Salesforce Experience Cloud Consultant Dumps - Shortcut Key To Success

Salesforce Experience Cloud Consultant Dumps – Shortcut Key To Success

Jonnie Karnath2023-04-17T21:17:32+00:00

If you’re looking for a shortcut key to your success in the Experience Cloud Consultant Salesforce Certified Experience Cloud Consultant exam, Certspots provides up-to-date, accurate, and reliable Salesforce Experience Cloud Consultant dumps that have been carefully crafted to help you pass your exam on the first try. These Salesforce Experience Cloud Consultant dumps have been designed to cover all the topics and concepts that you’ll need to know to pass the Salesforce Experience Cloud Consultant exam. Plus, they’re updated regularly to ensure that they reflect any changes or updates to the exam. They’re available in different formats, including PDF and practice exam software, which allows you to practice and test your knowledge before the actual exam.

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1. Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.

How should an administrator accomplish this?

Create a page variation for EMEA, configure the Theme, and include a different Hero component.

Create a page variation for EMEA, configure the flexible page layout, and include a different Hero component.

Use the same page variation for EMEA and include multiple targeted HTML components.

Use the same page variation for EMEA, include multiple Hero components, and target each, component.

2. Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).

UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.

What are the two considerations for creating partner users and granting access? Choose 2 answers

Only business accounts can be created as partner users

Assign Partner Community license to partner users.

Assign Customer Community Plus license to partner users.

Only person accounts can be created as partner users.

3. What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?

Enable the Account as a Customer Account so all Contacts in that Account become Customer users.

Email the Contact a link to the Self-Registration page for the site.

Use Data Loader to add the Contact in Salesforce as a Customer user.

Enable the Contact in Salesforce as a Customer user.

4. Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event.

Where should BC look for potential Lightning Bolt solutions?

Salesforce AppExchange

Salesforce Accelerator Directory

Salesforce Accelerator Catalog

Salesforce Connect

5. Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.

Which user license should be recommended for CK's employees to access Experience Cloud sites?

Salesforce Authenticated Site

Salesforce Unlimited

Customer Community

Platform Portal

6. DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.

Which two feature are available for DR to implement a solution involving insurance agent persona? Choose 2 answers

Financial Services Community permission set license

Insurance Agent Portal Lightning template

Financial Services Lightning template

Insurance agent permission set license

7. Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.

What should UMS consider to help the situation?

Create a peer-to-peer forum using Self Service template.

Create a self service community using Customer Service template.

Create a smart queue router using Service Cloud template.

Create virtual support agents using Chat Bot template.

8. Ursa Major Solar is utilizing audience targeting for specific components in its portal.

Which two considerations regarding audience targeting are true? Calculator Choose 2 answers

You can’t assign audiences to the components in the template header and footer sections.

Available domains are created in the Administration workspace and associated with a community through a custom UR

You can’t assign record-based criteria to a component or branding set.

You can only have three audiences.

9. Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal.

Which setting should UMS enable in order for quest users to see the images?

“Enable Image Connect for guest users” in the Administration Workspace

“Let guest users view asset files and CMS content available to the community" in the Administration Workspace

“Allow guest users to self register” in the Administration Workspace

The "Jepson" theme in the Builder Workspace

10. The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.

Which two things happen automatically when the site manager enables automation? Choose 2 answers

Customer portal members gain the ability to provide badges to other members.

Inactive and active members are assigned default reputation points.

Chatter influence is removed from the Contribution section on the Profile page.

Default point system and set of reputation levels become available.

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11. Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK's clients want an easy and cost effective way to set up a site and gather their customers' communication preferences.

Mow should CK help compile these preferences?

Create a Lightning Bolt solution that already includes all the preferences.

Create a Lightning Bolt solution with a template and a login flow to gather the preferences.

Use the standard Preferences Chatbot to gather the preferences.

Build a Service Console to gather the preferences.

12. What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers

Create partner roles in the same branch in your Role Hierarchy.

Create partner roles in a separate branch in your Role Hierarchy.

Grant partner users access to the partner account using a Sharing Rule,

Reduce the number of roles to one to improve system performance.

13. Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.

How should NTO manage its accounts in its Partner Community?

Extend the Standard Role Hierarchy setting departments as child accounts.

Enable the External Account Hierarchy setting departments as child accounts.

Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

14. AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.

What should AW Computing do to accomplish this goal?

Give access to its internal orgs using Chatter groups

Open its Slack implementation to all customers

Create a site with the Customer Service template

Create a site with the Marketing Microsite template

15. Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.

What should an administrator do to capture information upfront on the Experience site?

Create a flow for customers to fill out before initiating Chat.

Enable Chat for only authenticated users and pass the user's information on hidden fields.

Deploy a unique chat per topic.

Create a pre-chat form to fill out before initiating Chat.

16. Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

Components in the template header and footer sections cannot be assigned to an audience.

Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.

Up to 2,000 audiences can be created.

Domain criteria are not available in sandbox or Developer Edition orgs.

Record Type criteria cannot be assigned to a component.

17. Universal Containers is implementing a Partner Community.

Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?

Community User Visibility

Chatter Group Member Visibility

Site User Visibility

Portal User Visibility

18. Ursa Major Solar would like the navigation menu in the customer portal to be vertical.

Which two options make this possible? Choose 2 answers

Edit the default navigation

Download an app from AppExchange

Fix the header’s Position.

Write custom code

19. DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.

OR's Management team has decided to remove all the spammers' posts and comments from the Experience Cloud site.

What should the Experience Cloud consultant recommend to remove them?

Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.

Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.

Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.

Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.

20. The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.

Which two settings need to be configured on the draft article before it is published? Choose 2 answers

Visible to Partner

Visible in Public Knowledge Base

Visible to Employee

Visible to Guest User

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21. Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.

What should UC do to accomplish this?

Create a custom theme to apply to all Experience sites.

Reference a shared Bootstrap CSS file in all of the sites.

Create a custom template to apply to all Experience sites.

Send the style guide to Experience managers to implement.

22. Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object.

How can CK give guest users access to a custom object?

Through guest user roles

Through guest user Sharing Sets

Through guest user organization-wide defaults (OWD)

Through guest user Sharing Rules

23. Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.

What should be done to help UC with user management?

Recommend partners share user credentials.

Delegate external user administration.

Implement a limit on new users and password resets.

Create a new user form that automatically triggers a process to create a user.

24. Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.

In what two ways can Salesforce PRM help DF accelerate channel sales? Choose 2 answers

By automating partner entitlement assignment in Channel sales teams

BY automating partner tiering in Channel sales hierarchy

By automating partner lead routing

By automating quoting with Salesforce CPQ

25. Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.

What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.

Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.

A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

26. Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to

showcase internal resources at the top for its employees, and would like self-help resources to be available for lagged-in customers. UMS wants to exclude employee resources from the layout of

the Home page when customers are logged in.

Which functionality should UMS utilize to showcase the Home page in different ways?

Case Feeds

Page Variations

Sharing Sets

Developer Console

27. Which step does the system administrator have to take to create a partner user?

Create a partner queue, and add users to it.

Select Enable Partner User from the Contact Detail page.

Assign the Gold Partner permission to the user.

Add the user to the All Partner Portal Users public group.

28. hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers

Assign a cloned standard site profile as the default for self-registration.

Use a restrictive default profile to begin with.

Create a separate profile for your self-service site and your partner portal.

Assign the standard site profile as the default for self-registration.

Use the same profile for your self-service site and your partner portal.

29. Universal Containers is implementing a customer community.

What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

OWD and Apex Sharing

Sharing Set

Case co-ownership using Super User access

Sharing Map and custom permission set

30. Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.

What should the administrator use to configure the chat functionality?

Experience Builder and Chatter

Service Console and Service Channel

Chat Agent Guided Setup Flow and Service Console

Service Channel and Chatter

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31. Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email.

What caused this issue?

The sender's email address was changed while it was pending verification.

The welcome emails were not enabled for the site.

The sender's email address was changed and not verified.

The roles were not enabled for the users.

32. Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.

Which tool should the system administrator use to troubleshoot the problem?

Salesforce Community Page Optimizer

Lightning Page Maximizer

Experience Cloud Performance Profiler

Cloud Network Optimization Bolt

33. Northern Trail Qutfitters implemented a chatbot on its Experience site.

Which three KPIs could be used to help understand the chatbot's impact on customer service? Choose 3 answers

Number of lead records created

CSAT (Customer Satisfaction score)

Case deflection

Average Handle Time compared to Bot Session Time

Case Type by Issue

34. Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.

What two points should UC keep in mind when selecting a template for these sites and portals? Choose 2 answers

Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper

Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.

Industry-specific templates are available today but not Lightning Bolt solutions.

Industry-specific templates as well as Lightning Bolt solutions are available today.

35. Cloud Kicks (CK) wants to organize content on its site so that users can easily search and brows for information.

Which three features should CK use to accomplish this goal?

Navigational Topics

Content Topics

Content Graph

Featured Topic

Navigational Topic

Deleted Topic

47. Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.

Which template should Insightopia consider for its site?

Partner Central

Customer Account Portal

Build Your Own (LWR)

Help Center

48. Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

The Record Detail component is a custom component and was not configured correctly

The Record Detail component will only show record details for the Case object.

49. Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.

How should the administrator limit the fields available in the customer portal?

Utilize CSS overrides to hide unwanted fields.

Create a page variation for the customer portal to hide unwanted fields.

Use Field-Level Security to remove access to the unwanted fields.

Utilize the Developer Console with coding to hide unwanted fields.

50. Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.

The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.

In which order should the community manager perform activation steps?

Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.

Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.

Publish the community, which will send out the welcome emails.

Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.

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51. Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience

Which two steps should the UC admin taka to grant access to each customer? Choose 2 answers

Create a permission Set

Select a permission pot for a given experience

Select the profile for a given experience

Edit the applicable user profile

52. Which three fields are required creating Experience Cloud users using Data Loader? Choose 3 answers

Profile Id

First Name

Role Id

Profile Name

Currency

53. Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.

NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO’s site manager has configured the Allow external users to self-register’’ option. NTO uses Customer Community Plus Licenses.

Which two steps are needed to complete self-registration in NTO’s Experience site? Choose 2 answers

Ensure that the Account field is empty in the registration section.

Contact Salesforce Customer Support to enable Communities Self Registration Controller.

Ensure that the Contact field is empty in the registration section.

Contact Sales customer Support to enable Person Accounts.

54. Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).

What should CK consider during the go-live phase to prevent usability issues?

CK should provision and activate CDN in those regions where traffic is high.

CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

CK should provision and activate CDN in those regions where traffic is low

CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

55. What accurately sequences the necessary steps to create a partner user from an enabled partner account?

1) Edit the user record to assign the correct role/profile. ee 2) View the partner account contact. Single Book 3) Select Manage External User. 4) Select Enable Partner User. 5) Save.

1) View the partner account contact. 2) Select Manage External User. Multiple Books 3) Select Enable Partner Account. 4) Edit the user record to assign the correct role and profile. 5) Save.

1) View the partner account contact. 2) Select Manage External User. 3) Select Enable Partner User. 4) Edit the user record to assign the correct role/profile. 5) Save.

1) Edit the user record to assign the correct role/profile. 2) View the partner account contact. 3) Select Manage External User. 4) Select Enable Partner Account. 5) Save.

56. Ursa Major Solar is creating an employee experience portal.

Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

By using Location criteria and specifying which IP address applies to each department and domain

By using Profile criteria and selecting the Service profile

By using Domain criteria and creating custom domains for each department or role to access the portal

By using User criteria and selecting appropriate user fields on CRM objects

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