ServiceNow CSA exam Dumps - Shortcut Key To Success

ServiceNow CSA exam Dumps – Shortcut Key To Success

Jonnie Karnath2023-04-16T23:41:17+00:00

If you’re looking for a shortcut key to your success in the CSA exam ServiceNow Certified System Administrator exam, Certspots provides up-to-date, accurate, and reliable ServiceNow CSA exam dumps that have been carefully crafted to help you pass your exam on the first try. These ServiceNow CSA exam dumps have been designed to cover all the topics and concepts that you’ll need to know to pass the ServiceNow CSA exam exam. Plus, they’re updated regularly to ensure that they reflect any changes or updates to the exam. They’re available in different formats, including PDF and practice exam software, which allows you to practice and test your knowledge before the actual exam.

Page 1 of 11

1. ServiceNow contains over 25 different report types.

What are some of the types? Choose 5 answers

Pie

Speedometer

Odometer

Thermometer

Horizontal Bar

Semi-Donut

Donut

2. Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

onSubmit

onUpdate

onCellEdit

onLoad

onEdit

onChange

onSave

3. Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

Extended Validation Access (EVA)

Organization Verification Card (OVC)

Common Access Card (CAC)

Domain Authentication Card (DAC)

Personal Identify Verification (PIV)

4. How would you distinguish between a Base Class table and a Parent Class table?

Base Class tables always have tables extended from them, Parent tables do not have tables extended from them.

Base Class table is not extended from another table. Parent class tables may be extended from another table.

Extended tables can be extended from Parent tables or Base tables, but they cannot be extended from both.

Extended tables are always extended from Parent tables, Extended tables are usually extended from Base tables,

5. An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list.

What could explain this?

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

The manager does not have the itil role.

The manager is not a member of the Service Desk group.

The manager is not a member of the Network and Hardware groups.

The Assignment Group manager field is empty.

6. Which is the most efficient way to move large amounts of data between instances?

Export to Data Package

Export to XML

Update Sets

Export to Zip

7. There are _____ common types of Interfaces (Numeric Value) 6: There are six common types of interfaces

Homepage: Consists of navigational elements, functional controls, and platform information.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

Form: Data is entered into ServiceNow through forms

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

Maps: Display ServiceNow data graphically on a Google map

Timelines: Used to track tasks or projects

8. If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

itil users

Any user with an article's permalink

Any active user

No users

Users with kb_user role

9. Which allows the creation of a task-based record from Service Catalog?

Record Producers

UI Builder

Assignment Rule

Flow Designer

UI Actions=

10. What are examples of UI Actions relating to forms? Choose 3 answers

Form Context Menu

Form View

Form Buttons

Form Links.

Form Columns

Page 2 of 11

11. The Report Designer contains different sections for configuring your report.

Which section is used to specify grouping and calculations to be run against me data?

Style

Format

Data

Configure

Group by

12. You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk.

Which method would you use?

Create Record Producer

Create Catalog Item

Create Order Guide

Create Content Item

13. When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

Field Matching

Load Data

Select Data Source

Schedule Transform

Create Transform Map

14. What is a no-code approach to control the mandatory or read-only state of a form field?

UI Action

Client Script

UI Script

UI RuIe

UI Policy

15. What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

Categories

Roles

User Criteria

Groups

16. An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance.

What issue could explain this? Choose 2 answers

Their user account failed LDAP authentication

Their user account is not logged in properly

Their user account was not approved by their manager

Their user account does not have itil role

Their user account does not belong to any groups, which contain the itil role

17. A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

Incidents where the state is Closed

Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

Define the first condition; click AND button; define second condition; click Run

Define the first condition; click AND button; define second condition; press enter

Define the first condition; click OR button; define second condition; press enter

Define the first condition; click > icon on breadcrumb, define second condition; click Run

Define the first condition; click > icon on breadcrumb, define second condition; press enter

18. Which of the following statements is true when a new table is created by extending another table?

The new table archives the parent table and assumed its roles in the database

The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

19. Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color.

How would you ensure that only first line workers (non-managers) can submit the order?

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

Create Catalog Item and use the Not Available list to specify the Manager Group

Create Catalog Item and use the Available For list to specify ITIL [itil] role

Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

20. What section on the notes tab, shows the history of the work documented on the record?

Journal

Activity

Diary

Audit Log

Timeline

Page 3 of 11

21. A User is stored in which table?

User [sys_user]

User [ sys_user_group]

User [ syst_user_profile]

User [user_profile]

22. What are the components that make up a filer condition? Choose 3 answers

Column

Match Criteria

Field

Value

Operator

23. What are examples of Core tables in the ServiceNow platform?

Configuration, Connect, Chat

Team, Party, Awards

User, Task, Incident

Work, Caller, Timecard

24. On a Business Rule, the When setting determines at what point the rule executes.

What are the options for specifying that timing?

Before, After, Async, Display

Prior to, Synchronous, on Update

Insert, Update, Delete, Query

Before, Synchronous, Scheduled Job, View

25. Which of the following are not included in an Update Set, by default? (Choose four.)

Homepages

Data

Published Workflows

Business Rules

Schedules

Database changes

Related Lists

Report Definitions

Scheduled Jobs

Client Scripts

Views

26. Which one of the following statements best describes the purpose of an Update Set?

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

By default, an Update Set includes customizations, Business Rules, and homepages

An Update Set is a group of customizations that is moved from Production to Development

By default, the changes included in an Update Set are visible only in the instance to which they are applied

27. You are showing your customer a new form that you have created for their new application. They would like to add a field to the form.

Where could you do that? (Choose two.)

Select Fields and Columns module

Right click on form header, select Configure > Form Layout

Click on context menu, select Configure > Form Designer

Select Field Class Manager module

28. Which one of these applications is available to all users?

Change

Incident

Facilities

Self-Service

29. Which type of ServiceNow script runs on the web browser?

Server script

Local script

Database script

Client script

30. What are the components that make up a filter condition? (Choose three.)

Operator

Match Criteria

Value

Column

Field

Page 4 of 11

31. What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Task Escalation Clock

Service Level Agreements

Inactivity Monitor

Response Time Clock

Business Time Remaining

32. What is specified in an Access Control rule?

Groups, Conditional Expressions and Workflows

Table Schema, CRUD, and User Authentication

Object and Operation being secured; Permissions required to access the object

security_admin

33. Which one of the following statements describes a characteristic of role assignment?

Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role

Users can click on the Personalize Role feature to try different roles

A role is granted to a user by the System Administrator

Each user has a role in the ServiceNow platform

34. Which tool is used to define relationships between fields in an import set table and a target table?

Transform Schema

Schema Map

Dictionary Map

Transform Map

Field Transformer

Import Designer

35. On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?

Drilkdown

Lookup

Quickview

Preview

Snapshot

Reference:

36. The display sequence is controlled in a Service Catalog Item using which of the following?

The Default Value field in the Catalog Item form

The Sequence field in the Catalog Item form

The Order field in the Variable form

The Choice field in the Variable form

37. Which application is used to change the number format per table?

Number Maintenance

System Maintenance

Table Maintenance

Record Maintenance

38. Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

AL Service Dashboard

Cl Health Dashboard

Dependency View

Event Management Homepage

39. Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

The CMDB contains data about tangible and intangible business assets

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

The CMDB archives all Service Management PaaS equipment metadata and usage statistics

The CMDB contains ITIL process data pertaining to configuration items

40. Which of the following is true of Service Catalog Items in relation to the Service Catalog?

They run behind the scenes.

They are the building blocks.

They are optional.

They provide options.

Page 5 of 11

41. When selecting the Target table for an import, which tables can you select? Choose 3 answers

Tables within the global scope

Tables within the existing application scope

Tables outside of ServiceNow

Tables which allow write access to other applications

Related tables, using Dot Walk

42. Reports can be created from which different places in the platform? (Choose two.)

List column heading

Metrics module

Statistics module

View / Run module

43. For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Service Catalog variables can only be used in Record Producers

Service Catalog variables can only be used in Order Guides

Service Catalog variables cannot affect the order price

Service Catalog variables are global by default

44. What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

Community

Help Panel (question mark icon)

Docs

Wiki

45. What is the Import Set Table?

A table where data will be placed, post-transformation

A table that determines relationships

A staging area for imported records

A repository for Update Set information

46. When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

Run Transform

Run Import

Import Dataset

Execute Transform

Schedule Transform

47. ServiceNow uses what term to describe all the data saved within a particular form?

Fields

Form

Record

Lists

48. What refers to an application or system that accesses a remote service or another computer system, known as a server?

Server

Client

Script

Policies

49. Which one of the following statements is true about Column Context Menus?

It displays actions such as creating quick reports, configuring the list, and exporting data

It displays actions related to filtering options, assigning tags, and search

It displays actions related to viewing and filtering the entire list

It displays actions such as view form, view related task, and add relationship

50. What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

You should never assign roles to groups.

You should assign roles to users.

You should assign roles to groups

You should add users to groups

Page 6 of 11

51. Which of the following allows a user to edit field values in a list without opening the form?

Data Editor

Edit Menu

List Editor

Form Designer

52. Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

report

workflow

event

task

53. What access does a user need to be able to import anicies to a knowledge base?

Can contribute

sn_knowledge_contripute

sn_knowledge_import

Can import

54. User records are stored in which table?

User [sys_user]

User [sn_user]

User [u_sys_user]

User [s_user]

55. What icon do you use to change the boon and color on a Favorite?

Pencil

Star

Clack

Tringle

56. A Role is defined as what?

A collection of permissions

A set of user access policies

A Persona in a workflow

A set of access control rules

57. What features are available in Knowledge Management, to support continuous improvement on the knowledge articles? Choose 4 answers

Submit KB Errata

Add Comments

CC Click frowning icon

Tag as Helpful

Flag Article

Rate with Stars

58. What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

Notifications

Alerts

Texts

Events

Emails

59. A new service catalog item is being developed, but should only be visible to managers inside the HR Department.

What method would you use to fulfill this requirement?

Specify the Dept_Mgr role on the catalog content block

Add the Department Manager group to the catalog item’s user criteria

Add the Department Manager group to the catalog item’s ACL

Only publish the item in the HR service catalog

Use a Dept_Mgr ACL on the HR service catalog

60. Which module would you use to customize your instances banner image, text and colors?

A Homepage Admin > Pages > Branding

System Ul > Ul Pages > Branding

System Properties > Branding

System Properties > Basic Configuration UI16

Service Portal > Portals > Branding

Page 7 of 11

61. While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters.

What could explain the issue?

There is a business rule, excluding Bob.Smith from any approvals.

Bob Smith does not have a delegate set up on his account,

The Bob Smith user account, does not have a manager specified.

The manager does not have a delegate assigned,

Bob Smith is a VI

62. When importing spreadsheet data into ServiceNow, what is the first step in the process?

Load Data

Run Data Scrubber

Set Coalesce

Define Data Source

Select Import Set

63. A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN."

What are the next steps to be taken?

Go to the Number Maintenance application and change the prefix to "IN" for incident

Create a Business Rule that modifies the prefix before the Insert operation

The prefix of an incident cannot be changed because it is a built-in feature

Submit a Change Request to ServiceNow Technical Support

64. For your implementation, the following tables. are extended fram each ofher:

* Incident table is extended from Task table.

* Super Incident table is extended from Incident table,

In this situation, which table(s) are P arent, Child and Base tables? Choose 5 answers

Incident table is a Base table

Incident table is. a Parent table

Incident table is a Child table

Super Incident table is a Child table

Super Incident table is a Parent table

Super Incident table is a Base table

Task table is a Base table

Task table is a Parent table

Task table is a Child table

65. What icon do you use to change the icon and color on a Favorite’?

Star

Triangle

Pencil

Clock

66. In what order are Access Controls evaluated?

Field-level - mast general to most specific: then Row-level - most specific to most general

Table-level - most specific to most general; then Row-level - most specific to most general

Table-level - most specific to most general; then Field-level « most specific to mast general

Field-level - most specific to most general: then Table-level - most specific to most general

67. When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

Long-term signals

Non-signals

Anti-signals

Stability signals

68. Which technique is used to get information from a series of referenced fields from different tables?

Table-Walking

Sys_ID Pulling

Dot-Walking

Record-Hopping

69. What types of entities can receive task assignments, in ServiceNow? Choose 2 answers

Groups

Users

Departments

Teams.

70. What is the language used for scriptingin ServiceNow?

JavaScript

C++

PHP

Python

Page 8 of 11

71. Which are valid Service Now User Authentication Methods? (Choose three.)

XML feed

Local database

LDAP

SSO

FTP authentication

72. Which best describes a field in a SeniceNow table?

A field is a table cell that stores data

A field is a table row

A field is an item that appears in a menu list

A field is a record in a table

73. When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

Flow Manager

Flow Designer

Flow Editor

Workflow Editor

Workflow Designer

74. Here is an example of the criteria set for a knowledge base:

* Companies: ACME North America

* Department: HR

* Groups: ACME Manager

* Match All: Yes

In this example, what users would have access to this knowledge base?

Members of the ACME manager group, who are also members of HR Department and part of the ACME North America

Employees of ACME North America, who are members of HR Department or the ACME Manager group

Users which are members of either ACME North America, or HR Department, or ACME Manager Group

Member of the ACME Manager group, and HR department, regardless of geography

75. Which of the following statements describes how data is organized in a table?

A column is a field in the database and a record is one user

A column is one field and a record is one row

A column is one field and a record is one column

A column contains data from one user and a record is one set of fields

76. What is the function of user impersonation?

Testing and visibility

Activate verbose logging

View custom perspectives

Unlock Application master list

77. Where in Flow Designer can users access information about actions that are added to the flow?

Virtual Agent Help

Local Action Help

Help Panel

Flow Assistant

78. A group is stored in which table?

Group[user group]

Group[sys_user]

Group[sys_user_group]

Group[sys_user_group_profile]

79. When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

Look up their password, so you can login with their account

Initiate a Connect Chat session

Install the Bomgar plug-in

Impersonate the user

Launch a NowChat window

80. You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level.

What feature would you use to manage the approvals and notifications?

Parent-Child Approvers.

Approval Chains

Flows

Approval Criteria

Approver Delegates

Page 9 of 11

81. What icon do you use to change the label on a Favorite?

Clock

Hamburger

Pencil

Three dots

Triangle.

Star

82. Which type of scripts nun in the browser?

Script include Scripts

Business Rule Scripts

Access Contra! Scripts

Ul Policies and Client Scripts

83. A knowledge article must be which of the following states to display to a user?

Published

Drafted

Retired

Reviewed

84. The Report Designer contains different section for configuring your report.

Which section is used to specify the name of the report, and the table or data source for the report?

Properties

Data

Configure

Type

Sources

85. Table Access Control rules are processed in the following order:

any table name (wildcard), parent table name, table name

table name, parent table name, any table name (wildcard)

parent table name, table name, any table name (wildcard)

any table name (wildcard), table name, parent table name

86. You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500.

Which workflow would you update to make this change?

Services Approval Processing

6 Services Catalog Item Request

Service Catalog Request

Purchasing Process Flow

87. ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Common Services Data Model (CSDM)

Information Technology Service Management (ITSM)

Configuration Management Database (CMDB)

Information Technology Infrastructure Library (ITIL)

88. Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

Access List

Can Access

Accessible to

Can Read

89. What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

Database View

Many to Many

One to Many

Extended

90. Configuration will not affect what others see on their forms.

True

False

Page 10 of 11

91. Which role can manage multiple knowledge bases?

knowledge_base_admin

kb_admin

sn_kb_admin

knowledge_admin

92. How is a group defined in ServiceNow?

A group is one record stored in the Group Type [sys_user_group_type] table

A group is one record stored in the Group [sys_user_group] table

A group defines a set of users that share the same location

A group defines a set of users that share the same job title

93. What are the two aspects to LDAP Integration?

Data Population

Data formatting

Authorization

Authentication

94. ‘Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers.

How would you meet this requirement?

On the Knowledge Base, add User Criteria with a Manager Can Read script to the Can Read list, publish article to any category

Add User Criteria for HR Manager Group on the Category’s Can Read list

On the Knowledge Article, add an Access Control for HR Manager Group on the Can Read list, then publish article to any category.

Add User Criteria for HR Manager Group on the Can Read list of the article

95. A department manager asks an analyst to build some reports.

Where do you recommend the analyst start?

Report Dashboard > Create New

Reports > Getting Started

Performance Analytics > Reports

Self-Service > Reports

Reports > Create New

96. A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment

What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?

Click Context menu > Work Notes View

Click Personalize icon and select Activity Stream

Right click form header > Form Layout > Add Work Notes Section

Click Funnel icon and select only work notes

Click Context menu > History

97. Many actions are included with flow designer, what are some frequently used core actions? Choose 4 answers.

Wait for Condition

Ask for Approval

Create Record

Wait for Match

Look for Update

Look Up Record

98. Groups are stored in what table?

Group [sys_user_group]

Group [sn_sys_user_group]}

User Group [user_groups]

User Groups [sn_user_groups]

Groups [sys_user_groups]

99. From a related list, what would a user click for personalize the layout of the columns?

Magnifier

Context Menu

Pencil

Gear

100. What is used to determine user access to knowledge bases or a knowledge article?

sn_kb_read, sn_article_read

Privacy Settings

Read Access Flag

User Criteria

Page 11 of 11

101. A role is recorded in which table?

Role[sys_user]

Role[sys_user_profile]

Role[sys_user_record]

Role[sys_user_role]

102. Which one statement correctly describes Access Control rule evaluation?

Rules are evaluated using roles. The role with the most permissions evaluates the rules first

If more than one rule applies to a row, the older rule is evaluated first

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

Rules are evaluated from the general to the specific, so a table rule must be active to continue

103. CORRECT TEXT

FILL IN THE BLANK

_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

104. When creating a new notification, what must you define? Choose 3 answers

What is the content of the notification

The associated knowledge base

Linder what conditions is the notification sent

Who receives the notification

Settings for handling inactive user accounts

105. To apply a UI Policy to all views, which field should be set to true in its definition record?

Inherit

Reverse if false

On lowed

Global

106. What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

Browser tab title

Module text color

Preferred browser

Base theme

Font style

Animation style

Header background color

Banner Image

107. Access Control rules are applied to a specific table, like the Incident table.

What is the object name for a rule that is specific to the Incident table and the Major Incident field?

Incident.Major_Incident

incident=>major_incident

incident<=>major_incident

incident||major_incident

incident.major_incident

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ServiceNow CSA exam Dumps – Shortcut Key To Success

ServiceNow CSA exam Dumps – Shortcut Key To Success

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