having trouble completing tasks. There are many disputes occurring in the team .

What should the agile leader do in this situation?

Escalate the issue to the team's manager.

Remove some of the team members.

Review the roles and responsibilities document.

Develop working agreements with the team.

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291. A project leader is assigned to a new project and is asked to assemble an effective five-member agile team.

If the project leader has no restrictions, which team should they choose?

A team whose members work independently and are the best subject matter experts (SMES)

A team whose members have more general aptitudes but like to work individually

A team whose members have different skill sets and are spread out geographically

A team whose members have more general aptitudes and can collaborate on different tasks

292. An organization is transitioning to agile. The project manager is discussing how to manage risks with the development team in light of the transition for a particular project.

The team estimates the risk level as low.

What should the project manager do?

Capture all the backlog entries assessed by the development team to have evidence that risk management has been completed

Create a risk register to identify, capture, review, and manage risks using a risk management process.

Trust the development team's risk estimation and inform the project sponsor that the risks will be evaluated at a later time.

Create a risk register and include a single generic risk, set the level to low, and then close the risk at the end of the project.

293. A company's CEO has just returned from a conference on the use of artificial intelligence (Al) and would like the project manager to implement this technology in the organization.

What should the project manager do first?

Start developing a business case.

Start a strengths, weaknesses, opportunities and threats (SWOT).

Engage stakeholders and allocate resources

Gather requirements from stakeholders

294. A project manager is managing a technical project that requires intensive documentation as part of the key deliverables. Ina project review meeting, a key stakeholder reports that the latest documentation provided by the project manager includes a reference to unrelated products.

What should the project manager do?

Ask the project management office (PMO) to support and review all deliverables.

Log the issue in the risk register and the issue log.

Assign a technical writer to the project.

Develop a standard for document quality control.

295. A project manager is assigned to a time-bound internal project on quality improvement During project execution the project manager observes that a specific team member is being isolated by other team members

Which three actions should the project manager take? (Choose three)

Allow team members to resolve personal issues without involving the project manager

Arrange and conduct team-building sessions to improve team effectiveness

Obtain feedback from the isolated team member to understand the situation

Get feedback from other team members to understand what led to this situation

Identify the isolated team member as a risk and document the situation in the risk register.

296. A project needs to purchase a specific piece of equipment, as stated in the project documents and approved by the project sponsor. The procurement division is questioning the need to buy the specific brand of equipment and has suggested buying a cheaper alternative instead.

What should the project manager have done earlier in the project to ensure the purchase of the specific equipment?

Communicated the project charter to the procurement division

Included a procurement division member on the project team

Reminded the project sponsor about the procurement division's reputation

Communicated the project management plan to the procurement division

297. A project manager has heard about the large volume of emails the team receives each day which prevents them from doing project work. One team member has stated that they would like to be able to access project-related information when needed

To what type of communication is the team member referring?

Mass communication

Push communication

Pull communication

Interactive communication

298. A project manager is managing a project which is approaching the end of the execution phase. A high-level stakeholder informs the project manager that a very important requirement was not included in the scope of the project, and that without that requirement the project will deliver no value.

What is the first thing the project manager should do"?

Include the requirement into the project and schedule it as soon as possible

Inform the project sponsor about the situation and request assistance

Evaluate the impact that the inclusion of this new requirement will have on project performance

Inform the stakeholder that it is impossible to add new requirements to an approved project scope

299. During the implementation phase of a construction project, a key supplier went bankrupt and cannot supply the contracted material. This issue could affect the project schedule.

What should the project manager do first?

Update the issue log and act to minimize the impact

Update the schedule to include the delay

Add the risk and the delay to the risk register

Escalate to the management team for delay approval

300. An agile project is in its sixth iteration out of 10 After the iteration review, the team receives feedback from the stakeholders that could result in a change in the product.

What two actions should the project manager take? (Choose two)

Ask the stakeholders about the priority of this change

Ask the product owner to review the product backlog

Ask the team members to analyze the impact of this change

Ask the sponsor to approve the change request

Ask the team members to include the change in the next iteration

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301. In the planning phase, a project manager receives identified risks from the sponsors and subject matter experts (SMEs) and wants to develop a risk response strategy for them.

What should the project manager do first?

Perform a risk reserve analysis.

Assign allocated budget to cover key risks.

Agree on the criteria to prioritize risks.

Assign a risk responsibility to each team member.

302. A team member is always late to work. The project manager is concerned that this may affect the motivation of other team members. The project manager tells the new team member to align with the team's principles and arrive on time

What kind of conflict resolution did the project manager apply in this situation?

Smooth/accommodate

Compromise/reconcile

Collaborate/problem solve

Force/direct

303. A project manager is assigned to a global project where, during the planning process, team members from different regions are not agreeing to collaborate with each other.

What should the project manager do?

Review lessons learned from previous projects that used the same team

Review the organizational culture, structure, and governance

Coordinate a meeting to understand the situation and resolve any conflicts.

Coordinate a meeting with regional managers to ask for support

304. A marketing team is developing ideas in order to revamp an existing product. The marketing executive reaches out to the project manager to make sure that necessary measures are in place for a successful launch

On what should the project manager focus?

Ensuring that the team is also focused on the overall change management plan

Determining and aligning performance indicators that will help in assessing successful delivery

Planning for regular project updates to cover the status of critical deliverables

Ensuring that the scope management plan is in place to cover all related objectives

305. A project manager is leading a project that is in an advanced stage. All high-level risks identified in the risk management plan have been resolved or are no longer a risk for the project. Only low-level risks remain

What should the project manager do now?

Reduce the priority of project risks as all remaining risks are low-level

Notify stakeholders that all high-level risks have been resolved

Reevaluate identified risks and update the risk register

Reclassify low-level risks as high-level risks

306. A project manager at a company is considering a high-performing junior member of the organization to be the new project manager for a current project .

What should the project manager do to prepare for a recommendation to senior management?

Compile key highlights featuring the team member from the meeting minutes.

Ask the team member to write a short biography listing their qualifications

Gather project artifacts that demonstrate the team member's high performance

Calculate the health of the projects on which the team member has worked

307. The project manager of a hybrid project learns that a stakeholder has approached a team member directly to request a change This change will impact the project m a significant way.

The project manager should ten the stakeholder that the correct procedure tor new requirements is to provide a request directly to whom?

Product owner

Change control board (CCB)

Project sponsor

Project manager

308. A project manager has been appointed to a multimillion-dollar project. The project is considered to be high risk since no similar projects have been undertaken before and there is no historical data Some external stakeholders are reluctant to provide support

What approach should the project manager take?

Examine the plans, processes, policies, and knowledge that are specific to the organization undertaking the project

Establish dialogue with stakeholders on the project constraints, assumptions, and critical inputs

Convince senior management to close the project since the project lacks sponsorship and is considered to be high risk.

Host a project team meeting, then update the risk register and the project management plan

309. A project scope was developed with numerous assumptions. During the execution phase, the assumptions changed, which has jeopardized the planned business value of the project.

What should the project manager do next?

Update the assumptions log and change log, and implement the change control process.

Report on the changed assumptions to the project sponsor and seek support to prioritize the change requests.

Inform the client that the project cannot meet the project timeline and additional costs will be incurred.

Deliver what was planned in the project management document according to the specifications.

310. A project manager realizes that the team members are new to the hybrid approach and do not value standup meetings. Team members often arrive late. Digress into solutioning. or skip the meetings altogether.

How should the project manager improve this situation with the project team?

Engage the project team In implementing and Improving key aspects of the standup meetings.

Ask the product owner to remove team members who do not comply with standup meeting rules.

Send a daily retrospective report to all team members instead of holding standup meetings.

Include a daily brainstorming session In the standup meetings to resolve pending Issues.

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311. A project manager resigned from a recently approved project. A new project manager has been assigned to the project and needs to determine the delegated authority .

What should the new project manager do next?

Refer to the project charter

Review the project resource matrix

Assess the stakeholder register

Update the communications management plan

312. A project manager is leading the first agile project for the organization. During the kick-off meeting, the project manager notices that the team does not have the same understanding about agile approaches. The project manager is concerned about the impact of that confusion.

What should the project manager do to address this situation?

Evaluate the possibility of managing this project using a predictive approach.

Submit a change request for a new team that has agile experience.

Mentor the team to explain agile principles and create a shared understanding.

Hire a functional manager who is familiar with agile methodologies.

313. A project is about to close and the project manager is p Set up a meeting to perform a root cause analy reparing a draft of the project closure report. The project sponsor has approached the project manager to stay on longer to ensure the benefits in the charter are tracked as completed However, some of the benefits will not be realized until 1year after project implementation.

What should the project manager do?

Explain to the project sponsor that the project manager is only accountable for managing the project scope budget quality and schedule

Document who will be tracking benefits realization what will be tracked and when it will be tracked in the project closure report

Explain to the project sponsor that they are accountable for tracking benefits realization after project completion

Discuss extending the project manager's allocation to the project until all benefits are realized with the project management office (PMO)

314. A project manager is performing earned value management (EVM) for a cross-country pipeline project. The project manager has determined the ratio of earned value (EV) to actual cost (AC) for the project and has found the calculated result to be 0.9024.

What does this value mean for the project?

The project has started exceeding the planned cost.

The project is earning less value an was planned.

The project has earned more value than planned.

The project is close to exceeding the planned cost.

315. A predictive project team come across a scenario where they need to use some agile tools and methods. However, they did not feel this was appropriate since their organizational project management processes did not mention this.

What should the project manager do in this scenario?

Ensure the project team follows the organizational project management processes.

Create a change request to include the agile methods and proceed to implementation,

Work with the team to determine appropriate project methods and practices and implement them.

Prepare a summary and escalate this issue to the project's change control board (CCB),

316. A project manager receives feedback from the customer's leadership team regarding their annoyance about the frequency of email updates .

What should the project manager have done first to prevent this?

Understood the customer's company culture

Updated the communications management plan

Analyzed customer interest and engagement

Scheduled weekly update meetings

317. During a project planning phase, the project manager realizes that project performance win be measured based on budget deviation and revenue, but without consideration for the overall project schedule.

What should the project manager do?

Review and update the project schedule according to performance

Review the schedule baseline and consider adopting a schedule performance indicator

Develop a lime. cost, and scope tracking method exclusively for this project.

Adopt a formal change management process for the project

318. A project manager determines that a critical path activity is going to be delayed. The team proposes a fallback plan that could get the project back on track; however, the plan would require an additional cost to an already tight budget.

What should the project manager do?

Use the existing budget for executing the fallback plan and update the baseline.

Add additional resources to the project to fast track certain activities and reduce delays.

Evaluate the fallback plan proposed by the team and submit a change request, if required.

Communicate the delay to stakeholders and maintain the existing budget baseline.

319. While monitoring a project at a work site, the project manager notices that the site team’s work breaks have increased by a few minutes every week .

How should the project manager approach this?

Reduce payment to the workers due to their extended breaks.

Issue a formal written warning to all hourly workers for their break tardiness.

Have a meeting with the team to discuss the issue and propose solutions.

Dismiss some of the workers for failing to adhere to the break policy.

320. An agile team has started a new project. When should the project manager organize their first team retrospective?

When the team completes a release of a monumental increment

When the team reaches a major milestone

When more than a few weeks have passed

When the work is progressing well through the team

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321. After 1 year Into the life cycle of an ongoing residential project, an announcement was received from the municipality regarding a new regulation that will greatly impact the project's schedule and budget .

What should the project manager do next?

Perform a qualitative risk analysis and update the risk register.

Submit a change request through the Integrated change control process.

Update the issue log and discuss It in the next steering committee meeting.

Estimate the associated costs and increase the project budget accordingly.

322. A project manager is assigned to an agile project that has an aggressive time line and a fixed budget. Currently, the majority of the items are in the backlog and only a few are in process or completed.

What should the project manager do?

Prioritize which backlog activities should be kept.

Work on the backlog activities with fewer story points.

Ask for more resources to clear the backlog activities.

Assign an owner for each backlog activity and track progress.

323. A team has different ideas on how to address a feature of a product under construction and; although the sprint began two days ago, they have still not reached a consensus .

What should the project manager do?

Ask the product owner, who is the key stakeholder, to choose among the different ideas.

Propose ideas to the group, ask everyone to vote, and then choose the most popular idea

Schedule a session to give everyone the chance to express their opinions about each idea, then vote and decide.

Offer an opinion about the pros and cons of each idea and try to reach a consensus in a facilitated meeting

324. During a status review meeting a team member raises concerns about tasks that are not being completed due to an underperforming resource on the team .

What should the project manager do first?

Ask the team to solve the issue internally and review the underperforming resource's situation

Meet with the team member privately to discuss the problem and work together to find a solution

Contact the functional manager and request to replace the team member with a better resource

Discuss various options to improve the team member's performance with their functional managers

325. DRAG DROP

The first task a project manager needs to complete on a new project is improving stakeholder engagement .

How should the project manager complete the power/interest grid based on the following scenario:

•. The marketing director is the key stakeholder. as the project will create a new product for the company.

•. The finance director is providing funding and does not have much time to follow the tracking of the project.

•. The sales representatives assigned to the team provided some negative feedback on the requirements

•. The human resources (HR) intern assigned to the team was satisfied with the new product interlace.

326. A project manager is managing the scope of the project and creating a work breakdown structure (WBS) with the team members .

How should the project manager organize the WBS?

Cost oriented

Deliverable oriented

Customer oriented

Team oriented

327. A project manager is planning a project with multiple work packages. Each work package has its own defined scope, but funding will be at the project level.

How should the project manager determine if the allocated resource budget is sufficient to cover the resource costs of the project?

Divide the allocated budget by the number of work packages and verify that each work package can be completed within the allocated budget.

Estimate the costs at the work package level and add those costs to calculate the total cost of the project and compare it to the allocated budget.

Create a budget burndown and a scope burnup and then verify that the project scope is completed before the allocated budget is depleted.

Fund each work package in the order of its importance and shift any remaining scope from nonfunded work packages to funded work packages.

328. A project manager is working on a software development project. A team member complains that since the project tasks are very simple, there is no reason to perform quality control. The project manager understands that removing the quality management plan from the project will also help to save money, which is important to the customer

What should the project manager do?

Register starting the project without a quality management plan as a risk, and allocate the budget savings to the management reserve

Develop the quality management plan, as quality is as equally important as cost and schedule management.

Get confirmation from management that the team member has enough experience to build software without quality control

Ask the customer to order an external quality audit after accepting the project deliverable, and decrease the budget of the project

329. A project manager is a part of the project management office (PMO) and Is tasked with finding a reputable vendor to provide on-site support for their project. The project sponsor stresses the urgency of the need and suggests using a vendor they know to provide the support.

What should the project manager do given the urgency?

Consult preferred vendors from the company.

Perform research on experienced vendors in the market.

Source vendors with extensive experience.

Follow the company's standard vendor selection criteria process,

330. A large company is transitioning its projects to an agile approach After the transition executive management requests the information that was previously available in old reports and dashboards Many of the old reports and dashboards are no longer relevant after the shift to agile practices.

What should the project manager do in this situation?

Explain to the management team that reporting and management dashboards are not effective agile practices

Ask the management team to review the endorsed agile concepts to prove that the old information s not relevant

Help the management team understand how the change to an agile approach impacts the relevance of certain reports and key performance indicators (KPls)

Remind the management team that an agile approach empowers teams to be self-directed and therefore there is no need for reporting

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331. A senior project manager is working for a company that is not yet making a profit. However, the company has many innovative projects in development. Most of the project time lines have slipped, and the staff is overwhelmed.

What should the project manager do to help the company meet their financial objectives?

Prioritize the projects, giving higher priority to projects that will increase profit.

Make sure the project is fast tracked so that slipped time lines are recovered.

Request that upper management hire additional staff to support the projects.

Ensure that all of the projects are of high quality and are delivered on time.

332. A key project team member has exhibited high interest in a project. The input from this person has been very useful, and the project is steadily progressing. Suddenly, this individual's participation decreases, and activities that they were responsible for are not being completed within the planned period.

What should the project manager do?

Reallocate tasks for the team member of concern so that work is handled by another team member.

Schedule a meeting to discuss recent observations with the team member.

Organize a team-building session with all of the team members.

Consult the resource allocation matrix to see if the team member is still required for the project.

333. A verbal announcement is made that the new team member joining the Scrum team has limited mobility. The scrum master is aware that some team members are unsure how the dynamics of the team will change

What should the scrum master do?

Create a stakeholder engagement plan

Design a communications management plan

Update the team charter accordingly.

Set up a meeting to discuss accommodations the team will have to make

334. In a software development project, the product owner and development team agree on a sprint backlog. The highest priority in the backlog is to build a payment module. The team worked on the module during the first half of the sprint, but now two developers want to spend the rest of the sprint focusing on refactoring another feature that might create issues in the future.

What should the project manager do?

Let the developers focus on the refactoring work and discuss it in the retrospective

Restate to the developers the importance of focusing and meeting the sprint goal.

Praise the developers for their proactivity and focus on quality.

Escalate the issue to the developers’ functional managers

335. A project manager is instructed by the project sponsor to draft the project charter. The project sponsor asks the project manager to involve a particular stakeholder m order to provide necessary resources However, the stakeholder is refusing to get involved because the stakeholder thinks mat there is no benefit m using the project deliverable

What should the project manager do to resolve this?

Meet with the stakeholder to discuss the impact of the deliverable

Consider the stakeholder as a risk and evaluate possible solutions with the project team

Improve communication with the stakeholder to obtain their assistance in the future

Escalate to the project sponsor due to the political nature of the issue

336. Due to unforeseen circumstances, a contractor was unable to mobilize the project team, which was necessary to conduct face-to-face meetings and discussions. Virtual meetings were subsequently put in place, but the local project team and end users now face a communication gap that is causing the team's low performance.

What should the project manager do?

Ask the contractor to solve this problem because this is a contractual obligation.

Terminate the contract and initiate a new one with a local contractor.

Implement key performance indicators (KPIs) and convince the contractor to engage the team.

Reassess continually to remove blockers for the team.

337. An agile leader notices that one team member consistently fails to complete the deliverables on time. The agile leader suspects that this team member does not have the proper training.

What should the agile leader do?

Reassign the task to another team member and require the team member to complete training

Use the retrospective meeting to remind the entire team that they must complete all deliverables in each sprint

Review the definition of done (DoD) with the team so that everyone understands what the team must deliver in this sprint.

Speak directly with the team member about improvements and commit to an agreed-upon time frame.

338. A learn member has a sudden emergency that may last for several days. There are no other team members who can cover their tasks and job duties .

What should the project manager do to address this concern?

Hold an emergency project team meeting to discuss the situation.

Ask the human resources (HR) manager for an external replacement.

Log the situation in the issue log.

Update the key stakeholders on the issue.

339. A project has a very tight delivery schedule. The project is approaching the delivery date, and the project sponsor often sends the project manager alerts to avoid any schedule slippage . The project team has performed at an acceptable level until new, but the project manager wants to ensure that team’s performance level is performance is maintained until the end.

What action should the project manager take to motivate the project team's performance?

Award certificates of appreciation to encourage the team

Inform the team about the delivery pressure from the project sponsor

Send a formal notice to team members instructing them to maintain performance

Hire a few temporary team members to help with the additional work.

340. In an agile project, the project manager notices that one team member rarely reports blockers during daily check-ins. Additionally, the team member is too shy to participate in team activities and prefers to provide status updates individually to the project manager.

How should the project manager rectify this situation?

Review team culture and the personality traits of the individual to address status update gaps.

Create a safe space for status updates and encourage the team to approach the project manager.

Review the team status updates more thoroughly to address the gaps.

Support team inclusion and change the format of status updates to email.

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341. An agile team is facing a challenge with the quality of its deliverables. Every time a feature is promoted to production, many defects arise, preventing the customers from properly using the solution.

What should the project manager do to avoid this situation in the future?

Create a team incentive program with prizes, allowing the team members to work overtime to find defects.

Reduce the release cycle and invest more time on stabilizing the current features instead of releasing new ones.

Hire a quality assurance specialist and integrate a second phase of testing into the current project life cycle.

Use the next retrospective to understand the root cause of the quality issues and have the team come up with an action plan.

342. A company is transitioning their projects to utilize hybrid project management approaches While putting together their project team, the project manager discovers the requirements from the customer are unclear and also realizes that the team members are lacking critical technical stalls needed for project success. However the customer will not accept any changes to the requirements

What should the project manager do to resolve this issue?

Submit a change request to adapt the objectives of the project to the current situation

Ask the scrum master to refine the user stones to improve the team members' understanding

Find and provide training to the project team members who do not have the required skills

Extend the duration of standup meetings to include skill transference from trained to untrained members

343. During the course of a project, a junior team member approaches the project manager for some direction and advice on risk mitigation.

How should the project manager respond?

Tell the junior team member that the information is available in lessons learned

Offer guidance and follow up with some developmental activity for the junior team member

Inform the junior team member that risk mitigation is not part of their work

Refer the junior team member to the senior team member who develops the risk mitigation strategy

344. The investment committee is the authority for the approval of funding required for a business improvement project. The investment committee approved funding to complete the preliminary feasibility study. The project is on an expedited schedule, and the project manager requires interim funding to continue with the preliminary feasibility

activities that must commence immediately.

How should the project manager get these funds approved?

Wait until the next investment committee meeting to submit the request and include the delay in the schedule due to work that could not start.

Continue with the preliminary activities and inform the investment committee at the next monthly meeting.

Exclude the preliminary scope from the full project scope and continue it as a new project that does not require investment committee approval.

Submit the request to the project director for interim approval and include this approval for discussion at the next investment committee meeting.

345. An experienced project manager is managing a multi-million dollar agile project. The project manager communicates the ground rules to the team but after 12 iterations, the project manager starts noticing that some team members are not following the ground rules.

What should the project manager do first to ensure team adherence to the ground rules?

Schedule a meeting with the project team to reinforce the ground rules.

Notify the project sponsor about this behavior and ask the sponsor to take disciplinary action

Contact human resources to request a written warning letter be sent to team members not following the ground rules.

Ask the functional manager to replace team members not following the ground rules

346. Important projects in the portfolio backlog need to be delivered Budget estimates are needed to prioritize the projects.

How should the project budgets be estimated'?

The project is decomposed into features and based on the feature value and the velocity of the team, the team provides the estimate

Budget estimates are provided based on the experience of the sponsor, product owner and team facilitator

The team facilitator uses historical data and arrives at an estimate based on the nature of the project.

The product owner obtains all project details and based on the team's experience and velocity provides a budget estimate

347. A project manager is managing a government project that targets the development of small businesses in remote towns. The project team is having difficulty conducting entrepreneurship training in some of the targeted towns because the local municipal governments will not authorize the training. As a result of the delay, project implementation is at risk.

What is a probable reason for this?

The project should have constructed training centers in the remote towns.

The project did not identify and engage the correct stakeholders.

The project should have representatives in all the remote towns.

The project did not fully engage the project sponsor.

348. A project manager for a factory construction project in a small town is evaluating the necessary actions to engage stakeholders. The local community is speculating the impact of the facility. There are rumors of job opportunities and environmental impacts which are listed on the project risk matrix

What should the project manager do with regard to community engagement in this situation''

Include the local union representative in the high-power, high-impact stakeholder group

Focus on the sideward stakeholders only and let the organization manage the community.

Build channels to extend communication efforts to the local community

Use the city administration to address communication with the community

349. A labor union contract negotiation is delaying the completion of a project to build a new manufacturing plant. Because the labor contract was due for renewal this year, the project manager documented the negotiation process as a risk to the project. The project was about to start the first phase of equipment installation at the plant when the negotiation began.

How should the project manager address the situation?

Meet with the project team to determine options for risk mitigation.

Log the issue and follow the planned actions in the risk response plan.

Acquire contract resources and submit a change request for the cost impact.

Escalate the issue to the steering committee to ask for mitigation support.

350. A large multi-year project requires highly skilled staff for successful deployment. The management team and the project sponsor have analyzed the resource requirements and agreed to have permanent staff hired for the project to avoid potential budget overrun However there is a risk of staff turnover during the course of the project, which may have an impact on the delivery

Which two actions should the project manager take to mitigate this risk? (Choose two)

Introduce a recognition program to motivate and reward resource performance

Enhance the competencies of the project team through training, mentoring and coaching.

Increase the trained staff to create back-up for resources

Meet with management to discuss dividing the project into smaller projects

Convince senior management to hire third-party staff

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351. HOTSPOT

A project is on its sixth iteration out of seven. Select the two points where the team is performing better than expected. (Choose two.)

352. A project manager has been moved to a new division and is in charge of an existing project in an unfamiliar domain.

When attempting to gain an understanding of the risks for this agile project what is the primary tool the project manager should employ?

Probability assessments

Collaborative discussions

Workshops for risk avoidance

Interview with the project champion

353. A newly formed team has become accustomed to agile practices. The project lead has noticed that while they are performing according to expectations, there is boredom with daily team practices among many of the team members.

What should the project lead do in this situation?

Challenge the team to find new ways to achieve higher levels of performance to improve the situation.

Speak with individual team members to determine what they would like to do to improve the situation in the team

Have the team inform senior management of the situation and ask for recommendations.

Allow the team to self-organize and have them analyze the situation in their retrospective session and self correct

354. A project manager is leading a project to modemize the information technology of a bank. The project manager needs to determine how the project stakeholders should communicate, and has discussed the various options with the project team.

What should the project manager do to communicate with the stakeholders?

Provide updates to the project sponsor to review and distribute to each stakeholder.

Use a single communication medium such as video teleconferencing to limit confusion.

Use a variety of communication methods that respect cultural, practical, and personal preferences.

Send frequent updates via email to each stakeholder because this is an information technology project.

355. An organization is producing a product using a hybrid approach with several phases. Some of the phases are planned to be executed in predictive and some in agile. During the agile phase, the project manager notices that the team members sometimes unknowingly work on the same task.

What should the project manager do?

Communicate the task assignments to the team members in a clear manner.

Verify that the product owner has made the task assignments clear.

Confirm that the agile coach has made the task assignments clear.

Verify that the team members have made the task assignments clear.

356. A supplier informs the project manager that producing the quantity of a key component for the project will require an additional month. The project manager has to meet an important milestone in a week.

What should the project manager do next?

Ask the vendor if the minimally sufficient materials can be produced in time to meet the deadline.

Perform market research to find out if there are other vendors that can produce similar kinds of materials.

Submit a change request to the change control board (CCB) asking to extend the deadline in order to reflect the late delivery.

Involve the legal department, as the vendor is breaching the contract by not delivering the full amount in time.

357. A company is conducting a digital transformation project that has a hard deadline.

The marketing team wants to combine this implementation with a new product, and the newly assigned project manager is not aware of all the dependencies.

Using a hybrid approach, what should the project manager do to ensure the dependencies are taken into consideration?

Implement a project newsletter so the different team members can be informed about the progress of each project.

Combine all of the small projects into one big project so the team can collaborate better as one big team.

Facilitate communication promoting a Scrum of Scrums so the different teams are aware of the dependencies and progress.

Make sure that each individual project schedule is aligned with the common deadlines.

358. During a project planning meeting, the customer is not sure how to build a brand new product and is worried about extra costs and work.

The customer is asking the project manager for guidance.

What should the project manager do?

Wait to start the project execution phase until all requirements and acceptance criteria are clear.

Ask the customer to include all of the requirements in the project charter to officially start the project planning phase.

Schedule a brainstorming session and select the top ten most important requirements.

In the planning meeting, focus on releasing a minimum viable product (MVP) quickly and getting feedback from the end users.

359. A project manager finds it challenging to comply with standardized processes for knowledge transfer. The project teams and stakeholders are scattered around field sites, the office, and remote locations. In addition, some team members have limited access to the electronically shared files.

How should the project manager manage this challenge?

Request changes in the processes since it is not suitable for the company environment.

Communicate a strong message to the team explaining the importance of knowledge transfer.

Study the environment and the available resources to determine which approach to use.

Send the intended information through email since it is the primary communication tool.

360. On a recently completed prefect a project manager noticed that some of the subcontractors approached the client directly with questions. These subcontractors had a previous direct reporting relationship with the client. The project manager is now in the initial stage of a new project with the same subcontractors and client.

How should the project manager set up communications?

Inform the client that all communications moving forward will go through the project manager

Ensure that the communications management plan covers contractual obligations

Consult the communications management plan from a recent project that has been closed

Update the communications management plan to allow the subcontractors to communicate directly with the client

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361. The sponsor approaches the project manager with new features they want added to the project. The project is 95% complete, but the sponsor insists that continued support for the project relies on the addition of the new features.

What should the project manager do?

Assess the impact of the features and refer it to the change control board (CCB).

Implement the new features after assessing the impact.

Reject the new features since it amounts to gold plating.

Add the new features to avoid losing the sponsor's support for the project.

362. Early in the execution phase, a project manager discovers that recent changes in enterprise environmental factors (EEFs) will severely reduce the implementation cost and shorten the project schedule .

How should the project manager address this situation?

Meet with the project team to decide how the remaining budget will be spent.

Keep the extra budget as management reserve until project closeout

Give the team extra time to finish tasks within the original timeline

Follow the project escalation policy and communications management plan

363. A project sponsor commonly asks the project manager to skip project retrospectives due to time constraints However the project manager persists in running this critical ceremony by reducing the time for preparation and for discussion

What are two issues that these actions by the project manager could cause? (Choose two)

A lot of discussions that yield no results or possibly too many results

A lack of direction and motivation for the team in the workshop

Lessons learned from other teams to not be considered

Time management plan for the retrospective workshop to not be updated

A focus on the negative and a disinterest in further improvements

364. A CEO of a general contracting company urgently asks the project manager to sign up two project team members to participate in a specific training course. Halfway through the training, both team members complain that the training is too difficult, above their experience level, and that the material does not align with their tasks.

What should the project manager have done to prevent this situation?

Communicated with the two team members that the purpose of the training is to provide material that might be useful to them in the future

Sent an immediate request to the human resources (HR) department to replace the current team members with higher skilled candidates

Observed and assessed the competencies and skills of the team members and analyzed the training material beforehand

Planned a training to follow the specific course to bring the two team members to the required experience level

365. A project manager has been assigned to a new digital product line, which the company hopes will boost their revenue. The product is complex and requires customer feedback to continually refine the product. The project is being handled by a cross-functional agile team.

What should the project manager do to ensure value is delivered quickly?

Plan the project to deliver value incrementally with regular releases.

Request a budget increase to pay the subject matter experts (SMEs) more overtime

Identify tasks that can run in parallel to deliver the project faster.

Ask the project sponsor to provide additional resources to fast track the project.

366. A company made several changes recently, which resulted in a positive change in the company culture. A project manager was just assigned to report to a new project supervisor whose leadership style is about getting things done quickly regardless of employee and operational impacts. Some employees are complaining about this.

What should the project manager do?

Clarify expectations by explaining the company culture with the supervisor.

Ask senior management to move the supervisor to a different project.

Revisit the company's organizational culture.

Instruct the employees to listen to the supervisor.

367. A project manager is in a learn meeting and the project team requires a decision to be made about a new suggested timeline due to an impact from a potential scope change.

What should the project manager do?

Make the decision on behalf of the organization

Review the stakeholder map along with the organizational chart and delegate the most senior person to make the decision

Schedule a project decision meeting with all stakeholders to discuss the decision.

Follow the stakeholder engagement plan

368. A key team member shared confidential information about another team member with management, a practice that is against ethical standards. During a team meeting, some of the team members requested that the key team member be removed from the team.

What should the project manager do next?

Contact the human resource (HR) department for a solution.

Speak with the key team member to clarify the situation.

Conduct a meeting with the team to deliberate on a decision.

Suspend the team member until further notice.

369. A new manufacturing line project is planned to be delivered in iterations tor the equipment installation phase. During one of the iterations the vendor communicates to the project manager that they will not be able to deliver some of the equipment at the agreed dates.

What should the project manager do next?

Replan the remaining iterations according to the new installation dates

Update the product backlog m order to address the delays

Review the procurement agreements to address the situation

Find another vendor who can fulfill the delivery dates

370. A project manager has been assigned with initiating a large project to deliver complex equipment Part of the project will be the result of a long research process, but once this is completed, the other part of the project must be incrementally delivered to the customer.

Which approach should the project manager choose for this project?

Agile

Waterfall

Hybrid

Predictive

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371. A project manager acquired information from the market that would reduce the business value being delivered by an ongoing protect Based on that information, the project manager believes the project should be stopped

How should the project manager handle the situation?

Remove the items no longer applicable from the backlog and present the backlog to the project team

Continue working on the defined scope and review the risk matrix

Have a discussion with the project sponsor and cancel the project

Have a discussion with the sponsor and recommend the project business value be reassessed

372. Which three of the following scenarios are impediments to which a scrum master should pay attention? (Choose three)

A team member talking about a user story that is not on the Scrum board

A team member talking about a user story that is on the Scrum board

A technology that blocks agile capabilities

A lack of team empowerment and an inability to self-organize

A review of the backlog at daily standup meetings

373. A project manager and a stakeholder have different opinions on the budget estimates for a project that is being initiated based on a new consumer privacy law .

What would be a reason for this difference in opinion?

The communications management plan was not used by all stakeholders.

Organizational assets were not available to back the rationale.

Relative estimation by the team resulted in two estimates.

The use of the Monte Carlo method can result in different estimations.

374. A project manager is part of a balanced matrix project organization. The project manager will receive all work performance updates directly from the new sourcing department head who has no time to spare to give the project manager the information.

What should the project manager do?

Request information directly from the sourcing department team members.

Present the situation to the manager of the sourcing department head.

Discuss the situation with the company project sponsor for advice.

Work out a resolution in consultation with the sourcing department head.

375. At the end of the last iteration, the customer rejects the deliverables since they did

not meet the customer's expectations .

What should the project manager have been done

to prevent this situation?

Involved the customer more in the planning process for the project, and ensured agreement on the proceedings.

Included all relevant criteria in the agreed upon definition of done (DoD), and crafted a shared product vision.

Provided the customer with the backlog and the specified user stories at the beginning of the iteration.

Developed the DoD in close cooperation with all stakeholders to ensure their expectations were included.

376. A project manager is appointed for the deployment of a new solution. The solution will be integrated into the environment by a third-party vendor This vendor just announced a delay in delivering a key component, which will impact the project schedule.

What should the project manager do?

Ask for expedited delivery of the component to mitigate the risk of schedule delays

Ensure that relevant stakeholders and expectations are identified and assess the component delay

Perform a detailed analysis of the release content for each component of the solution.

Propose a new design of the solution to replace the external component with an internal one

377. A new team member inquires about how much they need to learn about the organizational process assets (OPAs) residing on the company intranet. Another team member states they only need to know the basics. However, the project manager believes the team member should know everything regarding the OPAs.

What should the project manager do?

Create a training schedule for the new team member to follow over the next few weeks.

Escalate the inquiry to the team member's functional manager.

Clarify the relevance of reviewing the documentation on the intranet.

Ask a senior team member to help the new team member navigate through all the documentation.

378. A project team is using one of the visual management tools to identify dependencies. It was identified that domain knowledge from one team needs to be shared with another team to ensure the continuity of deliverables.

What should the project manager do?

Merge both teams into one team so the knowledge is commonly available.

Remove the dependency to eliminate the need for knowledge sharing.

Redistribute the team members so knowledge is available in both teams.

Request the respective teams to plan for knowledge-sharing sessions.

379. During the course of a project, the team develops negative group behaviors and becomes unmotivated and unproductive .

What should the project manager do to improve the project team's performance?

Define and analyze performance metrics

Escalate poor performance to functional managers

Update the stakeholder engagement plan

Conduct a root cause analysis session

380. In an agile project, the project owner has repeatedly called for ad hoc meetings with team members .

What should the project manager do?

Ask the team to focus only on the goal, not on ad hoc meetings.

Coach the project owner about the implications of unplanned meetings.

Discuss the issue with the project owner at the retrospective meeting.

Escalate the situation to management because it is affecting the team.

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381. A project manager is managing a large project. A stakeholder has just discovered a new risk that has not been identified in earlier stages.

What should the project manager do?

Communicate the risk to the steering committee and request a mitigation plan from senior management.

Perform a risk analysis directly with the stakeholder who raised the risk and update the risk register.

Confirm to the stakeholder that the risk register has been completed and validated by all stakeholders.

Add the risk to the risk register and reevaluate the register with help from the project team and stakeholders.

382. During the implementation phase of a project, a new regulation affects the project, and a critical status meeting discussing the scope changes is required. The project manager discovers that a key stakeholder cannot attend the scheduled meeting

What should the project manager do?

Call for a change control board (CCB) meeting, and inform the stakeholder about the outcome

Update the communications management plan and implement the change

Meet with the project sponsor to discuss how to address the situation.

Meet with the stakeholder prior to the meeting to obtain their opinion

383. A project manager for a building construction project is planning to go on vacation midway through the project execution phase .

What should the project manager do first to ensure the team is empowered and deadlines are met?

Allow the team to make decisions to stay on schedule.

Postpone the vacation to a different time.

Ask the project sponsor to make any necessary decisions.

Analyze the impacts and create a plan for team decision making

384. A leader from project B consistently reaches out to a team member in project A for assistance .

What should project A's project manager do?

Allow project B's leader to continue building relationships.

Talk with project B's leader to discuss possible impacts to both projects.

Tell project A's team member to ignore project B's leader.

Ensure project A's team member can finish the work committed to project

385. After the project charter's approval the project manager needs to work on detailed project requirements, constraints and assumptions with stakeholders However, not all of the stakeholders are immediately available for a meeting in the short term.

What should the project manager do in order to gather the information needed from stakeholders?

Email, call, or meet with each stakeholder separately to obtain their input

Conduct a meeting to build the project management plan with the stakeholders who are available

Escalate to the project sponsor that not all stakeholders are available for a meeting

Meet with the project management team to build the project management plan before consulting stakeholders

386. A project sponsor receives project information and updates in a timely manner, but the sponsor is concerned because key information is missing in the reports .

What should the project manager do?

Review the communication needs of key stakeholders.

Confirm that the project information is understood and feedback is received.

Determine communication methods, frequency, and level of detail.

Provide all project information to the stakeholder.

387. After a couple of iterations the project manager decides to present the product to a key stakeholder. The stakeholder's feedback is that the team missed the mark on many features

What should the project manager do to avoid this in the future?

Set up requirements-gathering sessions with all key stakeholders to evaluate the scope once again and reprioritize the backlog based on the sessions.

Schedule adequate sprint demos to gather early feedback from the stakeholders and adapt the plan accordingly

Incorporate design thinking practices into the project life cycle to better understand the product's personas and be more effective to match their needs.

Evaluate the team's skills to look for someone with experience in product design and assign that person the task of rebuilding the product interface

388. In the middle of the execution phase for a big project a new stakeholder who was unfamiliar with the project joined the board of directors and is influencing the decisions made in the project. This change is impacting the project's progress

What should the project manager do first?

Revise the project schedule

Present the project to the stakeholder

Inform the client about the change

Update the risk register with a new risk

389. A project manager is acting as a scrum master in a hybrid project and is dealing with a conflict between team members.

What strategy should be used to handle this conflict?

Sort conflicts into two groups: positive and negative

Place conflicts into categories: structural and interpersonal.

Place conflicts on a shared conflict list and ensure it is visible

Review conflicts during daily Scrum so they are handled in a timely manner

390. During an iteration of a project, a planned activity becomes more complex. The work should be delivered in the shortest time possible

What approach should be used in this situation?

The team facilitator gets support from external team members.

The team members bring in a specialist to help them

The product owner moves it to the product backlog.

The cross-functional team member work together to complete the activity

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391. A technology project is delivering new functionality on a new platform. Several team resources are starting to train their teams, but they are asking questions about the training that the project will provide.

What should the project manager's first action be?

Indicate that on the new technology is the functional manager's responsibility.

Review the project charter to determine if the training is in scope and, if not, put in a change request.

Consult with the organizational change management specialist as to what the training plan includes.

Document the skill requirements for the product to determine what training is needed.

392. One of the service providers on a complex project has been facing resource availability problems over the last six months. However, the service provider has assured the project manager that the deliverables will be on time.

How should the project manager address this situation?

Update the issue log.

Perform a qualitative risk analysis.

Perform a root cause analysis.

Implement a risk response plan.

393. During a network upgrade for a company, the client informs the project manager that a government representative notified the client about a separate project that will affect the network upgrade. Any change in the upgrade will impact the project's cost and schedule.

What should the project manager do first?

Perform an impact analysis with subject matter experts (SMEs).

Inform the government representative about the impact of the separate project.

Implement a change request to increase the budget and schedule.

Consult and update the risk register with the project stakeholders.

394. A project manager is leading a new agile project. The requirements for the first sprint have been defined and the work is about to start.

What should the project manager do next?

Assign the tasks to the resources based on their expertise.

Ensure that the priority of each task is clear to the team.

Ask the team to self-organize and manage the work assigned.

Tell the team which task to focus on at the next daily standup.

395. A project manager has been assigned a project to build a new solar farm that will provide clean energy to a new housing complex. The government has decided to reduce the tax on renewable energy products starting 1 January. The supplier has reached out and stated that the order placed for solar panels to be delivered on 20 December might be delayed until early January. On the other hand, the project will face similar constraints due to the December holidays.

What should the project manager do about this risk?

Update the risk register and take advantage of the opportunity.

Review the supplier's contract to understand the terms of sale.

Accept the risk and update the risk register.

Insist that the supplier deliver the goods on the agreed date.

396. A project manager is assigned to a technical research project. The project team has already been assigned, and the main subject matter expert (SME) sends the project manager a list of the technical skills required for the execution of this project.

What should the project manager do next?

Send the list to the project team and ask them to get training on the required skills.

Ask the functional manager to review the resource pool and recommend the right individuals to join the team.

Discuss the list with the project sponsor to confirm that the resources have the required skills.

Meet with the project team to understand their skills and identify potential gaps and training requirements.

397. Within a project, senior management is requesting project information so they can analyze the data to make project decisions .

What information should the project manager provide so that senior management can get a broader view of the project?

Risk register information

Higher-level activities completed

Milestones status report

Resource breakdown structure (RBS)

398. A senior business stakeholder with many years of experience is pressuring an agile team to deliver most of the promised functionality to the customer 18 months in the future as opposed to multiple, incremental deliveries over the course of the 18 months.

What should the project lead do next?

Schedule meetings with the customer to determine their ability to support multiple incremental deliveries

Work with the agile team to schedule the incremental deliveries to enable delivery of business value sooner to the customer.

Work with the stakeholder to understand what the concerns are while at the same time conveying the benefits of incremental deliveries

Provide details of the concern to the agile team and adjust their goals and release plans to conform to the stakeholder's request.

399. Two learn members are consistently having misunderstandings and find it difficult to work together .

How should the project manager handle this situation?

Remove one of the team members

Identify the issues between the team members and guide them toward a resolution

Warn the team members about their behavior

Train the team members on communication techniques and interpersonal behavior

400. A project manager is leading a product development project that requires high involvement from several stakeholders .

What should the project manager do to ensure this involvement?

Evaluate the engagement needs of stakeholders.

Distribute weekly status emails to stakeholders.

Engage the sponsor on the behavior of stakeholders.

Conduct weekly update meetings with stakeholders.

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401. A company has been following a predictive approach and always waits for the preceding phase to be completed before evaluating the quality of their products A new project manager with experience in hybrid approaches has been assigned to help increase the efficiency of the company's quality management process.

What should the new project manager do to address the process improvements?

Understand the context and interdependencies of the process from the team members and then define improvements

Continue with the process as is. and wait until the next phase to suggest any improvements

Discuss the process improvement with the project management office (PMO) lead to update the project delivery framework

Define a ground rule to comply with the quality standard and ask the team members to apply it.

402. A project has been running successfully for 2 months. At a regular project meeting, the team raises several potential obstacles to future progress. The obstacles include vendor delivery performance, technical performance of a subsystem, and conflict with another division of the organization.

What should the project manager do next?

Work with the team and others in the network to assess and prioritize the obstacles.

Engage with the external stakeholders and the other division of the organization to resolve the issues.

Escalate the obstacles to the project sponsor for assistance with resolution.

Determine a change response to identify and resolve the obstacles to move the project forward.

403. A project manager is assigned to a new project and is allocated with virtual team members. Later, two more members from a recently acquired company join as additional resources to the project team.

In order to ensure that there are no potential misunderstandings, what should the project manager do?

Send an email update to existing team members about the addition of the new team members.

Set up a weekly meeting with the new team members for a couple of months.

Request the transfer of the new members to another project, citing a risk of confusion.

Update and share the guideline document dealing with team communication.

404. A self-organizing team for a critical project is consistently delivering value according to their commitments. During a retrospective, the project manager observed that most of the team members were stressed due to over commitments.

What should the project manager do?

Help the team members by organizing regular stress-relieving and team- building sessions.

Request additional resources to continue delivering value while reducing team stress.

Support the team during the planning phase to only commit to what they are able to deliver.

Ask individual team members to plan staggered leave to avoid becoming stressed.

405. A project manager is assigned to a project that is in the execution phase that has different types of stakeholders. Some of the stakeholders are very interested in the project, whereas other do not show the same level of interest.

What should the project manager do to assure the project finishes correctly?

Look at the stakeholder assessment matrix to find stakeholders' interests and make updates if necessary.

Invite the most interested stakeholders to risk assessment sessions and assure the less interested stakeholders agree with the requirements.

Review the user person definitions to find the interests of the stakeholders and make updates if necessary.

Create a stakeholder assessment plan to manage stakeholder engagement and took at stakeholders' approvals.

406. A client comes to the company asking to copy a project that was executed 2 years ago in the same city, with the expectation that the new project will have the same cost and duration.

While finalizing the project management plan, the project manager realizes that the baseline costs are much higher than the original project.

What could the project manager have done to avoid this?

Verified applicable budget inputs related to this project

Assigned the same project resources to this project

Estimated a budget for the project's quality management

Determined a budget reserve for this project

407. A project manager is appointed for the deployment of a new solution. The solution will be integrated into the environment by a third-party vendor. This vendor just announced a delay in delivering a key component, which will impact the project schedule.

What should the project manager do?

Ensure that relevant stakeholders and expectations are identified and assess the component delay.

Perform a detailed analysis of the release content for each component of the solution.

Propose a new design of the solution to replace the external component with an internal one.

Ask for expedited delivery of the component to mitigate the risk of schedule delays.

408. At the end of a project with multiple suppliers, the project manager is reviewing the closing process and finds that an unexpected financial balance is remaining.

What will help the project manager understand why this has occurred?

Project audit

Lessons learned

Organizational process assets

Procurement audit

409. A project manager is consolidating information tor all the workstreams within a data center and IT service transition project To ensure the project delivers value quickly the project manager will assess a large number of consolidated project schedules

Which two actions should the project manager take with regard to schedule analysis? (Choose two)

Review with subject matter experts (SMEs) to ensure they have contributed to the schedule development

Evaluate the master schedule and perform fast tracking and task crashing

Look (or gaps in the different schedules to determine which major risks might evolve over time

Review the project schedules to ensure that all tasks end with milestones

Evaluate the schedules for interdependencies to establish the critical path

410. After a meeting with the customer, the project manager receives special recognition because the project is always on schedule Later that day, the project manager attends a regular project team meeting to follow up on the status of the deliverables.

What should the project manager do in the project team meeting?

Share the customer feedback with the project team

Follow the meeting agenda and make a list of the next deliverables

Document this feedback in the meeting minutes.

Start planning how to improve the dates of next deliverables

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411. A project is experiencing delays due to identified risks.

What should the project manager do to manage the project schedule?

Revise the project schedule and inform the stakeholders regarding any delays

Revise the project estimates and meet with the project team to discuss delays

Review the management reserve to identify any costs associated with the delays

Review the contingency reserve to identify any delays to the project

412. product development team has team members located in four different countries. A senior manager is assigned the task of recruiting a project manager to manage this project and the virtual team.

Which skill is required for a project manager to successfully manage this team?

Speaks several languages and has lived in different countries

Possesses strong interpersonal skills to drive high-performing virtual teams

Plans and controls every aspect of the team's deliverables to avoid surprises

Implements the organization’s standards and processes for the project

413. A team is entering into a forming stage after kickoff, with project objectives identified and team members assigned with roles and responsibilities. However, during the team meetings, a team member does not agree on project documents and makes comments that could affect the performance of other team members.

What should the project manager do?

Escalate the team member's disruptive behavior to their functional manager.

Collaborate with the team to arrive at team ground rules and publish the rules to the team.

Observe to ensure this typical forming stage behavior does not escalate beyond what is acceptable.

Request team members document their decisions independently and share with each other.

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