Salesforce Public Sector Solutions Accredited Professional Practice Exam

Jonnie Karnath2023-10-16T06:50:43+00:00

If you are planning to get ready for the Salesforce Public Sector Solutions Accredited Professional exam, there are several ways you can enhance your preparation. One effective method is to practice online using the Certspots Salesforce Public Sector Solutions Accredited Professional Practice Exam. This practice exam will not only help you assess your knowledge and skills but also provide you with valuable insights into the exam format and question types. By dedicating time to practice with this exam, you can gain confidence and improve your chances of success in the actual exam. So, take advantage of this resource and give yourself the best possible chance of achieving a positive outcome in the Salesforce Public Sector Solutions Accredited Professional exam!

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1. A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing.

Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?

OmniStudio Tracking Service

Field tracking services

Event Monitoring

Roll Up libraries

2. To allow a user to access the Public Sector Solutions Employee Experience pre-built application.

Which three permission sets need to be assigned?

Employee Experience Community Access

Employee Productivity Plus User Data Access

Employee Experience for Public Sector

Employee Productivity Plus Access

Public Sector Solutions User Access

3. A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record.

What is the recommended approach for creating a better user experience when creating a Visit?

Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.

Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.

Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.

Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.

4. A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.

What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?

Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts

Set Org-Wide Defaults for External Users to Hidden for everything

Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts

Set Org-Wide Defaults for External Users to Private for everything

5. A government agency wants to digitize hundreds of PDF forms for its employees.

Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

Salesforce Flows, APEX, Custom Objects, and VisualForce

Salesforce Flows, Customer Community, and Individual Account

Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

6. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc..) for a specific business customer.

Which public sector tools should be leveraged tor this use case?

Application form using Omniscripts and embed the license fee logic using integration procedures

Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.

Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process

Application form using Omniscripts and embed the license fee logic using triggered flows

7. A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.

Which Business Rules Engine tool is used here?

Workflow Field Updates

Data matrices

Process Builder

Decision Matrices

8. The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit.

What should be the best solution to achieve this task?

Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.

Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.

9. Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.

Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?

Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.

Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.

Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.

Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.

10. A government agency is planning a Public Sector Solutions implementation.

What are three main constraints that government agencies often have in project implementation?

Workshops, Schedule and Cost

Scope, Tools and Cost

Scope, Resources and Cost

Scope, Schedule and Cost

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11. A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.

Which component can be added to see the history of Decision Explanations for a claim?

Decision Explainer Log History

Log History

Audit Log

Record History

12. The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics (or the Licensing. Permits, and inspections app. They have verified that their users have the appropriate permission sets assigned.

What is the most probable cause for the error message?

There are no Visit records.

There are no active Action Plan Templates.

Person Accounts have not been enabled.

There are no Violation records.

13. Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.

Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.

Select the Licenses and Permits Experience Site template, and customize the theme.

Select the Help Center Experience Site template, and customize the theme.

Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

14. A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.

What tool(s) would be required to provide an application form like experience to enter this data?

OmniChannel, Flows, Apex, and DataLoader

Scripts, Einstein Al, Assessments, and Grants

OmniScripts, DataRaptors, Integration Procedures, and FlexCards

Application Form, Lightning Web Components, Communities, and Applications

15. Apublic sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information.

Which two are the correct approaches a consultant should take to meet these objectives?

Build a digital experience site using pre-configured emergency response management (ERM) specific template

Create a custom Case Record Type and leverage a prebuilt Contact Support Form

Build a digital experience site using the Help Center template based on the agency's requirement

Leverage prebuilt Emergency Service Request flow.

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