Tips to get Salesforce Field Service Consultant Credential

Jonnie Karnath2023-05-29T07:19:40+00:00

Are you planning to get certified as a Salesforce Field Service Consultant? Certspots Salesforce Field Service Consultant dumps questions can help you achieve your goal. Certspots Salesforce Field Service Consultant dumps questions are designed to help you prepare for the exam effectively. The dumps contain real exam questions with accurate answers, which can help you get familiar with the exam pattern and structure. The Salesforce Field Service Consultant exam covers various topics, including Field Service Lightning setup, optimization, and management. It is essential to focus on the exam topics and prepare accordingly. Certspots Salesforce Field Service Consultant dumps questions cover all the exam topics and can help you prepare thoroughly.

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1. Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.

How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

Use Work Orders and define a hierarchy.

Use Products and Product Families.

Use Assets and define a hierarchy.

Use Orders and Order Products.

2. Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.

Which three considerations should the Consultant take into account? Choose 3 answers

An Entitlement Process must be applied to both Cases and Work Orders.

Milestones for Work Orders can be configured in Setup.

Milestones for Work Orders can be set up from the metadata AP

A new Entitlement Process requires selecting a single Entitlement Process Type.

A single Milestone can be added to both Case and Work Order Entitlement Processes.

3. Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.

Which permission set license should be assigned to the Call Center Agents?

FSL Resource License

FSL Admin License

FSL Agent License

FSL Dispatcher License

4. CORRECT TEXT

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards.

Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose 2 answers

A, Work Order

B. Return Order

c. Product Transfer

D. Product Receipt

5. Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.

Which two permission sets should give a user access to the Crew Management tool? Choose 2 answers

FSL Agent Permissions

FSL Dispatcher Permissions

FSL Admin Permissions

FSL Resource Permissions

6. CORRECT TEXT

Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.

How can these certifications be managed on the Resource?

A, Add the Resource Skill and track certification using reminder.

B. Add the Resource Skill and create Absence once expired.

C. Add the Resource Skill and remove from the Service Territory once expired.

D. Add the Resource Skill and set the End Date.

7. Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.

How should a Consultant recommend UC handle unplanned service during times of severe weather?

Postpone all lower-priority jobs and extend Due Dates.

Configure an Emergency Policy and use the Emergency Wizard.

Manually flag Service Appointments as "In Jeopardy” due to weather.

Configure a new Service Level for immediate assignment.

8. Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.

What should a Consultant recommend to meet this requirement?

Add the field history tracking related list to the Asset Page and configure the Product Request object,

Add the Related Asset related list to the Asset Page and configure the Product Request object

Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.

Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.

9. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically.

What should a Consultant recommend to meet this requirement?

Create a Process Builder to generate a report.

Create a custom report.

Use the standard Service Report

Use the standard Work Order email template.

10. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.

Which two considerations should the Consultant take into account when configuring Salesforce Field Service? Choose 2 answers

Quantity and Unit of Measure are required when adding a Required Product.

Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

Required Products must be added to both the Work Order and all Work Order Line Items.

Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

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11. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.

How should a Consultant assign Service Appointments to the Polygon?

Set the Polygon Assignment Policy to the Highest Level.

Set the Territory Assignment Policy to the Highest Level.

Set the Territory Assignment Policy to the Lowest Level.

Set the Polygon Assignment Policy to the Lowest Level.

12. A technician needs to get replacement part for damaged inventory on them for an upcoming job.

To which object should the technician add a product request record?

work types

work order

service appointment

service report

13. Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.

What should the Consultant recommend to meet this requirement?

Apply the Reshuffle action within the Gantt.

Define a Global Optimization job to run hourly.

Create a custom Gantt action to call an Apex class to reschedule appointments.

Write a batch Apex class to unschedule low priority work orders.

14. Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.

How should the Consultant configure the Contractors' experience?

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Assign Contractor 1 as a Preferred Resource.

Assign Contractor 1 and 2 different capacities for repair work.

Assign Contractor 2 as an Excluded Resource.

15. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers.

What should a Consultant recommend to offer appropriate appointment booking windows?

Service Due Date

Customer Working Hours

Customer Entitlement

Service Urgency

16. Universal Containers needs a team to perform periodic maintenance on the most complex products.

Which feature should the Consultant configure to meet this requirement?

Required Resource

Preferred Resource

Service Crew

Technicians with Required Skills

17. in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

Jobs can take longer than the available resources hours in a day.

jobs need to be performed at the same site on the same day of the week.

jobs require multiple stages of work performed by different resources.

jobs require consecutive days of work and can span over weekends.

18. universal containers wants to report on the volume of products installed within a specific timeframe.

Which solution should the consultant utilize to meet the requirement?

A work order related list on asset

A custom installation date field on products consumed

Field history tracking on asset

The standard installation date field on asset

19. Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

Create Custom Object records, each with its own child Service Appointment.

Create multiple Service Appointments, each with its own child task records.

Create multiple Service Appointments, each with its own child Work Order Line Item.

Create Work Order Line Items, each with its own child Service Appointment.

20. Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.

Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)

Products Required for Work Orders

Products Required for Service Appointments

Products Required for Work Order Line Items

Products Required for Service Resources

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21. Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create work skills for the Service Resources? Choose 2 answers

Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Create the work skills using Setup. Manually as Resources.

22. An extreme whether situation impacts both the volume of work and number of available resources at universal container

Which approach should a consultant recommend to realign available resources with open work?

Resource Schedule optimization

Global optimization

Emergency scheduling

Customer first scheduling

23. Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.

How should a Consultant provide access to the Salesforce Field Service mobile app?

Modify the user's Profile.

Update Public Group membership.

Assign a Field Service Mobile License to the user.

Modify the user record.

24. Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? Choose 2 answers

Scheduled End

Arrival Window Start

Scheduled Start

Arrival Window End

25. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

How should a Consultant implement the requirement?

Create the individual Technicians as Service Crew Members.

Set the individual Technicians as Capacity-Based Service Resources.

Set the Contractor Manager as a Capacity-Based Service Resource.

Create the Contractor Manager as a Crew Service Resource.

26. Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?

Actual Start, Actual End

Arrival Window Start, Arrival Window End

Scheduled Start, Scheduled End

Earliest Start Permitted, Due Date

27. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

Service Territory

Work Order

User Territory

Service Territory Member

28. Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.

Which configuration should a Consultant recommend for the Scheduling Policy?

Match Fields

Preferred Resources

Match Boolean

Required Resources.

29. Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.

Which two troubleshooting steps should a Consultant take to resolve the issue? Choose 2 answers

Investigate the Work Order lifecycle.

Confirm the Technician's mobile device is online.

Verify the Dispatcher ran the Service Appointment data job.

Review Service Appointment automation.

30. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

What should the Consultant recommend to meet this requirement?

Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

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31. Universal containers (UC) wants to deploy knowledge to its field team.

How should UC ensure its technicians can access knowledge articles offline?

Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

Use work types to assign associated articles to work order.

Create a custom Mobile App that syncs articles based on service appointment assignments.

Write a workflow that associates articles to work orders based on a picklist on the work order.

32. universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.

What are two ways a Consultant can configure maintenance plans to meet the requirements? Choose 2 answers

Auto generate work order with a 14 days generation horizon

Associate work type called site to maintenance plan

Associate a required skill call site visits to maintain plans

Auto generate work order with 14-day generation time frame

33. An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.

Which approach should a Consultant recommend to realign available resources with open work?

Resource Schedule Optimization

Emergency scheduling

Global optimization

Customer First scheduling

34. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.

What should a Consultant recommend to meet this requirement?

Post to the Service Appointment Chatter feed.

Change the Status field on the Service Appointment.

Adjust the Scheduled End field on the Service Appointment.

Update the In Jeopardy field on the Service Appointment.

35. Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.

How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

Create a recurring Service Appointment.

Use the Resource Availability Rule.

Use appropriate Resource Operating Hours.

Create Resource Absences every day.

36. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.

What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Build a Workflow Rule.

Create an Apex Trigger.

Enable Drip feed Dispatch.

Configure an Auto Dispatch Scheduled Job.

37. Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

Company style sheets

Company address

Company logo

Company colors

38. Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.

Which three data elements should a Consultant recommend tracking to support these requirements? Choose 3 answers

Inventory

Warehouse Locations

Products Consumed

Products Required

Mobile Locations

39. universal container UC want to track the asset lifecycle when equipment has been snapped out

What should a consultant recommend to meet this requirement?

Add the field history tracking related list to the assets page and configure the asset relationships object

Add the related asset related list to the asset page and configure the product request object

Add the related asset related list to the asset page and configure the asset relationships object

Add the field history tracking related list to the asset page and configure the product request object

40. Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory

Which two scheduling policy changes should a consultant recommend? Choose 2 answers

Includes the match territory work rule

Remove the match territory work rule

Select working location enable primary on the working territories work rule

Deselect working location primary on the working territories work rule

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41. Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.

How should a Consultant implement this requirement?

Create a crew with two Technicians.

Create a work rule with two required skills.

Create a single Service Appointment.

Create two Service Crews.

42. A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the Technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.

Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur? Choose 3 answers

The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

The Dependency Type is set to Start After Finish and Same Day on the first service appointment in the dependency.

A dependency has been created between the two appointments and the start times are the same.

The Same Resource and Same Day fields appear on the Service Appointments page layout.

The Complex Work Visualforce page is added to the Service Appointments page

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