Real Salesforce Loyalty Management Exam Questions

Jonnie Karnath2023-07-24T07:15:01+00:00

The Salesforce Loyalty Management Accredited Professional Exam is designed to test an individual’s knowledge and skills in implementing and managing loyalty programs using Salesforce’s Loyalty Management solution. This exam is intended for professionals who have experience in customer relationship management, loyalty program management, and Salesforce administration. To prepare for the exam, individuals can use resources such as the Salesforce Loyalty Management Implementation Guide and Trailhead modules. Additionally, Certspots offers a range of Salesforce Loyalty Management Exam Questions to help individuals become familiar with the types of questions that may be asked. it’s important to thoroughly review the Salesforce Loyalty Management Exam Questions to ensure success on the Salesforce Loyalty Management Accredited Professional Exam.

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1. What three types of vouchers can be configured in Loyalty Management?

Promo Code

Discount Percentage

Fixed Value

Gift Card

Product or Service

2. A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.

The below products have been added to the system and are available under the product objects.

Chocolate cookies, linked with product category snacks

Green soda from beverage importer

Which two steps should an Administrator take to fulfill task with the least effort?

Add the partner in the lookup on the snack product

Choose ‘’Category’’ option and map the Chocolate cookies to the partner.

Add the partner in the Lookup on the Chocolate cookie product.

Choose ‘’Product” option and map the green soda to the partner

3. Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

Loyalty membership merge

Loyalty member profile

Loyalty member enrollment

Resetting tier points

4. Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.

What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

Contact, Account, and Opportunity

Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign

Voucher Definition, products, and Loyalty Member Tier

Contact Loyalty Program Member, and Loyalty Member Tier

5. Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.

Which fields are required to set up a partner?

Name, Partnership Start Data, Industry, Status, Billing Type

Name, Program, Program Partnership Category, Type, Billing Type

Name, Partnership Start Data, Billing Type, Status, Type

Name, Partnership Start Data, Industry, Status, Type

6. Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.

What is a prerequisite for using Loyalty APIs to fetch the member information?

Create custom objects in Loyalty

Create a Connected App in Platform

Create customer integration code

Create Data Processing jobs

7. In order to view the information pertaining to a member’s recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

Incorporate the ‘Member Summary Embedded Dashboard’ on the Contact record

Incorporate the Member Service Manager Home Dashboard on the Contact record

Incorporate the ‘Transaction Journals’ related list on the Contact record

Incorporate the ‘View Member Profile’ component on the Contact record

8. In which two scenarios should an Administrator use member engagement attributes?

Member is eligible for ‘Bonus days” if the member constantly speeds more than $500 each month for a year.

Member attends three trainings between March 1st and April 30th to get 200 bonus points.

Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.

Member enrolls in “welcome aboard” promotion for free surprise gift every quarter.

9. What three facts should the administrator consider when creating and managing member groups?

Groups are associate with tiers.

Accrual type transactions associated with a group can be canceled.

Qualifying points can’t be transferred to a group.

Vouchers can’t be issued to groups.

Promotions can’t offered to groups.

10. The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?

Rows do not have an analysis limit, only licenses do

Administrators can analyze up to 25 million rows

Administrators can analyze up to 1 million rows

Administrators can analyze up to 10 million rows

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11. Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.

Which two steps must a Consultant take in Loyalty Management to set up this promotion?

Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.

Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.

Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.

Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.

12. A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.

On which three Loyalty pages will customer support agents be able to adjust points?

Loyalty Program Member page

Loyalty Program Member Related List

Transaction Journal

Account page

Contact page

13. What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?

To enable the purchasing of products and take payment.

To create unified profile from multiple source of truth and build a golden record.

To be able to send personalized marketing emails in batches.

To offer promotions in real-time to customers.

14. Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?

Batch Management

Decision Table

Quick Actions

Data Processing Engine

15. Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member’s anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.

Which Kind of permission Set is required to enable the Data Processing Engine definitions?

CLAAnalytics Base Admin

Data Pipelines Base User

Rule Engine Designer

Loyalty Analytics admin

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