Study Tips to Pass Salesforce ARC-801 Exam

Jonnie Karnath2023-08-31T07:32:14+00:00

If you’re planning to take the Salesforce ARC-801 exam, there are several study tips that can help you prepare and increase your chances of passing. In addition to practicing with the latest Salesforce ARC-801 practice exam from Certspots, you may want to consider reviewing Salesforce’s official study materials, such as their Trailhead modules and online courses. It’s also a good idea to join online study groups or forums where you can connect with other aspiring Salesforce professionals and share study tips and resources. Another useful strategy is to take Salesforce ARC-801 practice exams and quizzes to test your knowledge and identify areas where you may need to focus your study efforts. This can help you feel more confident and prepared on exam day.

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1. Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule.

Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?

Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.

Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs.

Give every end user the Functional Specification Document as their training materials and test them on the contents.

Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.

2. A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached. Customers often mail paper checks to the company, leading to disconnected invoicing and payment processing.

Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing? Choose 2 answers

Salesforce Billing

Salesforce Order Management

B2B Commerce

Salesforce CPQ

3. Universal Containers (UC) u selling containers globally via distributors and is experiencing significant double-digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to reference the financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.

What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?

Use Change Data Capture to update the changes on the financial information inside Salesforce m near-real time.

Use the scheduled data loader to extract the financial information every night from the ERP and save it inside Salesforce.

Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.

Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.

4. AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.

What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

Place all training materials on the home page so users can find them easily.

Record hour-long pieces of training for each job role so users can review on their own time.

Break down training materials into quick reference guides for job-specific functions.

Ensure each team has a Salesforce champion that can provide one-on-one training.

5. Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamless customer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.

What should a Solution Architect recommend to meet UC's business requirements?

Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce

Phase 1: Sates Cloud -- Phase 2: B2B Commerce -- Phase 3: Salesforce Field Service

Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce

Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce

6. Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.

What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.

Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.

Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

7. AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.

Which three recommendations should a Solution Architect make to reduce customer impact? Choose 3 answers

Migrate all historical payment methods from the homegrown system.

Utilize the standard user adoption reports and dashboards to track invoice data.

Provide training and enablement for end users and admins prior to go live.

Compare invoices as produced in both systems to ensure customer invokes are as expected.

Create a release and change management process to incorporate feedback and fix issues.

8. AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it's discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processes to update fields and integrate with a third-party order management system .

What is one solution a Solution Architect should evaluate first to resolve this issue?

Create a custom object to hold orders in queue for processing.

Review to determine if moving automation to asynchronous Apex is required.

Enable Advanced Order Management to process large orders.

Install a third-party solution to process large orders.

9. What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables?

Develop and present the business case to all project stakeholders before beginning the solution design and development phase.

Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.

Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.

Define and document the business value map with project stakeholders to capture the value provided by the implementation.

10. Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.

Which approach should a Solution Architect recommend m this case?

Consider finding AppExchange packages that support this functionality on Experience Cloud and Marketing Cloud Account Engagement.

Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.

Change the data model to support sending Marketing Cloud Account Engagement email via the Experience cloud site.

Build a custom application using Lightning Web Components to make the email content dynamic and configurable.

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11. Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC's data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.

UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.

How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?

System of Reference

System of Engagement

System of Intelligence

System of Record

12. A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants

to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.

How should a Solution Architect respond to the management team considering their request for these new capabilities'?

Agree with the management team to postpone the go-live and increase the scope to include the desired features.

Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.

Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.

Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

13. Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloud for customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.

The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.

Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

In the ERP Order Object

Salesforce Custom Object

Salesforce Order Object

B2B Commerce Order Object

14. Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production .

What is the first thing a Solution Architect should recommend within UC's DevOps setup?

Make sure the developers all have access to the CLI so that they can package and push their changes to the next environment.

Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.

Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process.

Set up a source control based development process that's understood and followed by administrators and developers.

15. Northern Trail Outfitters (NTO) is running a multi-cloud Salesforce implementation with lots of process integration between the clouds and other systems. During the project, NTO faces many challenges including a lack of agility and business value alignment, as well as silo-thinking. After trying different approaches, NTO begins to use Agile and is successful. The project manager now wonders what the recommended operating model would look like .

What should be a Solution Architect's first recommendation?

NTO should set up an Operations team within IT to ensure proper management of the integrations going forward.

NTO should set up a model of continuous backlog with teams aligned to the different clouds to drive efficiency and team collaboration.

NTO should set up a model of continuous backlog with teams aligned to the different products (capabilities) to improve efficiency.

NTO should establish a Scaled Agile Center of Excellence to continuously improve agility and time to market.

16. Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within the Name and Description fields on the Product and Product Category objects.

What should a Solution Architect recommend to achieve this?

Done data records and translate.

Enable Translation Workbench.

Add custom field with translations

Enable Data translation for B2B Commerce.

17. Northern Trail Outfitters (NTO) is currently using Salesforce CPQ and would like to implement B2B Commerce Classes. NTO uses a Partner Community to allow partners to build complex bundles to provide detailed quotes to clients. NTO also wants to ensure that it does not have to maintain two databases of products.

Which two considerations should a Solution Architect keep in mind about the CPQ B28 Commerce Connector when synchronizing Product and Price data? Choose 2 answers

The connector lets you sync simple products with a flat price.

The connector does not support syncing complex CPQ bundles.

Discount schedules from CPQ will sync to discounts and promotions m B2B Commerce Classic

The connector is a two-way sync for product and pricing logic.

18. A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.

Based on the business requirements, which solution should the Solution Architect recommend?

Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.

Implement Salesforce Service Contracts with line items to track rebate accruals and expose the data in the Experience Cloud site.

Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.

Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.

19. After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has some concerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard at the end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.

Which two explanations should the Solution Architect use to address the concerns and gain final

acceptance? Choose 2 answers

The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.

The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.

The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.

Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.

20. Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.

Employees of UC want to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.

Which two solution components should a Solution Architect recommend to meet this requirement? Choose 2 answers

Opportunities and Opportunity Products from Sales Cloud

Product and Revenue Schedules from Sales Cloud

Invoicing payment status sync between Salesforce Billing and ERP

Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP

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21. SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for the near future.

After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape.

What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?

Recommend a single-org strategy and development of strict processes for all acquired companies to follow.

Prioritize migrating the newly acquired company to SharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions.

Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField.

Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.

22. A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation.

In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment? Choose 2 answers

Speak to the business stakeholders to gather their suggestions for improvement.

Identify which system integrator did the previous implementation and ask them to document their work.

Examine the details of the current configuration to see how it is set up.

Work with the system administrator to identify who has the most knowledge of the current configuration.

23. Northern Trail Outfitters (WO) is transforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.

Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop? Choose 3 answers

Field Service Manager

NTO employee representing a typical customer

Business Analyst

Field Service Agent

Project Manager

24. Universal Containers (UC) is implementing a Salesforce B2B multi-cloud project with large volumes of data and daily transactions from multiple third-party systems via multiple integrations. UC is looking at transactions of more than 1 million records a week and, in higher seasons, 10 million records a week. UC has made the decision to get a full copy sandbox to use to test all of its third-party integrations across its multiple clouds. UC has also invested in MuleSoft and the Anypoint Platform as the single enterprise service bus for all of the third-party data going into Salesforce.

Which type of performance testing should a Solution Architect recommend for testing data at scale on this project?

Perform API load test against the full copy sandbox before go live.

Perform unit testing against the full copy sandbox codebase before go live in production.

Perform page load testing against production after go live.

Perform API load test against the partial copy sandbox before go live.

25. At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed .

Which approach should the Solution Architect take to meet these requirements?

Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.

Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.

Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.

Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.

26. Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and an integration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for service representatives to be able to reference within Salesforce.

What should the Solution Architect recommend when determining the role of each system for a use case of sending payment reminders?

Integrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system.

Create cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud.

Recommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails.

Load the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud.

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